Overclock.net › Forums › Cooling › Water Cooling › Faulty EK 6970 WATERBLOCK?
New Posts  All Forums:Forum Nav:

Faulty EK 6970 WATERBLOCK?

post #1 of 11
Thread Starter 
i got this block a few months ago, however when i went to use it, it leaked through the bottom, and now i have no extra thermal pads, and the block is leaking, how can i get it fixed or replaced by EK, they have no support number for the USA or anything?
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
post #2 of 11
You can open her up, and check to make sure the o-rings are sitting properly. Did you get this new or preowned?

http://ekwaterblocks.com/support/
post #3 of 11
Thread Starter 
New, but 30 days was up so no return. Will ek fix it or replace it or I'm out?
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
post #4 of 11
Is the EK sticker still attached to the side of the block?
    
CPUMotherboardGraphicsRAM
[Intel] i7 2600k | 4.8Ghz HT 24/7 [Gigabyte] P67A-UD7-B3  [AMD] Radeon HD6990  [Samsung] 16GB 30nm 1866mhz 
Hard DriveCoolingOSMonitor
[G Skill] Pheonix Pro 60G SSD - Boot | 2TB Sams... Custom EKWB | XSPC | Swiftec | Primochill | Bit... [Windows7] Professional x64 [Acheiva] Shimian ISP-I 1440p 
KeyboardPowerCaseMouse
[CoolerMaster] Storm TK MX-Brown [Corsair] HX1000 | MDPC Sleeved [Silverstone] Modified Temjin TJ07 [Razer] DeathAdder 
Mouse PadAudioOther
Steelseries QCK [Asus] Xonar DG Sennheiser HD558 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
[Intel] i7 2600k | 4.8Ghz HT 24/7 [Gigabyte] P67A-UD7-B3  [AMD] Radeon HD6990  [Samsung] 16GB 30nm 1866mhz 
Hard DriveCoolingOSMonitor
[G Skill] Pheonix Pro 60G SSD - Boot | 2TB Sams... Custom EKWB | XSPC | Swiftec | Primochill | Bit... [Windows7] Professional x64 [Acheiva] Shimian ISP-I 1440p 
KeyboardPowerCaseMouse
[CoolerMaster] Storm TK MX-Brown [Corsair] HX1000 | MDPC Sleeved [Silverstone] Modified Temjin TJ07 [Razer] DeathAdder 
Mouse PadAudioOther
Steelseries QCK [Asus] Xonar DG Sennheiser HD558 
  hide details  
Reply
post #5 of 11
Quote:
Originally Posted by ttoadd.nz View Post
Is the EK sticker still attached to the side of the block?

If its missing, could be that this did not go through or passed leak testing or someone was tampering with it.

The sticker is just for leak certification. Removing it will not void your warranty. I know this quite well as I have been dealing with EK support for the last few months.

Again, no worries to open it up. btw, which do you have (nickel, copper, acetal/pom, plexi/acrylic)???
post #6 of 11
Thread Starter 
I don't think their is a sticker. Just ek is engraved in the block. It's the most pricy one idk but the best they had. Who do I contact for replacements ? And will they probably ?
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
post #7 of 11
Thread Starter 
Nickel/ acetal one
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
post #8 of 11
You can contact EK support, I linked it in my first post. Though they will most likely ask you to open it and inspect it first.
post #9 of 11
Thread Starter 
I don't want to open it hehe not good with special tools . I'd rather they send me one and I just send it back. Do they have a usa phone number? Or only ticket support?
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
Sig Rig
(19 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5960x 4.5ghz  Asus X99 Extreme Evga 980Ti+EK Waterblock Evga 980Ti+EK Waterblock 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
MonitorKeyboardPowerCase
Acer 28Inch Gsync 1440p Logitech G510s  Corsair AX1200 + Corsair RM 750 Case Labs STH10 
Mouse
Logitech G502 
  hide details  
Reply
post #10 of 11
probably just needs to be tightened. Alot of times the bolts holding on the head plate arent tightened enough from the factory.

And I beleive its just an allen wrench you need to tighten them. No special tools.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600k p8p67 deluxe reference gtx 680 Ripjaws(blue)1866, 8-9-8-24-2t 
Hard DriveOptical DriveOSMonitor
c300, 2X WD CAVAIAR BLACK 640GB RAID 0 LG Bluray/Dvd Rewriter 7 Ult Gateway 24" lcd 1920x1200 
KeyboardPowerCaseMouse
Lycosa Corsair 750w tx Cooler Master HAF 932 black g9 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600k p8p67 deluxe reference gtx 680 Ripjaws(blue)1866, 8-9-8-24-2t 
Hard DriveOptical DriveOSMonitor
c300, 2X WD CAVAIAR BLACK 640GB RAID 0 LG Bluray/Dvd Rewriter 7 Ult Gateway 24" lcd 1920x1200 
KeyboardPowerCaseMouse
Lycosa Corsair 750w tx Cooler Master HAF 932 black g9 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
Overclock.net › Forums › Cooling › Water Cooling › Faulty EK 6970 WATERBLOCK?