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First order at Amazon Wireless, and this happened...

post #1 of 10
Thread Starter 
So I placed my order and the status said "Pending Carrier Approval." I thought well ok, I'll give it a day and see what happens. Next day it said "Approved," and it was about to be shipped. Today I get an email telling me the phone got shipped, but a few minutes later the status got changed to "Carrier Contact Required." Then I was presented with the following message:

Quote:
Unfortunately, we were unable to complete the upgrade activation process for your phone cleanly due to a technical error. When you receive your phone, please contact AT&T customer service at (866)-246-4852. Please explain that you need help completing the upgrade activation for a phone you recently purchased from AmazonWireless. We sincerely apologize for any inconvenience this may have caused.
In the email I received, I was told that "AT&T stated that options on [my] existing family plan account are in conflict with [the options I selected during checkout]"

I upgraded from this (after my 2 year contract expired):
Non-smartphone
Unlimited data
Unlimited text

To this:
Smartphone
200MB data
Unlimited text

I have no active family-universal plans.

Any idea what could have happened?
post #2 of 10
I suppose it might have been confused by the matching "Unlimited text". You'll probably be able to find out when you call.
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It's a computer!
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250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
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post #3 of 10
Thread Starter 
I probably will find out, but I don't know what AT&T could possibly be confused about. I didn't choose any plan incorrectly did I? Or maybe since I have unlimited data right now they want me to be grandfathered into an unlimited smartphone plan?
post #4 of 10
Quote:
Originally Posted by kiwiasian View Post
I probably will find out, but I don't know what AT&T could possibly be confused about. I didn't choose any plan incorrectly did I? Or maybe since I have unlimited data right now they want me to be grandfathered into an unlimited smartphone plan?
Well, it was automated.
It's a computer!
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #5 of 10
Thread Starter 
Hm.
post #6 of 10
Quote:
Originally Posted by kiwiasian View Post
Hm.
Or maybe it needed to connect to some server that was down in order to complete the process.
It's a computer!
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #7 of 10
I suspect talking to us about it will be pointless, since most likely none of us work for AT&T and can fix the problem, whatever it is.
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post #8 of 10
Thread Starter 
True but I figured someone on here would have some kind of idea.
post #9 of 10
Quote:
Originally Posted by kiwiasian View Post
True but I figured someone on here would have some kind of idea.
It's ATT, they are gonna jack you for a dataplan. This is what ATT does. There is no such thing as a non-smartphone data plan anymore. You'll see when you talk with them, and pull your hair out too.
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post #10 of 10
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
It's ATT, they are gonna jack you for a dataplan. This is what ATT does. There is no such thing as a non-smartphone data plan anymore. You'll see when you talk with them, and pull your hair out too.
Really?
Man that sucks.

I still have my non-smartphone right now and I still have unlimited data.

*3282#
Quote:
Next Bill Cycle: 6/26/2011
Data (MB): 165.9 of Unlimited
Messaging: 514 of Unlimited
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