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[ZDnet] Apple to support reps "Do not attempt to remove the malware" - Page 12

post #111 of 143
Quote:
Originally Posted by Lelouch View Post
I believe that is only an upgrade? Or does it work on a fresh install as well? I've never had any experience with the OSX 10.6 retail discs.
It's marketed (and sold) as an upgrade from OS X 10.5 to Snow Leopard only - technically you're supposed to buy the full version if you are coming from Tiger or anything older. But the vast, vast majority of the time, the retail disc will allow you to do a clean install. There's no activation or anything like that, the only check that the CD runs is to make sure that it's being installed on genuine Apple hardware.

It's kind of like the situation with Windows 7 "upgrade" discs - how many students bought the Win7Pro "upgrade" and used to do a clean install? I know I did.
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post #112 of 143
Quote:
Originally Posted by Kauke View Post
Instead of making a foll of yourself, why don't you actually read the article which clearly states that DELL/HP DO REMOVE viruses and malware?
Could you get angrier, please? I'm sure it really helps this thread when you shout over all of the rest of us. Yes, I'm aware that these PC OEM's will help you remove malware - for a fee. They will also repeatedly attempt to send you to an support site (like Geek Squad, university IT, etc.) rather than use valuable company time on what is esssentially a PEBKAC issue.

As requested, if we dig into the article a bit, note that HP and Dell, in the article, do not provide free support, and malware/virus removal is definitely NOT included in the "free" category:

Quote:
Dell directs customers to third-party security software partners for removal. It also offers paid malware removal services for $129 (phone) or $229 (in person). The service uses the tag line “No fix. No fee.â€

HP provides a similar paid service. “Virus and spyware removal†are included in the services offered with the HP PC Tune-up Service. It’s available for a one-time fee of $99 or a monthly subscription fee of $10.
Look, I know this forum is full of people who build their own computers, overclock them, and like to play the most advanced video games at max settings. Believe it or not, there's very little overlap between this segment of the market and Apple's target market. So I can understand the Apple hate, but please remember that not everyone is technologically competent.

In less geeky terms: for every OCN'er out there, he has a less than technologically competent dad/mom/aunt/uncle/little sister/grandma/grandpa that would be more dangerous to both themselves and the entire interwebs running Windows XP on some HP/Dell dinosaur than they would be running Snow Leopard on a $500 Mac Mini.

Have a nice day! I know I am going to.
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post #113 of 143
Quote:
Originally Posted by Swift Castiel View Post
Their fanboy/girl-ism is probably worse than majority of the users on this forum. Although I have a bunch of Apple-related stuff at home, I would never spend my day outside a store waiting for it to open. Like the majority of the people on this forum, I take a look at what else there is on the market, and seek the opinions of others before I make a purchase. However, the final decision is up to me, and there's always something about one product that I'll like that no one else can see.
And that's perfectly fine. After all, computers are tools, and it only makes sense that you buy the one that works best for you whether it's a Mac, PC, Sun SPARC, or whatever. It's just this whole Apple Cult thing that I can't wrap my head around, it's unbelievable how many people are obsessed over a brand. Not even the products, just the brand.
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post #114 of 143
macs get viruses. pcs get viruses. any questions?
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post #115 of 143
No one sits there and tells a user how to remove a virus from their OS, Microsoft sure won't. That has never been the OS manufacturer's job.

I really don't understand why they are taking heat over their stance.
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post #116 of 143
I was this close to allowing an infraction to say what I want....
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post #117 of 143
I dont like apple but im starting to dislike all the apple threads its like everyone cares so much about what they do............ everyday there is apple threads BARFFFFF
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post #118 of 143
Quote:
Originally Posted by Mygaffer View Post
No one sits there and tells a user how to remove a virus from their OS, Microsoft sure won't. That has never been the OS manufacturer's job.

I really don't understand why they are taking heat over their stance.
i agree with you, but i think its because of their ad campaign promising "no headaches or viruses". since this is a headache and a virus, people are calling them hypocritical. i personally think its kinda funny
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post #119 of 143
Quote:
Originally Posted by Mygaffer View Post
No one sits there and tells a user how to remove a virus from their OS, Microsoft sure won't. That has never been the OS manufacturer's job.

I really don't understand why they are taking heat over their stance.
It's not that they won't explain it to the user it's the whole "Do not confirm or deny if the PC is infected" when they KNOW it's infected. It's one thing to say that yes it's not Apple's job to keep track of all the viruses and update the users accordingly, but it's another for them to pretend like they don't know anything just so they can keep their cult loyal.

P.S.: MS does actually protect their users - that's why there's an update every month called "malicious software removal tool" where they automatically remove any known new viruses for you, plus their new AV. Not that it's any good, but at least they're not lying to their customer's faces about it.
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post #120 of 143
Quote:
Originally Posted by forcifer View Post
i agree with you, but i think its because of their ad campaign promising "no headaches or viruses". since this is a headache and a virus, people are calling them hypocritical. i personally think its kinda funny
Quote:
Originally Posted by Manyak View Post
It's not that they won't explain it to the user it's the whole "Do not confirm or deny if the PC is infected" when they KNOW it's infected. It's one thing to say that yes it's not Apple's job to keep track of all the viruses and update the users accordingly, but it's another for them to pretend like they don't know anything just so they can keep their cult loyal.

P.S.: MS does actually protect their users - that's why there's an update every month called "malicious software removal tool" where they automatically remove any known new viruses for you, plus their new AV. Not that it's any good, but at least they're not lying to their customer's faces about it.
THIS.


Also, do keep in mind that apple sells the hardware and most of the software for macs. They do the warranties. They do the support. They decide who can repair/support their products.

Microsoft might not give you step by step instructions on removing a virus, but at least you can take it to best buy and have geeksquad do it for $50. (or do it yourself with free software if you aren't stupid)

With a Mac, you take it to geek squad, they will redirect you to their apple support department, who will tell you that the cannot confirm nor deny that there is a virus, and will not attempt to remove it. And good luck finding apple antivirus programs.


See the problem?

They charge you stupid amounts of money to keep their systems proprietary and entirely under their control, under the assumption that you will get a trouble free experience. And this is what you get for it.
Edited by Zero4549 - 5/21/11 at 6:30am
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