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HD Tune warnings.. Problem?

post #1 of 9
Thread Starter 
I set up some programs for my friend, and I decided to just run an HD tune on her laptop. This is what I found:



Is this something to be worried about? I didn't run a long hd scan, but a quick scan, showing no errors. Should I run a long scan? Is this something I should be worrying about, and calling her back telling her to BACK UP NOW?? Thanks in advance for your input!
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post #2 of 9
Yes, the drive is nearing the end of its useful life, since it has started reallocating sectors.

In addition, there may be a bad cable or controller, due to the CRC error count. (This count is cumulative; it does NOT reset once the problem is fixed.)

Your friend should back everything up now and prepare to replace the drive, and possibly the cable, and less likely the motherboard as well. If the drive is still in warranty, then you should RMA it.
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post #3 of 9
Thread Starter 
Well I'm not sure how that will happen, since it's a laptop. So doesn't the hdd just plug right into the mobo on most?
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post #4 of 9
Quote:
Originally Posted by raiderxx View Post
Well I'm not sure how that will happen, since it's a laptop. So doesn't the hdd just plug right into the mobo on most?
Doh! I missed that part.

The drive usually plugs into some sort of connector which then has a short ribbon cable going to the motherboard. Not something you'll replace without cannibalizing an old broken laptop found on eBay or elsewhere.

Or it could be the drive just isn't plugged in all the way and has come loose. This can occur easily enough with the way many laptops get thrown around. Pulling it out and reseating it might help with the CRC errors, though it certainly won't help with reallocated sectors.
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post #5 of 9
Thread Starter 
So either way, chances are, she needs to backup her laptop soon. And it's something I should have her RMA the hard drive right? Unless you can't do that with laptops and she'll have to RMA the whole laptop? I'm pretty sure it's within warranty.
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post #6 of 9
If the hard drive came with the laptop, it will most likely be an OEM model which you cannot RMA to the HD manufacturer. If the CRC count is related to the controller, the entire laptop should be sent back for repair/replacement.

Laptop manufacturers don't normally send individual replacement parts either.
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post #7 of 9
Quote:
Originally Posted by raiderxx View Post
So either way, chances are, she needs to backup her laptop soon. And it's something I should have her RMA the hard drive right? Unless you can't do that with laptops and she'll have to RMA the whole laptop? I'm pretty sure it's within warranty.
Yes, absolutely, backup ASAP.

And since it's a laptop, she'll have to contact the laptop manufacturer first for warranty service. If the laptop is out of warranty, then you can try pulling the part and seeing if you can get manufacturer service, but typically parts sold in that channel are only warranted through the PC builder.

Quote:
Originally Posted by FusionFX View Post
If the hard drive came with the laptop, it will most likely be an OEM model which you cannot RMA to the HD manufacturer. If the CRC count is related to the controller, the entire laptop should be sent back for repair/replacement.

Laptop manufacturers don't normally send individual replacement parts either.
Depends on the manufacturer. Dell overnighted me a hard drive when I was having trouble with one in a Dell laptop.
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post #8 of 9
I have lost count of the number of Toshiba/Hitachi hard drives that have failed in Toshiba laptops! What a mess! How old is the laptop?
 
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post #9 of 9
i had the EXACT same errors on my samsung F3
i just keep using it till i have time to RMA.

however that CRC error count looks VERY high, so i would replace asap.
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