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Internet Keeps going out

post #1 of 2
Thread Starter 
I have a RCA cable modem connected directly to my computer via ethernet, Every 15-60 min my internet will cut off. The modem will stop its normal light blinking and will flash three lights simultaneously, it seems to be random when this happens and sometimes its out for a few min, and sometimes for 30 min +

I've contacted my ISP and when my modem is connected they tested it and I have full connectivity and they see no problem, the only option they have is to send a tech over, but I have no money for that right now, nor for a new modem. What could be causing this? Its completely random from what I see, I've reformatted, power cycled the modem countless times, reset the modem, yet randomly the internet will go out.

Please help me, I will try to answer any questions.
post #2 of 2
Quote:
Originally Posted by MrThc View Post
I have a RCA cable modem connected directly to my computer via ethernet, Every 15-60 min my internet will cut off. The modem will stop its normal light blinking and will flash three lights simultaneously, it seems to be random when this happens and sometimes its out for a few min, and sometimes for 30 min +

I've contacted my ISP and when my modem is connected they tested it and I have full connectivity and they see no problem, the only option they have is to send a tech over, but I have no money for that right now, nor for a new modem. What could be causing this? Its completely random from what I see, I've reformatted, power cycled the modem countless times, reset the modem, yet randomly the internet will go out.

Please help me, I will try to answer any questions.
Thats what my ISP told me after I kept getting drop outs all the time. You have full connectivity they said... Then after the 10th phone call, it appeared my service was going to another address!

Can you beg / borrow another modem, just to be sure?

I'd keep bugging the ISP and go through the connection details with fine tooth comb with them

Just my 2c
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