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Estimated time for an EVGA RMA

post #1 of 12
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I'm thinking about submitting an RMA form for my 460 due to the terrible design and constant 90-100C on load with 100% fan speed. So for anybody who has done an EVGA RMA, about how long did the whole process take to send in the card and get a new one? Thanks!
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post #2 of 12
I have'nt done it myself but when my dad sent one back they sent one back within a month very good service. He sent back a mobo but they gave him a upgraded model because they couldnt give him a replacement in the time they promised
post #3 of 12
Thread Starter 
Quote:
Originally Posted by ryanbob1234 View Post
I have'nt done it myself but when my dad sent one back they sent one back within a month very good service. He sent back a mobo but they gave him a upgraded model because they couldnt give him a replacement in the time they promised
Okay sounds good thanks for the info +1!

In your opinion, do you think I'm better off buying an aftermarket cooler and replacing the TIM on it instead?
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post #4 of 12
Quote:
Originally Posted by XanderDylan View Post
Okay sounds good thanks for the info +1!

In your opinion, do you think I'm better off buying an aftermarket cooler and replacing the TIM on it instead?
Would say, Try replacing the tim and testing if it drops the temps then leave it,

But a new cooler and replacing the tim could defo be a good choice.

Chances are when you replace the tim and re-seat the heatsink you might find some dust.

Give it a good clean out when you got it off. If this doesn't give you the result you are looking for then go with a nice aftermarket one
post #5 of 12
Thread Starter 
Quote:
Originally Posted by ryanbob1234 View Post
Would say, Try replacing the tim and testing if it drops the temps then leave it,

But a new cooler and replacing the tim could defo be a good choice.

Chances are when you replace the tim and re-seat the heatsink you might find some dust.

Give it a good clean out when you got it off. If this doesn't give you the result you are looking for then go with a nice aftermarket one
I think I may go with this idea. Decent TIM I should look for on Newegg? I may replace that and just re-seat the card then if necessary, replace the cooler.
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post #6 of 12
I live fairly close to EVGA's USA RMA building. I sent in a motherboard and got a replacement in 2 days.
post #7 of 12
Some decent mx3 will do the job nicely. What I've allways used never let me down yet plus loads of good reviews

Riou: nice! quickest rma I've heard of. Should of said now I think of it he had to send the board abroad but they were decent enough to pay for the shipping which most company's don't do
Edited by ryanbob1234 - 5/21/11 at 5:24pm
post #8 of 12
Quote:
Originally Posted by ryanbob1234 View Post
I have'nt done it myself but when my dad sent one back they sent one back within a month very good service. He sent back a mobo but they gave him a upgraded model because they couldnt give him a replacement in the time they promised
EVGA is usually pretty good with their RMA service and that's why some people only buy EVGA stuffs. However, i would say a month for RMA service is dang long in your case. I received a brand new in sealed retail box (not refurbished or oem) replacement from HIS for a 6950 2gb within a week from the day i submitted my RMA form.

Anyway to OP, i think the temp is very high. You should try to change the tim and see if the temp drops. Also try to see if you have enough airflow in your case. If nothing change after everything then i would say RMA time.
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post #9 of 12
A few years back I did an RMA with a 7900GS KO and it took about two weeks. They did a pretty good job on keeping me updated on it too.
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post #10 of 12
Quote:
Originally Posted by Ocnewb View Post
EVGA is usually pretty good with their RMA service and that's why some people only buy EVGA stuffs. However, i would say a month for RMA service is dang long in your case. I received a brand new in sealed retail box (not refurbished or oem) replacement from HIS for a 6950 2gb within a week from the day i submitted my RMA form.

Anyway to OP, i think the temp is very high. You should try to change the tim and see if the temp drops. Also try to see if you have enough airflow in your case. If nothing change after everything then i would say RMA time.
Yea but the thing is it was abroad but after all he got a board worth £50 more than he paid for so he didnt complain and he got a discount on his 580's so it's all good I got a strange feeling they had a problem at the plant where they tested that why it took so long but they were very nice and didn't mess my dad about.
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