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Macbook Air got repaired (4th repair update)

post #1 of 25
Thread Starter 
So yesterday i took my macbook air 13 inch in for a repair at the apple store due to a logicboard defect. so when i get it back they said it has been fixed.. but they replaced it with the wrong logicboard by mistake and also accidentally "entered in" the serial number wrong. So they ordered a new board and apparently im going to have take it in next week to get it changed out again.

2 questions:

-I have lojack on my macbook, does replaceing the logicboard (motherboard) cause any issues with how that works?

- I now hear 4 clicks from under the left side of the keyboard every 2 seconds.. could that be from the logicboard (or maybe a fan?).. would continued use of the macbook case any damage to the laptop until i go in next weekend?

Thanks!

May 26th Update:
Quote:
*sigh* okay, i took the Air in on Friday (May 20th) and they said part should be in and they took it back in for repair..

i checked up with the guy on sunday and he said the part will probably be in on monday.. i guess not..

still no word on whats going on yet (may 26th) other then apparently the part hasn't come in yet (its been on order since May 16th)

Edit: any ideas what could delay this this long??
Update: May 28th :
Quote:
Hey guys so another update.. I ended up getting my Air back today everything works fine, just going to have to call lojack and have them hook it up to this new motherboard from what they tell me.

Although one new issue that came up is i noticed at the store, there was a dent on the bottom of the computer, very minor but still noticeable ill post a pic later when i can get my GF camera. They said they weren't sure if it was the repair or if it was there before but they are going to replace it .. so i have to wait for that part to come in now.

But TBH im not sure if the dent was me or them, im just glad they able to get it fixed for free and they apologized for all the inconveniences/waiting

Edit: The best i can do right now with my phone camera, but its suppose to be flush with the casing
*snip* Picture on post 14*
June 13th
Quote:
Originally Posted by DNytAftr View Post
This really is getting annoying .. i brought back my air after finals to apple for a fan repair friday, saying there was the fan clicking issue (which still persists). I told them that it has to be the fan.

They said yes i believe it is too we will get a replacement part right away, currently we dont have it in stock and should take 3-4 days to come in also i was getting the back piece replaced. i was like sure okay... what ever it takes to get it fixed so i dont have to drive an hour to get here..

They call me the next day saying it was ready, i was questioning how could it be done in less then 12 hours.. i pick it up with the apple employee (insisting) saying the repairs been done as "level 2 hardware" and the back piece replaced.. was on the repair fourm.

... i use it this morning and its still clicking ...

what could be the issue? .. im starting to think the didnt replace the fan at all .. since they didnt have it in stock and shipping takes 2-3 days and they had a 12 hour turn around..

This is the 4th time i brought it in in less then a month and the 8th time i had to drive back to the apple store.. i really dont know how i should feel at this point
June 13th (2nd repair update)
Quote:
Originally Posted by DNytAftr View Post

I went to the apple store, and talked to a rep, initially she started saying that of the repairs were user error (really? how can web browsing cause a fan to break, even when i been using it on a cooling for the last week). Reluctantly, i told her that i had been building computers for 10 years and my gf is a mechanical and aerospace engineer, we understand how heat sinks and computers work. Which got her to stop blaming us.

After some time we had a supervisor come who admitted that it was their fault with technician error and faulty parts. They ended up replacing the computer with a brand new macbook .. along with a 6 month extended warranty and a free lion upgrade when it comes out.

overall, pretty satisfied ... even though its taken over a month..

Sidenote: apparently they use hulu to stress test macbooks........

Edited by DNytAftr - 6/13/11 at 1:55pm
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post #2 of 25
the clicking does not sound good! dont like that can you check your temps with cpu-id and make sure its not overheating.

I dont think it will make a diffrence with lojack
post #3 of 25
Thread Starter 
Quote:
Originally Posted by ryanbob1234 View Post
the clicking does not sound good! dont like that can you check your temps with cpu-id and make sure its not overheating.

I dont think it will make a diffrence with lojack
yeahh, didnt think the clicking was good but its just really annoying, im trying to write a paper and its .. annoying.. anyways

From a mac diagnostics (pre replacement) the cpu had i believe an overvolting/undervolting problem so im not sure if that has anything to do with this.. The cpu fan hasn't ramped up so theres no over heating (also checked on windows bootcamp).

With lojack i read around awhile ago and though that the bios (or isolated on the hdd) is where the program is located so it couldnt uninstalled without a special program. But im not sure how it works so dunno..

Anyways +rep
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post #4 of 25
Wow, typically Apple does a better job with repairs... never heard this issue when friends MacBooks need repairs...

Tbh, your best option would to just send it back I suppose.

As for the clicking... I honestly have no idea, that's just freaking bizarre. It could b that maybe the fan is trying to ramp up and it just can't, it's getting stuck? Just too weird :\\
    
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post #5 of 25
Thread Starter 
Quote:
Originally Posted by Munkypoo7 View Post
Wow, typically Apple does a better job with repairs... never heard this issue when friends MacBooks need repairs...

