Overclock.net › Forums › Intel › Intel Motherboards › Gigabyte P67/Z68 boot cycling problem
New Posts  All Forums:Forum Nav:

Gigabyte P67/Z68 boot cycling problem - Page 64

post #631 of 810
Mine is a 1.0, they don't do 1.3's in the uk apparently
post #632 of 810
Let's just say the last exchange with Gigabyte was less than satisfactory. I have concluded that their Tech Support works as follows:

1. We will not read what you write. We will reply with boilerplate.
2. There is no problem with our board. You have a problem.
3. We have never heard about a boot loop problem.
4. You customers are a pain in the < butt >.

My new Asus board came up on the first try and it is running very well, thank you.

Perhaps some day Gigabyte will reply to my latest note. I am not holding my breath.
post #633 of 810
Cold boot issue this morning, 4DAYS LATER from the previous one!!. Just don't understand it

These are my settings, happens at default too!. Sometimes within a day it cold boot's, sometimes as above 4days later. Getting annoying now
Quote:
I5 2500K 4.7GHZ

BIOS VERSION - F7C

\MB - ( M.I.T )/
\Advanced Frequency Settings/

CPU CLOCK - 33X
BCLK - ( DISABLED ) left at default 100mhz
EXTREME MEMORY PROFILE XMP - ( PROFILE 1 )
SYSTEM MEMORY MULTI - ( AUTO )

\Advanced Cpu Core Features/

CPU CLOCK RATIO [33X]
PWN FREQUENCY CONTROL [ AUTO ]
INTERNAL CPU OVER CURRENT PROTECTION [ AUTO ]
INTERNAL CPU PLL OVERVOLT [ENABLED ]
RATIO CHANGES IN OS [ DISABLED ]
INTEL BOOST TECH [ ENABLED ]
RATIO 1 - 4 [ 47 ]
TURBO POWER LIMIT [ 300 ]
CORE CURRENT [ 300 ]
CPU CORES ENABLED [ ALL ]
CPU ENHANCED HALT C1E [ AUTO ]
C3/C6 STATE SUPPORT [ AUTO ]
CPU THERMAL MONITOR [ DISABLED ]
BI-DIRECTIONAL PROCHOT [ AUTO ]

\Advanced Memory/

EXTREME MEMORY PROFILE X.M.P [ PROFILE 1 ]
SYSTEM MEMORY MULTI SPD [ AUTO ]
PERFORMANCE ENHANCE [ STANDARD ]
DRAM TIMING SELECT SPD [ AUTO ]
CHANNEL A - B [ AUTO ]

\Advanced Voltage Settings/
MULTI-STEPS LOAD-LINE [ LEVEL 6 ]
CPU VCORE [ 1.3350V ]
QPI/VTT VOLTAGE 1.050V [ 1.20v ]
SYSTEM AGENT VOLTAGE 0.920V [ AUTO ]
DYNAMIC VCORE [ AUTO ]
GRAPHICS DVID [ AUTO ]
CPU PLL VOLTAGE 1.800V [ 1.800V ]
DRAM VOLTAGE 1.500V [ 1.625v ]
DRAM VREF 0.750V [ AUTO ]
DRAM TERMINATION 0.750V [ AUTO ]
CH-A/B ATA VREF 0.750V [ AUTO ]
CH-A/B ADDRESS VREF [ AUTO ]

\Advanced Bios Settings/

QUICK BOOT - [ DISABLED ]
BOOT LOGO - [ DISABLED ]

\Misc Settings/

ISOCHRONOUS SUPPORT [ ENABLED ]
VIRTUALIZATION TECH [ ENABLED ]

\Power Management/

HPET SUPPORT [ ENABLED ]
HPET MODE [ 64BIT ] - 64bit windows versions

\Pc Health/

CPU SMART FAN CONTROL [ DISABLED ]

