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BW ultimate brand new from newegg, LED light defect??? - Page 2

post #11 of 19
Thread Starter 
well, im 24+ hours into having the keyboard now and the key backlight is just getting worse and worse.

I am going to RMA through newegg as you guys have suggested.

Heres what my razer support ticket returned as:
"the only thing I can have you do is setup an exchange with us or with NewEgg.
It appears to me that maybe the LED under the END key is defective

We are sorry it sounds like your product may be in need of an exchange. If you purchased your unit outside the USA or Canada, your reseller can assist you with any exchange. If you purchased the unit within the USA or Canada and are unable to get an exchange with your reseller, please supply us with the following information and we will further assist you with your exchange. Additional Instructions will be provided via email once your information is received and verified."

This keyboard is pretty awesome and i dont want to get a new one i think. I am just very dissapointed with the reliability and quality of the razor brand.

I bought this keyboard and a Razer SCARAB gaming mousepad for my new logitech G500 mouse, and these are the first two razer products I have ever owned. I Never wanted to buy a razer mouse because they all seemed so juvenile and cheap looking.

I had a logitech illuminated keyboard before getting this blackwidow ultimate, and the logitech never had any problems of any kind sorry to say for razer's sake.

All in all, I do think i will be keeping this keyboard, as long as the RMA through newegg gives me a brand new blackwidow ultimate that is completely free of any problems.

If I get another faulty product, bye bye Razer for good.

By the way....the Razer SCARAB gaming mouse that I got with this keyboard on the same order is AWESOME. I got a steelseries QCK mass for the heck of it also with this order and the razer scarab totally blows away the QCK when used with this logitech g500 lazer mouse.

I do feel a bit nervous about RMAing this board...what if the new board has even worse problems? Sure the end key flickering is insanely annoying especially for a 130 dollar board, but what if I get something even worse >.<
post #12 of 19
Thread Starter 
UPDATE:

Yep looks like the led still defective.

I spoke to someone on the phone at newegg concerning RMA, and thank god they have an "ADVANCED RMA" program where they take your credit card over the phone and send u the replacement first, before you send them the defective item.

I dont understand newegg...theyre supposed to be such a great company so how come their standard return policy is one of the worst ive ever seen?

They sent ME a defective product that i paid full price for AND shipping.

They want me to now send back this item to california from new jersey, approx 4-5 days of shipping, then they will send me the replacement item in 3 MORE business days.

Are they for real? I live in NJ and the keyboard shipped to me from the NJ warehouse, yet I have to send back rma items to california? Its like they are just wasting my time to deplete my 30 day return ability.
post #13 of 19
Thread Starter 
Ah...and I took your suggestions about looking at some other premium keyboards in this price range and I would have LOVED to get a DECK LEGEND...

I called up their number today and the lady there told me that they are totally sold out of all the keyboards except for the 82, and that they wont have them again until july 3rd.

I wish I could hold out that long to have a deck, too bad for now ill have to settle for the one I have at the moment.

I pray hardcore that the replacement newegg sends me does not have some other defect.



What do you guys think about DAS keyboards?

Is the DAS keyboard that much better than the blackwidow ultimate to warrant losing the backlighting and macros and usb/headphone + mic connections?
post #14 of 19
Almost everything is better than the Razer keyboards and I would highly recommend Das, even a Filco is very close to your price range, also for the Desk http://www.deckkeyboards.com/ that's a guy who deals for Deck state side and he is supposed to be getting a couple of models in stock around the start of June, if you wanted black switches some of those are even in stock.
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post #15 of 19
Thread Starter 
Quote:
Originally Posted by Scrappy View Post
Almost everything is better than the Razer keyboards and I would highly recommend Das, even a Filco is very close to your price range, also for the Desk http://www.deckkeyboards.com/ that's a guy who deals for Deck state side and he is supposed to be getting a couple of models in stock around the start of June, if you wanted black switches some of those are even in stock.
see thats just the thing, I cant wait around till that time.

I would love to get a DECK ultimate, but they wont have the tactile ones i want till july, i called in specifically asking, using the number on their website.

So now...

It only comes down to do I either replace this BW ultimate or give up the backlighting macros and other features for the higher quality of the das keyboard?

I do a fair mix of typing and gaming, but mostly gaming.
post #16 of 19
Quote:
Originally Posted by Spitfire6000 View Post
see thats just the thing, I cant wait around till that time.

I would love to get a DECK ultimate, but they wont have the tactile ones i want till july, i called in specifically asking, using the number on their website.

So now...

It only comes down to do I either replace this BW ultimate or give up the backlighting macros and other features for the higher quality of the das keyboard?

I do a fair mix of typing and gaming, but mostly gaming.

i actually didnt like my deck at all.

one side of the spacebar was stiff and the other was like mushy?
the plastic housing was really cheap feeling and ugly.
back light comes threw sides of the keys where they were put together.
i had to turn the led brightness up real high just to get a even led light output.


i would look at filco, das, ducky, leopold.

if you need a armrest look at this,
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post #17 of 19
I recommend RMAing that one and waiting for Mionix reviews to come out.

Certainly looks better than the Xarmor or Deck.
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post #18 of 19
Quote:
Originally Posted by ripster View Post
I recommend RMAing that one and waiting for Mionix reviews to come out.

Certainly looks better than the Xarmor or Deck.
Indeed but they're already pushing that "gamer" envelope pretty hard, I see crazy markups and mid to low quality in the future.
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post #19 of 19
It's a good thing backlit keyboards are made to be played in the dark.

They are ALL so ugly.

Except the Mionix.
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