Originally Posted by ironman86
im working as tech support at one of the retail shop in malaysia,i supposedly say even worse of the product service then yours (mostly Xfx,Gigabyte or even Asus).
practically, most items of any brand,customer will handle faulty product to us,then we will sent to local supplier or service center.after that, the problem we need take care about our customer:
1)check either the product is "all component & chips in good condition,even scratches,before deliver to our supplier.if not doing so,when the rma reject with losing chips(exp:vga card from xfx),supplier blame us mostly(void warranty),and customer angry of long period of rma process, and blame us broken their product.
2)most supplier or service center's technician is "doing half work",or none...true the fact not all with experience to testing the product(lazy).the result is same problem product occur when back from rma.so as retailer here need to give a professional problem statement to them like "intermittent problem"or specific code diagnostic to them for checking it rightly.
3)some supplier need to always to phone them regarding rma item we send there,keep monitoring,if not...the product will long pending,customers will complain us taking long time rma process.i mean if u dont kick their asses....they just lazy.
I know that if it was one of my friends that received the bent motherboard, then they would've given up already. ASUS would've gotten away with bending a motherboard and not properly servicing a customer.
I guess too many people let these guys slide for poor service. As a whole, we should always complain until our problems are solved. Maybe then, these companies would treat their customers right straight from the beginning.