Edited by Neil79 - 1/16/12 at 12:36am
post #634 of 810
if you take your memory off XMp does it do it again?
X99 Main Rig
(10 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5960X Extreme Edition @ 4.5GHz Always Changing VisonTek R9 290 G.Skill Ripjaws 4 16GB (4x4GB) DDR4 @ 3200MHz 
Hard DriveHard DriveHard DriveCooling
Samsung 128GB M.2 PCI-E 4x SSD Apotop 256GB SSD 1.82TB NAS Noctua NH-D15 with both fans 
OSPower
Win7 Pro Enermax 1000W 
  hide details  
Reply
X99 Main Rig
(10 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5960X Extreme Edition @ 4.5GHz Always Changing VisonTek R9 290 G.Skill Ripjaws 4 16GB (4x4GB) DDR4 @ 3200MHz 
Hard DriveHard DriveHard DriveCooling
Samsung 128GB M.2 PCI-E 4x SSD Apotop 256GB SSD 1.82TB NAS Noctua NH-D15 with both fans 
OSPower
Win7 Pro Enermax 1000W 
  hide details  
Reply
post #635 of 810
Quote:
Originally Posted by Sin0822 View Post

if you take your memory off XMp does it do it again?

see here(last post)
http://forum.giga-byte.co.uk/index.php/topic,7895.30.html

Way ahead of you thumb.gifthumb.gif, currently in testing
post #636 of 810
Gigabyte finally replied.

We do not have any known issue on this board, there is an possibility you may have an bad unit. In that case you may either send in the board for warranty service off the below website or contact your vendor directly for assistant if it was purchased within 30 days.

http://rma.gigabyte.us

I don't think they understand how to deal with their customers. I don't think they caught on to the fact that I have nothing to RMA. I bought an Asus board and returned the Gigabyte board to my retailer.
post #637 of 810
Give up on them Backup Bob they are utterly useless, wont buy a gigabyte board again...

How can I prove they are useless easy by the fact they are released 3 beta bios's to fix the Cold Boot issue yet there they claim there are no known issues. They should get their f'ing act together and visit this thread or two thumb.gif
post #638 of 810
That link appears valid but it keeps timing out. Maybe the MoBo in their server has gone into a boot loop. < g >

Edited by Backup Bob - 1/16/12 at 7:30pm
post #639 of 810
Quote:
Originally Posted by Neil79 View Post

Give up on them Backup Bob they are utterly useless, wont buy a gigabyte board again...
How can I prove they are useless easy by the fact they are released 3 beta bios's to fix the Cold Boot issue yet there they claim there are no known issues. They should get their f'ing act together and visit this thread or two thumb.gif

I did, thanks. My new Asus board works great. I had it up and running and had the hard drive mostly populated before Gigabyte ever got back to me. Their services is terrible.

My son had a problem with a new laptop. He is patient and tactful dealing with this type of thing. At one point a technician was consulting with someone and then getting back to him repeatedly, so he asked to speak to that other person. The tech hung up on him. He found the company's US number and called them to let them know what happened. It was not long before a 3rd level support tech was on line. She saw to it that the laptop was running and she followed up on it for several weeks just to be sure. I suspect a certain technician may have had a hard time sitting down for a few days.

Gigabyte has a US office. It appears to be a moderately large facility, most likely to handle US distribution and RMAs. Perhaps a few calls from customers would wake them up to the types of problems their boards are having. It is often less frustrating to deal with people in your own country than with people overseas. Those in your country, even if they are foreign born, are used to working with people in your country whereas someone at the factory in China may not be familiar with they ways of Americans, the British, Europeans, etc.

Gigabyte also as a UK office, although I could not find an address. I suspect there are offices in a number of other countries. This is not a small company by any means.

Motherboard:
GIGABYTE USA Branch
Address: 17358 Railroad Street City of Industry, CA 91748
TEL: 1-626-8549338

Local RMA Website (Customer Care): http://rma.gigabyte.us
post #640 of 810
Cold boot issue about 5mins ago, so it's NOT EXTREME MEMORY PROFILE X.M.P related. It's heading towards it being the bios itself F7.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › Gigabyte P67/Z68 boot cycling problem