this might help some people
17:22:30 : You are number (2) in queue.
17:22:50 : A Customer Service Representative will be with you as soon as one becomes available.
17:23:20 : Thank you for your patience.
17:25:30 : We sincerely apologize for the long wait times today.
17:27:20 : Thank you for your patience.
17:28:45 : You are next in queue...
17:29:00 : Sonia has joined this session!
17:29:00 : Connected with Sonia. Your reference number for this chat session is 2414641.
17:29:00 : Hello my name is Sonia. How may I help you today?
17:29:33 : Chris Lee: how are you today Sonia. I just had a slight issue
17:30:11 : Chris Lee: I received a promo code "20FORFB" through my facebook today on you all site. However it doesn't appear to be working when I check out. I believe it is 20 dollars off an order of 100 dollars.
17:31:15 : Sonia: I would be glad to assist you with this. May I have your order number? I am not able to see it under the pre-chat session area.
17:32:31 : Chris Lee: the problem is that it wouldn't accept the code 20FORFB when I tried to checkout so I did not process it because it was not working
17:33:17 : Chris Lee: Would it be possible to get a 20 dollar credit onto my account on my next order on account of being a valuable customer to Newegg who has spent thousands of dollar at the site over the years?
17:34:25 : Sonia: Thank you for holding. After checking, I noticed that this promo code has been force closed since the funds are used up. However, we are willing to offer you a $20 discount off your order over $100 with us. Can you please provide me with your login email address/
17:34:51 : Chris Lee: sure, my email address is .........
17:36:35 : Sonia: Thanks. I have left a note about this under your account in our internal system. To take advantage of this offer, whenever you place a new order, simply email me with your new order number after the new order is shipped and invoiced. I will issue the credit as promised for you. My email address is Sonia.Z.Zhan@newegg.com.Edited by dlee7283 - 5/31/11 at 3:38pm