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[ZDnet] Apple to support reps "Do not attempt to remove the malware" - Page 2

post #11 of 143
Quote:
Originally Posted by SmokinWaffle View Post
To be fair, this is a little new and sudden for Apple, so you can't expect them to be geared up for it right away.

The Windows virus support line may exist, but it's just that; support. Not removal.

Anyhow, I know regardless of what I say that this thread will fill up with mindless Apple hate, so I'll just leave my there and go.
It's not mindless. Apple's biggest ad campaign for years has been that "Macs dont get virus'".

Now that they have a taste of their own medicine...its apple hate? SHENANIGANS, GOOD SIR!
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post #12 of 143
Quote:
Originally Posted by Raven Dizzle View Post
It's not mindless. Apple's biggest ad campaign for years has been that "Macs dont get virus'".

Now that they have a taste of their own medicine...its apple hate? SHENANIGANS, GOOD SIR!
Lol,so true.
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post #13 of 143
Quote:
Originally Posted by SpeedNuggeT View Post
So, how are we meant to remove it?

Fresh install of mac os?
buy a new mac lol
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post #14 of 143
Quote:
Originally Posted by Sophath View Post
Maybe they won't try to remove it because it might bring in more money? Something like: Mister, i got a malware on my mac, how do i get rid of it? I'm sorry, we can't. But we could just reformat and reinstall OSX. It will be 300$.
Actually it's free.
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post #15 of 143
Quote:
Originally Posted by Sophath View Post
Maybe they won't try to remove it because it might bring in more money? Something like: Mister, i got a malware on my mac, how do i get rid of it? I'm sorry, we can't. But we could just reformat and reinstall OSX. It will be 300$.
Ya my film profs who uses a macbook had his computer crash or something. Apparently the hard drive failed. So he had to buy a new copy of the OS along with a new hard drive. He said it costed him over 300$.

I'm sure apple will make a lot of money off this from all the people buying new copies of OSX that don't know any better. Every time people ask me to help them with their computers I ask "sure do you have the original disks that game with your computer?" Every time I get "no, I didn't know they were important."

The same people who used to have XP and vista computers riddled with viruses are the exact same people who will have to pay up now.
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post #16 of 143
Quote:
Originally Posted by james_ant View Post
Ya my film profs who uses a macbook had his computer crash or something. Apparently the hard drive failed. So he had to buy a new copy of the OS along with a new hard drive. He said it costed him over 300$.

I'm sure apple will make a lot of money off this from all the people buying new copies of OSX that don't know any better. Every time people ask me to help them with their computers I ask "sure do you have the original disks that game with your computer?" Every time I get "no, I didn't know they were important."

The same people who used to have XP and vista computers riddled with viruses are the exact same people who will have to pay up now.
He should not have had to buy a new copy of OSX, UNLESS of course he threw away the disks, in which case he kinda deserved that.

However this is not a money brag by Apple, this is Apple saying that as of now their policy is not malware removal, which it isn't. This is just typical PC tech stuff (when you actually work for a company and have to do tickets/Service Orders). You have the list of things you do. The rest of the stuff you don't.
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post #17 of 143
Quote:
Originally Posted by SpeedNuggeT View Post
So, how are we meant to remove it?

Fresh install of mac os?
Quote:
Originally Posted by My Desired Display Name View Post
buy a new mac lol
I was about to say the same thing. Maybe they did it to get people to buy new stuff. Just like how they crippled 3G iphones to get people to buy new phones.
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post #18 of 143
On-Topic: I don't call Microsoft/HP/DELL/Sony support for them to tell me how to remove malware, I just remove it. It's not their job.

It's not apple's job either. /serious_face
----------------------------------------------------------------------------------

*cough*
ahem

I mean uh... BOOO APPLE! /sarcasm
Edited by johonm333 - 5/19/11 at 7:51pm
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post #19 of 143
Quote:
Originally Posted by Lelouch View Post
He should not have had to buy a new copy of OSX, UNLESS of course he threw away the disks, in which case he kinda deserved that.

However this is not a money brag by Apple, this is Apple saying that as of now their policy is not malware removal, which it isn't. This is just typical PC tech stuff (when you actually work for a company and have to do tickets/Service Orders). You have the list of things you do. The rest of the stuff you don't.
Ya I didn't ask him. He is a mac user and doesn't know much about computers. So it's kinda pointless to carry on a conversation with someone like him about what when wrong. All I know is he said it costed him over 300$ and for some reason he had to buy a new copy of OSX. Either he lost his disks or the computer tech guy was taking advantage.

Also I know its not a money brag but in the end they are not spending any money to fix it and I think a lot of people are going to have to buy new copies of OSX just like my prof had to. Just saying I don't see how Apple could stand to loose, people will still blindly buy their products and pay to get their Macs repaired.
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post #20 of 143
Quote:
Originally Posted by Sophath View Post
Maybe they won't try to remove it because it might bring in more money? Something like: Mister, i got a malware on my mac, how do i get rid of it? I'm sorry, we can't. But we could just reformat and reinstall OSX. It will be 300$.
With the OSX install DVD in a nice $400 box.
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