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[Ars] Microsoft replacing older 360s damaged by new firmware update - Page 2

post #11 of 112
Quote:
Originally Posted by BizzareRide;13549922 
This isn't the first time that they have demoed excellent customer service. They handled the RROD issue flawlessly, better than what Sony did with PS2's DRE.

Yes, they handled that "flawlessly", minus the fact that if they had actually done any product testing before releasing the thing you wouldn't have had the problem in the first place.

I've heard of plenty of people going through 2 or 3 xboxes thanks to their "flawless" handling of the issue.
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post #12 of 112
The Xbox, from a hardware standpoint, just sucks. The design of it sucks, the components used suck, the power circuitry sucks, the solder sucks, the heatsinks suck, the CPU and GPU have sucked since the year after launch...

But the software and network capabilities are great, and they have a lot of really solid games.



Want to know how to reduce the likelihood of your 360 RRODing by 50%? Never turn it off. The problem is caused by the thermal expansion/shrinkage of the cheap solder they used, and that that expansion/shrinkage is determined by the temperature differential, not the actual temperature. Your 360's GPU at the menu probably sits at 40-50C, and in games probably does 50-85C. Ambients are usually 23-30C. Chopping out that bottom 10-20C of the thermal range can really reduce the amount of expansion cycles the solder goes through and how dramatic those cycles are, and can dramatically increase the lifespan of your console.
Edited by Phaedrus2129 - 5/18/11 at 9:16am
post #13 of 112
Quote:
Originally Posted by Phaedrus2129 View Post
The Xbox, from a hardware standpoint, just sucks. The design of it sucks, the components used suck, the power circuitry sucks, the solder sucks, the heatsinks suck, the CPU and GPU have sucked since the year after launch...

But the software and network capabilities are great, and they have a lot of really solid games.
That pretty much sums it up.

Though if Sony had just made their system easier to develop for that wouldn't be a problem either.

If PS just had a little better game support I'd grab one in a heartbeat. As it is, I'll probably just buy a blueray drive and call it a day.
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post #14 of 112
Quote:
Originally Posted by [\\/]Paris View Post
Yes, they handled that "flawlessly", minus the fact that if they had actually done any product testing before releasing the thing you wouldn't have had the problem in the first place.

I've heard of plenty of people going through 2 or 3 xboxes thanks to their "flawless" handling of the issue.
I'm on my 3rd. A good friend of mine who is a hardcore xbox fanboy is on his 5th or 6th now.
Edited by Zinxe - 5/18/11 at 9:20am
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post #15 of 112
Quote:
Originally Posted by Zinxe View Post
I'm on my 3rd. A good friend of mine who is a hardcord xbox fanboy is on his 5th or 6th now.
Yeah that sounds about right. Though, between that and all this PSN bull, I'm definitely quite happy I've stayed out of the console wars this time around.
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post #16 of 112
Any word on which console revisions are affected by this?
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post #17 of 112
Quote:
Originally Posted by BizzareRide View Post
This isn't the first time that they have demoed excellent customer service. They handled the RROD issue flawlessly, better than what Sony did with PS2's DRE.
I wouldn't really call it flawless. There was a big gap there while they weren't fixing consoles for free. Though it's good that they did eventually admit fault and fix it.

Luckily mine only RRoD'd after they extended warranties.
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post #18 of 112
I've always had good experience with xbox customer service. Haven't had to deal with the RRoD, but I've had issues with xbox Live and they are always very quick to solve my problems. I'll definitely continue to buy from them. Sony lost me after the PS2 DRE though. That was bad.
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post #19 of 112
...Are we really having "console wars" in an overclocking forums over 5 years after the release?
post #20 of 112
I just talked to the rep since I was effect by this during the beta. Those who are effected will know right away because disks won't read after tomorrows system update. This is for older systems with incompatible DVD drives.
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