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BT CSA's are pissing me off

post #1 of 2
Thread Starter 
Ok.

So, my connection is doing it's usual. I start a file download, which gets 5-10MB in, and then the speed dies completely. If I retry the file(s) they either become corrupt or make me rewait, which is really annoying. Youtube videos stream extremely fast, then stop dead near the middle and literally refuse to load any more.

To counter this, I have an Orange 3G dongle with 500MB of bandwidth on it. This dongle downloads the same files perfectly, quickly and without problem. Same webpage, instantly, without problem.

However, I shouldn't have to use the dongle when I pay £30pm for an unmetered BT Broadband connection (of which we only get 2Mbps, max, in the middle of the night).

So, I called BT and got put through to some Indian guy who asked me to speak slowly so he could understand me. I could feel my cheeks filling with pure rage at this point. He talks some BS about the lights on the router when I interrupted and said the lights are fine, we're connected, there's just a problem with BT's lines somewhere between me and the outside world. I had to explain the problem 3 times to this guy, who each time read off some script about the homehub. I said I'm not using a homehub, because they suck and BT didn't give us a Wireless one. I'm using a ZoomADSL x6 modem router which works perfectly. The problem has only just started to occur.

So, he asks me to free up the line, turn off the router while he does a check and will ring me back. He calls back, suggests I use the "main BT wall point" with the homehub, use a download manager and try BT's self help software. Which is more utter BS.



Last year when this problem occurred I had to call them three times, escalating each time because each Indian CSA spoke to me like some idiot who didn't know their arse from their elbow. I finally got through to some supervisor and showed off a little of my CCNA knowledge to prove that I'm not average joe and turning off my router isn't going to make me shut up. Finally, we got an engineer appointment who came and said there wasn't much he could do. He fitted a new wallpoint, as the original was damaged, which seemed to sort out the problem, until now.

Also, I know the router is fine because it handles files and sharing across the network perfectly, and, because the same issue occurs with the BT homehub POS.



What can I tell BT to make them understand that there is a horrible fault with my line? How do I get to speak to someone who is English?
    
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post #2 of 2
Try make you're phone crackly and report a voice fault

they will sort you're line out a.s.a.p

well thats what i used to do when there was a line fault as reporting as a broadband fault is just gash.
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