Tbh, your best option would to just send it back I suppose.

As for the clicking... I honestly have no idea, that's just freaking bizarre. It could b that maybe the fan is trying to ramp up and it just can't, it's getting stuck? Just too weird :\\
yeah its pretty weird .. ive taken my older macbook in for repair 2 times and had no issues at all.. i just think the tech that fixed it was just being rushed or careless..

but im going to be going back on Friday or Saturday when they get the new board in. Apparently i couldnt get it serviced any sooner since the mistake serial number would come up as invalid or something .. so they said i have to wait until they can change it out with the new one.

but i guess it has to be the fan.. just hope everything lasts until this weekend ..

+rep
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post #6 of 25
I believe the left side of the MacBook air houses the hard drive.
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post #7 of 25
Thread Starter 
Quote:
Originally Posted by Limes View Post
I believe the left side of the MacBook air houses the hard drive.
hmm, this seemed it could have been a possibility, but looks like the SSD is in right side =\\

(left is right and right is left since its upside-down)


looks like the cpu, gpu and fan are on the right/middle with the ram right under them, so its got to be one of them?
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post #8 of 25
Thread Starter 
Update: *sigh* okay, i took the Air in on Friday (May 20th) and they said part should be in and they took it back in for repair..

i checked up with the guy on sunday and he said the part will probably be in on monday.. i guess not..

still no word on whats going on yet (may 26th) other then apparently the part hasn't come in yet (its been on order since May 16th)

Edit: any ideas what could delay this this long??
Edited by DNytAftr - 5/26/11 at 1:58pm
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post #9 of 25
what part did he say was taking so long to come in to the store? 10 days is pretty long
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post #10 of 25
Thread Starter 
Quote:
Originally Posted by SOCOM_HERO View Post
what part did he say was taking so long to come in to the store? 10 days is pretty long
I was told they where ordering the proper logicboard (2.13ghz, 256gb, 4gb ram) which should take about 2-3 days according to the people that worked there that i talked too .. so 10 days seems a bit long i would think?
Edited by DNytAftr - 5/26/11 at 2:14pm
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AudioAudio
Fiio E17 Mackie MR5MK2 
CPUMotherboardGraphicsRAM
i7 920 @ 4.1 1.35v Msi Big Bang Xpower 3x EVGA GTX 470 + Evga Gtx 465 24gb Corsair XMS3 
Hard DriveOptical DriveCoolingOS
C300 64gb + Samsung F3 1TB 2x LG Blu-ray/HD-Dvd Drive Antec Kuhler 920 Windows 7 Ultimate 64-bit 
MonitorKeyboardPowerCase
Samsung 2693HM Corsair K60 Antec HCP-1200 Corsair 800D 
MouseAudio
Logitech G700 Corsair SP2200 
CPUMotherboardGraphicsRAM
Intel i5 2500k Asus h67 Nvidia GTS 450 Crucial  
Hard DriveOptical DriveCoolingOS
Western Digital  Samsung dvd-rw Intel Stock Windows 7 Ultimate 64-bit 
PowerCaseAudio
Corsair CX430 InWin Allure Creative X-Fi Titanium HD 
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CPUMotherboardGraphicsRAM
i7 3770k Asus P8Z77-i Deluxe Evga Gtx 670 SC 4gb Samsung 8gb (4gb x2) 
Hard DriveHard DriveHard DriveOptical Drive
Corsair GT Samsung 830 Western Digital Scorpio Black 750gb Panasonic Slim Blu-ray Burner 
CoolingCoolingOSMonitor
Ek Supreme HF Nickel  EK Gtx 670 Nickel Windows 8 64-Bit Dell U2412m 
KeyboardCaseMouseMouse Pad
Logitech K810 Silverstone Sugo SG05-450 Logitech G700 Corsair 
AudioAudio
Fiio E17 Mackie MR5MK2 
CPUMotherboardGraphicsRAM
i7 920 @ 4.1 1.35v Msi Big Bang Xpower 3x EVGA GTX 470 + Evga Gtx 465 24gb Corsair XMS3 
Hard DriveOptical DriveCoolingOS
C300 64gb + Samsung F3 1TB 2x LG Blu-ray/HD-Dvd Drive Antec Kuhler 920 Windows 7 Ultimate 64-bit 
MonitorKeyboardPowerCase
Samsung 2693HM Corsair K60 Antec HCP-1200 Corsair 800D 
MouseAudio
Logitech G700 Corsair SP2200 
CPUMotherboardGraphicsRAM
Intel i5 2500k Asus h67 Nvidia GTS 450 Crucial  
Hard DriveOptical DriveCoolingOS
Western Digital  Samsung dvd-rw Intel Stock Windows 7 Ultimate 64-bit 
PowerCaseAudio
Corsair CX430 InWin Allure Creative X-Fi Titanium HD 
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