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Warranty with GPUs, cautions to consider?

post #1 of 17
Thread Starter 
I will be looking to purchase a very expensive GPU soon, something I never thought I would do since throwing half a grand on a single unit seemed illogical to me.

However, times have changed and money isn't too much a factor anymore, but there still lingers the chance of DOA units.

I am thinking of purchasing a BNIB GPU from respectable retailers so I can avail of the warranty. However, I have never dealt with warranties of any scale.

What do I need to prepare for a warranty so that I may avail of it in the future?

Which companies are known to be asshats in terms of RMA and their service?

What other things should I consider and ultimately save (invoice, other things) when warranties are a concern?

Also, if I buy from eBay or second hand, does that automatically Void the warranty?
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post #2 of 17
Quote:
Originally Posted by Recipe7 View Post
I will be looking to purchase a very expensive GPU soon, something I never thought I would do since throwing half a grand on a single unit seemed illogical to me.

However, times have changed and money isn't too much a factor anymore, but there still lingers the chance of DOA units.

I am thinking of purchasing a BNIB GPU from respectable retailers so I can avail of the warranty. However, I have never dealt with warranties of any scale.

What do I need to prepare for a warranty so that I may avail of it in the future?

Which companies are known to be asshats in terms of RMA and their service?

What other things should I consider and ultimately save (invoice, other things) when warranties are a concern?

Also, if I buy from eBay or second hand, does that automatically Void the warranty?
EVGA are meant to be very good for their warranty.

Ebay should void it I think, warranty is usually only for the first owner.<< could be wrong here.

Keep the receipt and be able to return the card to its stock condition and you should be okay.

No experience with asshat companies and my warranties are both voided anyway so I can't help there

If it's DOA, then you usually return it to the retailer as it'll only be a few days old and with any good retailer that isn't a problem
Edited by Mike-IRL - 5/30/11 at 4:10am
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post #3 of 17
keep the receipt

i have found that here in the UK gigaybte are really good
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post #4 of 17
Sapphire apparently have good warranty services also, id rather not have to find out in the first place though.
post #5 of 17
Forgive me if i'm wrong, but I am lead to believe overclocking voids any warranty?
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post #6 of 17
Quote:
Originally Posted by daveyjones View Post
Forgive me if i'm wrong, but I am lead to believe overclocking voids any warranty?
Generally yes, but you forget.

When a card needs RMA, its never been overclocked of course
post #7 of 17
Quote:
Originally Posted by daveyjones View Post
Forgive me if i'm wrong, but I am lead to believe overclocking voids any warranty?
Depends, some manufacturers don't mind it, others don't want you to. Best option when you RMA it is just play stupid.

@ Recipe7

Second hand usually wont have a warranty, or you may have to rely on the original owner to RMA it for you. That might work though OCN but I wouldn't trust someone on ebay to do it. You're better off going for a new card if you want proper warranty support.

Most companies are good, XFX is the only one that a lot of people have been trying to avoid.
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post #8 of 17
Quote:
Originally Posted by Fusion Racing View Post
Depends, some manufacturers don't mind it, others don't want you to. Best option when you RMA it is just play stupid.

Overclocked? I don't even know what that is, I mean, I own a stopwatch, I didn't know you could have too many clocks?
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post #9 of 17
There are a few manufactures that go by the card manufacture date and not owners.Gigabyte,Asus and MSI are 3 that come to mind.Pretty much if cash is not a concern the buy a new one and keep all paper work,box, accessories etc.I have rma'ed with MSI,XFX and Gigabyte before and little to no problems.I know of the problems some have had with XFX but I have had no problems.I still have 5 gpu's registered for lifetime warranty with them.
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post #10 of 17
Thread Starter 
Thanks for the replies everyone, definitely learned a lot.

In terms of the 'lifetime warranty', is it truly that? If 10 years down the line and my EVGA card is inoperable, they will simply send me a new unit or one just like it (in terms of GPU power)?
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