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Windows 7 Sync Center problem (Windows domain + EMC Celerra SAN environment)

post #1 of 4
Thread Starter 
I'm the sysadmin (and pretty much the only IT staff) at my company and am having a very odd issue with the Windows 7 Sync Center whenever I move someone to a new computer.

The policy is for everybody's My Documents folder to point to some network share for two reasons -- 1) the data is secure on there, and 2) it should make it easier to move a user to a different computer.
The share sits on an EMC SAN which itself is physically hosted at an off-site rented rack space somewhere near our office.
I'll try to make the issue as clear possible.

So imagine I'm moving someone to a new computer. Their documents are on the SAN, so we're good and I don't need to worry about moving much to the new computer.

I get their profile set up on their new computer and point their My Documents folder to their specific network path. Windows prompts me to move the existing folder to the network path, I say yes, and I should be done. That's where the problems start.

The data on the network should automatically start syncing to the local computer so that offline operation is possible. Sync fails almost instantly on some random file, with the Sync Center reporting "The specified network name is no longer available". Funny thing is, if I locate the same file in the folder structure, right-click on it and sync it manually, it works fine. If I select a batch of, say, 20-30 files and sync those, it may or may not fail. If it fails, I can retry syncing until it actually works. The worst part is that as far as I can tell, if it fails on one file, it stops the whole process and nothing gets synced.

I can find no logical explanation for the error, and there's no pattern in the naming, size or type of file.

While this isn't a big deal when there aren't too many documents, this is the CFO's new laptop and I'm going crazy over his billions of files continually failing to sync. I've gone over a bunch manually but I'm done wasting time on something that stupid that should just work (and always worked with Windows XP).

Google hasn't been helpful. Has anybody ever seen this? Ask me anything if you need more details.
Thanks.
post #2 of 4
Hmm. Can't say I've used windows sync center. It's all done through AD where I work.

But shouldn't you just be able to use it as a network drive, then copy the files from the network drive on the local machine first, then sync it up with the SAN. Therefore it should have the files and shouldn't fail when it trys to sync it all.

Not to sure if that would work, but an idea.
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The Normandy
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post #3 of 4
Thread Starter 
Quote:
Originally Posted by hellboy_101;13623202 
Hmm. Can't say I've used windows sync center. It's all done through AD where I work.

But shouldn't you just be able to use it as a network drive, then copy the files from the network drive on the local machine first, then sync it up with the SAN. Therefore it should have the files and shouldn't fail when it trys to sync it all.

Not to sure if that would work, but an idea.

Thanks for posting. What you posted does work and I've tried it before, but when there's gigabytes of files, it seems highly counter-productive to copy them from the SAN to the local machine, only to move them back to the SAN, which will sync it back to the machine. Whereas logically, if you log in as a user for the first time, right-click on My Documents, go to Location, point it to where the files are, Windows should simply start using the network location as the path for My Documents, and because it detects it's on the network, it will turn Offline Files on automatically. It should be done in three clicks, and Windows XP handles that fine in our environment, but Windows 7 throws a hissy fit every time.

I can get around it like you said when there aren't a lot of files, but in this case, it's just not a reasonable option. Plus, the guy is still using his old laptop, so if I move all his stuff out of the network so that Windows won't throw a hissy fit -- he'll throw said hissy fit tongue.gif
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