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ASUS warranty - They bent my motherboard and sent it back to me - Page 2

post #11 of 35
Thread Starter 
Here is a before photo... I took multiple photos preparing for something like this to happen. I even sent them copies along with my motherboard so they'll be more careful -_-''
    
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post #12 of 35
Most of the motherboard companies I have dealt with have very slow and time consuming RMA services... MSI Sent me back the same motherboard with the same USB problem.. That is crazy bent.. Sorry, but I guess you will just have to RE RMA it with your pictures. Just make sure you keep the originals as proof.
post #13 of 35
Thread Starter 
Any advice on how I should RMA it again and make sure they send me the same crap? I mean, I sent in dated photos and RMA # when I first sent it in, hoping they won't screw me over. What can I do different this time?
Edited by listen to remix - 5/31/11 at 9:05pm
    
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post #14 of 35
Subbed to watch epic customer service. I have an Asus board, so I'm intrested to know how bouts the old customer service goes.
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post #15 of 35
WOW! I'll take it for granted you've talked with them by phone, and not just email. I'd be asking them to cross ship one ASAP as it's obviously there fault with no shipping charge. I've had good luck by phone myself on the one mobo I've RMA'd. It might take a couple calls but it can be done. Seems like an open and shut case to me.
 
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post #16 of 35
Welcome to the ASUS warranty service smile.gif
They may send you another one ,but refurbished ,never imagine you will get a new replacement smile.gif
If you want your problems to be solved quick make "noise".
   
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post #17 of 35
Omg that is messed up thankfully all my parts are in store replacements
 
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post #18 of 35
Sounds like the shipping company bent it, not asus.

Let asus know, they'll verbally abuse the shipping company and send you a replacement.
post #19 of 35
ooo will this turn into another gigabyte thing
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post #20 of 35
Quote:
Originally Posted by Boyboyd;13710187 
Sounds like the shipping company bent it, not asus.

Let asus know, they'll verbally abuse the shipping company and send you a replacement.

Maybe the shipping company received the board in a plastic bag from ASUS smile.gif
Can you protect such a package ?!
Quote:
Originally Posted by godofdeath;13710219 
ooo will this turn into another gigabyte thing

Why would it ?! It is about ASUS RMA.
   
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