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[ZDnet] Apple to support reps "Do not attempt to remove the malware" - Page 4

post #31 of 143
Quote:
Originally Posted by Vagrant Storm View Post
This will be the fourteenth locked thread I've posted in this week.
LOL

It might not be the responsibility of Apple to remove viruses but you see Microsoft out there with their Security essentials atleast acknowledging security threats exist and creating tools to counter act them. Nothing will be perfect but with Apple right now it looks like their customers are getting the run around from their customer service.

Which brings up the question if Apple is unwilling to help what are Apple customers paying more for? If their computers as now vulneralble, and are still overpriced, not compatible with everything and the hardware is just unnecessarily expensive, what is worth paying extra for? At this point I think people just buy Apple computers to be hip and swank because there is more you can do for a fraction of the price on a windows PC.

I mean seriously, people are always complaining about Microsoft being a monopoly? Last time I checked there was only one company that sold computers using the apple os. Apple could use a little competition to force them to respond more to customer needs.
Edited by tha d0ctor - 5/19/11 at 8:46pm
post #32 of 143
how do you know if someone has that virus?
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post #33 of 143
Quote:
Originally Posted by pbpenguins412 View Post
For all you haters - when a PC catches a virus, companies like HP/Dell/Sony/Lenovo won't help you remove it. That's considered end-user support, and that's why companies like Best Buy have created the geek squad.
Actually, Geek Squad was a private company from California before they merged with Best Buy.
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post #34 of 143
It is interesting that the main defence I have seen for OSx being more secure than Windows is that there are not really any viruses for OSx.

So, along those lines, no one has ever stolen money from my sock draw, yet a lot of banks have been robbed. Does that make my sock draw more secure than a bank?

It would be interesting to see, all fanboyism aside, if OSx really is more secure than Windows given a level playing field.

Oh, and of course Apple are not going to remove the malware, it is not their job. That would be like saying that Heinz are going to come and cook my dinner for me because I burnt the beans whilst typing this post..... oh bugger.
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post #35 of 143
Also something to note, this is NOT a virus, this is malware.

There is quite a big difference .
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post #36 of 143
So there is one major virus for OSX and everyone turns on the hate because Apple wont help remove it...

But there are most likely millions of major viruses for Windows with so many infected PC's per day, yet no one cares that M$ does nothing? And relies on 3rd party companies to make AV programs that cant get zero days viruses...

Sure there is MSE but it lets more through than OSX does.

The Apple hate in this forum is really sad to be honest....
post #37 of 143
Quote:
Originally Posted by Sophath View Post
Maybe they won't try to remove it because it might bring in more money? Something like: Mister, i got a malware on my mac, how do i get rid of it? I'm sorry, we can't. But we could just reformat and reinstall OSX. It will be 300$.
People say that a lot, and i'm not trying to be an apple apologist or anything, but i've been in to the apple store for my laptop (which has seen better days) at least like 5 times. While this is kinda ridiculous, they try something to fix the problem every time and have replaced like half of the parts in the laptop (mobo, hard drive, ram). It was all free even after i wasnt under warranty (due to various circumstances with applecare and specific part warranties and blah blah) But the point is, not a single dime charged. Those "geniuses" might not know what the hell they're doing but they'll give it a good ol' college try until they get it right for free.
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post #38 of 143
I love how apple claims mac don't get viruses. They didn't get alot of viruses in the past because their computers were only 5% of the market. The same reason why there is no keyloggers or malware for the windows phone, but android has lots of malware. It is all about the hackers decisions on whether to spend his time on a big market or a small, target device.

I also love how Apple says don't remove it, now when the hard drive fails and the hacker overclocks the cpu to 8ghz and the computer wont turn on, you can go to the apple store and have this conversation

You: I had malware on my computer, which caused it to eventually break
Support: Did you try and remove it?
You: No...
Support: Oh, sorry, we can only replace if you bought "x" software from the apple store for $100 and removed it with that
You: But you told me not to remove it!
Support: Sorry, that is not my concern. But, I can offer you a single core, 1ghz, 640x480 laptop for only $3,200!
You: ...
post #39 of 143
Malware crash = $500 apple product store maintenance! Or a whole new product $1500+

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post #40 of 143
Quote:
Originally Posted by captain_clayman View Post
People say that a lot, and i'm not trying to be an apple apologist or anything, but i've been in to the apple store for my laptop (which has seen better days) at least like 5 times. While this is kinda ridiculous, they try something to fix the problem every time and have replaced like half of the parts in the laptop (mobo, hard drive, ram). It was all free even after i wasnt under warranty (due to various circumstances with applecare and specific part warranties and blah blah) But the point is, not a single dime charged. Those "geniuses" might not know what the hell they're doing but they'll give it a good ol' college try until they get it right for free.
Agreed. Apple replaced the entire top casing of my five year old MacBook for free once I showed them that their own public KnowledgeBase acknowledged the defect and offered a warranty extension. And for better or worse, the simple fact that you can go and have a face-to-face conversation with a real person instead of getting some rando in India is super clutch.
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