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[ZDnet] Apple to support reps "Do not attempt to remove the malware"

post #1 of 143
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Quote:
Apple is actively conducting an internal investigation into the Mac Defender malware attack I wrote about yesterday (here and here). An internal document with a Last Modified date of Monday, May 16, 2011 notes that this is an “Issue/Investigation In Progress.†The document (shown below) provides specific instructions for support personnel to follow when dealing with a customer who has called AppleCare to request help with this specific attack.
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post #2 of 143
Apple, I just don't understand them.
post #3 of 143
So, how are we meant to remove it?

Fresh install of mac os?
post #4 of 143
so much for "MACs don't get viruses"

Apple's thinking on this: "If we don't acknowledge that there is something bad on the system to the customer then its like it never happened"
post #5 of 143
Apple is a horrible company
post #6 of 143
Quote:
Originally Posted by srsdude View Post
Apple is a horrible company
no they aren't


its probably because they don't know enough about macdefender
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post #7 of 143
Apple is such a JOKE, they say in the article for the support folks to neither confirm or deny the malware is there, and to not try to remove it.

Edit: I love seeing the noose getting tighter on apple's rotten neck
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post #8 of 143
To be fair, this is a little new and sudden for Apple, so you can't expect them to be geared up for it right away.

The Windows virus support line may exist, but it's just that; support. Not removal.

Anyhow, I know regardless of what I say that this thread will fill up with mindless Apple hate, so I'll just leave my there and go.
    
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post #9 of 143
Apple should be proud their OS is now the target of Malware. It shows their OS is considered to be more than just a toy by certain unsavory types.
post #10 of 143
Maybe they won't try to remove it because it might bring in more money? Something like: Mister, i got a malware on my mac, how do i get rid of it? I'm sorry, we can't. But we could just reformat and reinstall OSX. It will be 300$.
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Overclock.net › Forums › Industry News › Software News › [ZDnet] Apple to support reps "Do not attempt to remove the malware"