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ASUS RMA bullcrap

post #1 of 3
Thread Starter 
So the mobo in my sigrig went bad. I call ASUS support to set up an RMA seeing as its less than a year old. Customer support asks me for the serial number, and I give it to them. They tell me its not the correct number. I give them every single number on the board and they are all the wrong number. I'm like ***. I have spoke to three different techs and all of them have no idea why my serial number is not listed. One of the techs said that he would send this information to corporate and I should hear from them in 24 hours, its been 48 and I have heard nothing. They tell me that they cannot do anything until they get a serial number. This will probably be my last ASUS board if they cant get this straightened out. Has anyone else had this problem with ASUS?
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My Poor Wallet
(15 items)
 
 
Home Server
(10 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7 4790k GIGABYTE GA-Z97X-Gaming 7 EVGA GTX 970 SC G Skill Sniper 16gb 1866 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow 120gb M.2 WD RE2 400 gig 10k RPM HP dvd1260 Noctua NH-D14 
OSMonitorKeyboardPower
Windows 10 Pro 3X AOC I2269VW Razer Blackwidow EVGA 850w 
CaseMouse
Fractal Design R4 Window Razer DeathAdder 3.5G 
CPUMotherboardGraphicsRAM
Intel Core i7 4770HQ Apple Logicboard Intel Iris Pro 16 GB DDR3 1600MHz 
Hard DriveOSMonitorMouse
256GB SSD OS X 10.11.3 15.4"  Trackpad 
CPUCPUMotherboardGraphics
Intel Xeon L5640 Intel Xeon L5640 SuperMicro X8DTL Integrated  
RAMHard DriveCoolingOS
24GB ECC DDR3 480GB SanDisk Extreme SSD Dynatron 1366 Cooler ESXi 
PowerCase
Corsair TX650 V2 Rosewill RSV-4000 
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post #2 of 3
While it is ridiculous and extremely rare it does happen. I really hope they get it straightened out for you, at least they are trying to fix the issue. I have had companies say that they couldn't do anything when I was in the same situation as you
post #3 of 3
Thread Starter 
The first two techs didn't know anything, but this last tech is actually being proactive. I have to take a picture of the serial number and send it to them. Hopefully this will get resolved.

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My Poor Wallet
(15 items)
 
 
Home Server
(10 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7 4790k GIGABYTE GA-Z97X-Gaming 7 EVGA GTX 970 SC G Skill Sniper 16gb 1866 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow 120gb M.2 WD RE2 400 gig 10k RPM HP dvd1260 Noctua NH-D14 
OSMonitorKeyboardPower
Windows 10 Pro 3X AOC I2269VW Razer Blackwidow EVGA 850w 
CaseMouse
Fractal Design R4 Window Razer DeathAdder 3.5G 
CPUMotherboardGraphicsRAM
Intel Core i7 4770HQ Apple Logicboard Intel Iris Pro 16 GB DDR3 1600MHz 
Hard DriveOSMonitorMouse
256GB SSD OS X 10.11.3 15.4"  Trackpad 
CPUCPUMotherboardGraphics
Intel Xeon L5640 Intel Xeon L5640 SuperMicro X8DTL Integrated  
RAMHard DriveCoolingOS
24GB ECC DDR3 480GB SanDisk Extreme SSD Dynatron 1366 Cooler ESXi 
PowerCase
Corsair TX650 V2 Rosewill RSV-4000 
  hide details  
Reply
My Poor Wallet
(15 items)
 
 
Home Server
(10 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7 4790k GIGABYTE GA-Z97X-Gaming 7 EVGA GTX 970 SC G Skill Sniper 16gb 1866 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow 120gb M.2 WD RE2 400 gig 10k RPM HP dvd1260 Noctua NH-D14 
OSMonitorKeyboardPower
Windows 10 Pro 3X AOC I2269VW Razer Blackwidow EVGA 850w 
CaseMouse
Fractal Design R4 Window Razer DeathAdder 3.5G 
CPUMotherboardGraphicsRAM
Intel Core i7 4770HQ Apple Logicboard Intel Iris Pro 16 GB DDR3 1600MHz 
Hard DriveOSMonitorMouse
256GB SSD OS X 10.11.3 15.4"  Trackpad 
CPUCPUMotherboardGraphics
Intel Xeon L5640 Intel Xeon L5640 SuperMicro X8DTL Integrated  
RAMHard DriveCoolingOS
24GB ECC DDR3 480GB SanDisk Extreme SSD Dynatron 1366 Cooler ESXi 
PowerCase
Corsair TX650 V2 Rosewill RSV-4000 
  hide details  
Reply
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