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ASUS warranty - They bent my motherboard and sent it back to me - Page 4

post #31 of 35
Quote:
Originally Posted by listen to remix View Post
I took over 10 photos of the motherboard. I even sent them 2 photos(full front and full back with the date and RMA #) with the motherboard for RMA.


Update: They just called saying the motherboard was damaged during shipping. So now they are going to send a replacement board and put a hold on my credit card until I send back the bent one with a prepaid label.

I am waiting for their E-mail for forms to fill out.

Hopefully, the next motherboard will work.
Seems like they are doing an advance RMA now (much better than standard) I have faith everything will work out.
    
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post #32 of 35
Haha my R3E has been down for weeks. My original died on me. So I had one cross-shipped to me. It was DOA. I called ASUS and they told me it was tested before it left and that it must be something of mine. I angrily had Intel overnight cross-ship another 930 and plugged in another PSU from another rig and swapped out the ram and GPU from that same rig for the same result.

ASUS then refused to ship me a third board until they could repair one of the others. That was 2 weeks ago. I'm so aggravated...
    
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post #33 of 35
Thread Starter 
Quote:
Originally Posted by Somenamehere View Post
Seems like they are doing an advance RMA now (much better than standard) I have faith everything will work out.

Hopefully...I'm alittle worried because the advanced RMA form I had to fill out said the motherboard that I have to return should not have physical damage -_-' If they charge my credit card for this, then I will not be a happy camper.
    
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post #34 of 35
closed
Edited by ironman86 - 3/21/12 at 10:43am
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post #35 of 35
Thread Starter 
Quote:
Originally Posted by ironman86 View Post
im working as tech support at one of the retail shop in malaysia,i supposedly say even worse of the product service then yours (mostly Xfx,Gigabyte or even Asus).

practically, most items of any brand,customer will handle faulty product to us,then we will sent to local supplier or service center.after that, the problem we need take care about our customer:

1)check either the product is "all component & chips in good condition,even scratches,before deliver to our supplier.if not doing so,when the rma reject with losing chips(exp:vga card from xfx),supplier blame us mostly(void warranty),and customer angry of long period of rma process, and blame us broken their product.

2)most supplier or service center's technician is "doing half work",or none...true the fact not all with experience to testing the product(lazy).the result is same problem product occur when back from rma.so as retailer here need to give a professional problem statement to them like "intermittent problem"or specific code diagnostic to them for checking it rightly.

3)some supplier need to always to phone them regarding rma item we send there,keep monitoring,if not...the product will long pending,customers will complain us taking long time rma process.i mean if u dont kick their asses....they just lazy.
I know that if it was one of my friends that received the bent motherboard, then they would've given up already. ASUS would've gotten away with bending a motherboard and not properly servicing a customer.

I guess too many people let these guys slide for poor service. As a whole, we should always complain until our problems are solved. Maybe then, these companies would treat their customers right straight from the beginning.
    
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