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Telus Overcharging On iPhone Data Usage - Page 2

post #11 of 18
Quote:
Originally Posted by Slappa;13692350 
They claimed we reset the phone. My mom has never done that guaranteed.

Also we said "you must have a boss" and hes like yeah but they don't take customer calls wth.gif

the company i was dealing with wasnt being helpful so i filed a claim with the better business bureau, got a response the next day. just a thought?

http://www.bbb.org/canada/
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post #12 of 18
Everyone has a superior. If they don't transfer you, call back and find someone who will, and turn in the fool who didn't.
 
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post #13 of 18
Thread Starter 
Quote:
Originally Posted by Blindsay View Post
the company i was dealing with wasnt being helpful so i filed a claim with the better business bureau, got a response the next day. just a thought?

http://www.bbb.org/canada/
This will be the action we take if they don't cooperate when we call them back tomorrow.

Quote:
Originally Posted by u3b3rg33k View Post
Everyone has a superior. If they don't transfer you, call back and find someone who will, and turn in the fool who didn't.
True. We got his name too
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post #14 of 18
Quote:
Originally Posted by Xristo View Post
Refuse to pay the bill , if you didnt DL 8gb of data theres no reason for your to pay . Tell them u want to take it to court and they will probably **** themselves and give you a refund .

If you know 100% , fight it .
Nah.
I worked for Bell, and we had the same issues. No one you'll talk to will be able to tell whether the charges are legitimate or not. You can try to threaten with a lawsuit, but you'll be talking to a call center representative who makes $9/hour. They don't give a flying ****.
No one you can talk to will care. Supervisors or otherwise. Refunding the money is something these people can lose their jobs over because there is no way for them to prove whether or not the system is properly metering your usage.

The only way you'll get anywhere, is by actually filing the lawsuit and hoping for a settlement or a win in court; and you know as well as I do, and as well as Telus/Bell does, that it's a waste of your time and money.

It sucks, but that's how it is.
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post #15 of 18
Plus the name you got was probably BS, it happened to me with bell but since I have acces to the full employee directory I called his BS.

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post #16 of 18
Thread Starter 
Well, great news.

We had a different guy on the line yesterday. He saw my moms history with only around 100 MB on previous bills. The 8GB was all used on one day supposedly.

After my mom told them she had been a customer for 16 years, they went ahead and refunded her money right away.

The person you talk to makes a huge difference.
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post #17 of 18
Good to hear

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post #18 of 18
Quote:
Originally Posted by Slappa View Post
Well, great news.

We had a different guy on the line yesterday. He saw my moms history with only around 100 MB on previous bills. The 8GB was all used on one day supposedly.

After my mom told them she had been a customer for 16 years, they went ahead and refunded her money right away.

The person you talk to makes a huge difference.
Thats great i hope you got the name of the guy that was a jerk and report him and give them a little note that if you get that kinda service again you will be taking your money elsewhere. If you can file a complaint on the service rep get his rude but fired.
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