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What the hell is wrong with PPCS??? - Page 2

post #11 of 27
Quote:
Originally Posted by duceanahalf View Post
since your in NZ, any chance that it was opened by customs?
The box, maybe. But not the actual items.

And if they do that they'll usually put some tape on the box to say that they've inspected it.
post #12 of 27
I have also had a problem with the packing ability of PPCS. It doesn't seem there is a problem with the product, just the packaging for the product was very bad (not from vendor). I never contacted them since the priduct worked, I just assumed it was ether a demo item, or a returned item.
post #13 of 27
Quote:
Originally Posted by Kick View Post
Well he paid FULL PRICE expecting a BNIB item. Who wouldnt be outraged.
Not saying the OP is one of these people, but it seems like many people seem to expect a full refund if they decide they don't want something after opening it.
Many of those people even expect the company to pay return shipping, sticking the company with all of the costs associated with the return.

Personally, I'd very much prefer that items I order come in all of their original sealed packaging, and for open packaged items to be offered at a discount.

In a perfect world, there would be restocking fees involved with returns of unwanted items, especially opened ones, and corresponding discounts offered for "open box" items.

I've come to the realization that the "Wallmart mentality" of a few douchbags have screwed up the system for the rest of us though, so I don't sweat it if I get non electronic parts that have been opened previously.

PC water cooling is a low volume niche market within the larger PC enthusiast niche market. There just isn't either enough profit margin or enough volume involved for these companies to operate like the larger e-tailors and retail outlets.
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post #14 of 27
It's possible it was a customs inspection, however if the box wasn't opened or stickered....

They (ppcs) did send me a reservoir in a really banged up box one time...I promptly called them and emailed them pictures to which they asked me to return (with an RMA number they provided) for an exchange without any issue.
post #15 of 27
My last order from Performance-PCS was a full XSPC waterblock for my GTX 570. The package of thermal strips were taken out of the box before being mailed to me for some reason.

I contacted XSPC and they sent me replacement tape strips but I'll probably think twice before ordering from them ever again. I'll always have Jab-Tech and Petra's Tech Shop.
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post #16 of 27
I purchased about $800 worth of gear from them last year, including 3x feser radiators, one of which had been opened and had a dent/chip about 1cm in size near the ports, i sent them an email and they requested a pic of the damage, they said they would fix the problem, a few days later i had a brand new radiator and a heap of ppc's merch like tshirt and stuff. i sent them an email asking if they wanted me to return the radiator and they said keep it. I have to say thats one of if not THE best experience that i have received from a retailer. It would have cost them near $200 for the replacement + shipping etc
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post #17 of 27
I recently bought a cathode light kit from them and choose to have then sleeve the cables, since they don't charge for it, and when I received it the power inverter and all the paperwork was missing from the original package. I sent them an email with a picture of the packing slip and what I received. Two days later the inverter with all the cables, even though I didn't need the cables, showed up on my doorstep. That's my only bad experience with them.
With sidewinder, I ordered a crystal plug with led holder and they sent me a crystal plug without the holder. I just drill a small hole about halfway into it a glued the led in and it worked fine
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post #18 of 27
ppcs sucks
only reason i order from them is that at times they have all the krap that i want

i find that i usually have to open paypal cases with them if trying to talk to them doesn't work that well

and i hate the fact that they dont have an option to NOT have krap sleeved
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post #19 of 27
I've never had a problem with them. Who cares if it's opened. It's a plug not a 990x CPU or something.
post #20 of 27
All the gear I ordered from them has been perfect.

If it works and isn't cosmetically damaged in any way either, move on with your life and enjoy your WC.
    
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