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[ZDnet] Apple to support reps "Do not attempt to remove the malware" - Page 13

post #121 of 143
Do not attempt........ We're working on our malware removal business model.
post #122 of 143
Quote:
Originally Posted by Zero4549 View Post
With a Mac, you take it to geek squad, they will redirect you to their apple support department, who will tell you that the cannot confirm nor deny that there is a virus, and will not attempt to remove it. And good luck finding apple antivirus programs.
Not true even in the slightest, anyone can work on macs. Apple lets you go pretty far before breaking those 'warranty void if seal broken' stickers. As far as software goes, if you get referred by a Geeksquad person that's THEIR problem, not Apples. Apple doesn't force anyone to or not to support Apples. What does happen though, is that the Geeksquad is lazy and uninformed and it's easier to just refer someone to real support than to do a good job themselves. Again, not an Apple problem.


Please, Apple haters, use your critical thinking skills.
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post #123 of 143
Quote:
Originally Posted by Xyxox View Post
Apple should be proud their OS is now the target of Malware. It shows their OS is considered to be more than just a toy by certain unsavory types.
I'm pretty sure the malware was only created to spite all the idiots who think Macs are somehow impervious to viruses.

What kind of sensitive information can you steal from a Mac user anyway? Desaturated photos taken at artsy angles in a bathroom mirror?
    
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post #124 of 143
Quote:
Originally Posted by Mr_Torch View Post
Apple is such a JOKE, they say in the article for the support folks to neither confirm or deny the malware is there, and to not try to remove it.

Edit: I love seeing the noose getting tighter on apple's rotten neck
For someone with a decent amount of rep and years of experience on this board, you really are a joke.
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post #125 of 143
Quote:
Originally Posted by veritas-truth View Post
^^^This. I like OS X and the design of their hardware, I'm pretty tech savvy, and enjoy how well things work for OS X.

Also, when your go to move for solving virus or malware issues is simply "reformat" I don't think that can be considered "tech-savvy".
You may have a mac but look at your sig rig, its a custom built PC. You bought a Macbook or Mac because you had some money to kill and probably just wanted a flashy new toy.

The Average Mac user is not like you. The average mac user that is getting hit by these viruses are people who used to have windows XP and Vista computers full of viruses, so they bought macs because they thought it was Microsoft's fault for making a bad computers. In the simplest terms these people are the technologically ignorant people who are only ignorant because they refuse to use google and learn. If they are smart enough to earn the money for a mac then why are they not smart enough to not get viruses? Or at least to fix them. Its a paradox.

Also reformatting is the most common way to fix a virus on a computer. Either a fresh install or installing from a saved image of the OS. Why would you spend hours searching through folders and code to try and reverse the damage an intrusive virus may have done to your computer when you can simply flash back to a saved image or reformat?
Edited by james_ant - 5/21/11 at 9:04am
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post #126 of 143
Quote:
Originally Posted by james_ant View Post
You may have a mac but look at your sig rig, its a custom built PC. You bought a Macbook or Mac because you had some money to kill and probably just wanted a flashy new toy.

The Average Mac user is not like you. The average mac user that is getting hit by these viruses are people who used to have windows XP and Vista computers full of viruses, so they bought macs because they thought it was Microsoft's fault for making a bad computers. In the simplest terms these people are the technologically ignorant people who are only ignorant because they refuse to use google and learn. If they are smart enough to earn the money for a mac then why are they not smart enough to not get viruses? Or at least to fix them. Its a paradox.

Also reformatting is the most common way to fix a virus on a computer. Either a fresh install or installing from a saved image of the OS. Why would you spend hours searching through folders and code to try and reverse the damage an intrusive virus may have done to your computer when you can simply flash back to a saved image or reformat?
Sense be spoken
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post #127 of 143
Quote:
Originally Posted by james_ant View Post
You may have a mac but look at your sig rig, its a custom built PC. You bought a Macbook or Mac because you had some money to kill and probably just wanted a flashy new toy.

The Average Mac user is not like you. The average mac user that is getting hit by these viruses are people who used to have windows XP and Vista computers full of viruses, so they bought macs because they thought it was Microsoft's fault for making a bad computers. In the simplest terms these people are the technologically ignorant people who are only ignorant because they refuse to use google and learn. If they are smart enough to earn the money for a mac then why are they not smart enough to not get viruses? Or at least to fix them. Its a paradox.

Also reformatting is the most common way to fix a virus on a computer. Either a fresh install or installing from a saved image of the OS. Why would you spend hours searching through folders and code to try and reverse the damage an intrusive virus may have done to your computer when you can simply flash back to a saved image or reformat?
Reformat and copy in your infected back-up.

post #128 of 143
Call up Microsoft and tell them you installed a Trojan virus and gave it your password. Then ask them to remove it for you. You'll get the same response from Microsoft as Apple is giving here.

You all are being ignorant.

Now if you were pointing out the disparity between what Apple advertises and the truth, you might have a point...
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post #129 of 143
This is malware not a virus.
It also asks for the password before it installs itself.

Non issue for people with even the slightest bit of computer knowledge. It's also incredibly easy to remove.
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post #130 of 143
Well i guess i'm the only one who read the title as "Apple to support rape".

I'm disappointed, i wanted to hate on them more.
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