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Constant reboot with occasional command prompt screen issue.

post #1 of 5
Thread Starter 
Hi there, I'm pretty stumped here, hope this is the right place to put this as it relates to Windows 7, if not please move it.

So, my friend downloaded some type of game or something to his PC. [It's an HP] He let it download, went away for a few hours, and came back to find his PC in a constant reboot state, I decided to check it out, and yep, he's right.

The PC is stuck in a constant reboot, literally, anytime I try and hit F8, F9, etc it restarts, tried hitting ESC to open the boot menu to attempt to boot from a USB/CD, and it restarted everytime I hit ESC. Now here's the weird thing, if you let it go, it'll go to a all black screen like a command prompt with a flashing bar, I've tried entering every possible combination I can think of, the ONLY thing I can get to work, [Which I found really weird..] is CTRL + ALT + Delete, and all it does is cause the computer to restart.. AGAIN. I'm really stumped, I've never seen this issue. Thanks for any help.

Oh, I did manage ONCE to get into the manufacture diag screen, everything checked out 100% fine, including the boot path..
    
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post #2 of 5
Try resetting the CMOS, I' not sure if this will fix the issue but it is worth a try as a preliminary troubleshooting step.

The fact it occurred when downloading a file suggests it could be a software issue such as a corrupt file or malware which was packaged with the game (depending where you got it from... piratebay??).

Other issues could be anything really but some troubleshooting should point us in the right direction.

To reset the CMOS remove the circular battery from the motherboard whilst all power is disconnected from the motherboard, do this for 10 seconds to let the caps drain. Holding the power button on some mobos can drain power also whilst doing this.

Hope this helps.
 
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by GerroffMe;13572628 
Try resetting the CMOS, I' not sure if this will fix the issue but it is worth a try as a preliminary troubleshooting step.

The fact it occurred when downloading a file suggests it could be a software issue such as a corrupt file or malware which was packaged with the game (depending where you got it from... piratebay??).

Other issues could be anything really but some troubleshooting should point us in the right direction.

To reset the CMOS remove the circular battery from the motherboard whilst all power is disconnected from the motherboard, do this for 10 seconds to let the caps drain. Holding the power button on some mobos can drain power also whilst doing this.

Hope this helps.

Thanks, I thought of trying this, gonna do it now.

I'm not sure where he got it from, he's not the sharpest tool in the shed, so as far as I know he clicked one of those "Get blahblahblah for free, download now!" ad's. Hopefully this'll work, cheers.
    
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post #4 of 5
Thread Starter 
Quote:
Originally Posted by GerroffMe;13572628 
Try resetting the CMOS, I' not sure if this will fix the issue but it is worth a try as a preliminary troubleshooting step.

The fact it occurred when downloading a file suggests it could be a software issue such as a corrupt file or malware which was packaged with the game (depending where you got it from... piratebay??).

Other issues could be anything really but some troubleshooting should point us in the right direction.

To reset the CMOS remove the circular battery from the motherboard whilst all power is disconnected from the motherboard, do this for 10 seconds to let the caps drain. Holding the power button on some mobos can drain power also whilst doing this.

Hope this helps.

I've replaced the ram, and reset the CMOS, which did pop up a few more screens than usual, but still ended on this flashing screen, I'm thinking maybe a bad HDD?
    
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post #5 of 5
Possibly a bad HDD. Lets not jump straight to bad hardware though. Have you found out what kind of download it was? Was it a bad pronz one XD basically where was it from?
 
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