]Just tried to get an RMA done through ASUS after my 990FX Sabertooth just decided to stop working a little after a year. Much like a previous member the memory slots just decided to randomly fail which made me waste my time RMAing components and figuring out what was wrong. This board had been acting up previously but I was hoping for improvements with a new bios. Many issues are still outstanding. Overall the board gives me issues with booting to an SSD, multiple failures upon installing Windows 7 and minor annoyances like restarting. This board was bought brand new. I spoke with Scott Billings (scott-cl) and suggested that I receive the Revision 2.0 board as a replacement at the request of my customer and he just started spouting excuses. The board has the exact same features as the original 990FX with changes to the PCB yet they are stating that is a different board. Really Scott? I even offered to pay for an upgrade and they still refused. What kind of customer "loyalty" is this exactly? Doesn't sound like there is any loyalty involved. My clients are unhappy with their purchase and ASUS just left me stranded. This board isn't exactly budget friendly yet their customer service acts like you bought a $50 motherboard. Way to treat your fan base ASUS. I guess that is direction they are going. They abandon their products and then want you to buy a whole new board in the same generation. It is clear that neither Scott nor ASUS care about any of the issues we have been reporting. Just seems like a smokescreen. I see that even more evident with them trying to push Revision 2.0 for Piledriver just to make people "upgrade". Just letting everyone know that you can expect the same issues when you RMA your Revision 1.0 board and that the Revision 2.0, of the exact same board, is considered an upgrade. I guess I should go out and buy a whole new motherboard. Looks like they are doing the same thing with the "Z" version of their Crosshair V Formula board. Moved from Gigabyte to ASUS in hopes of better service and this is the result. It's too bad that they treat customers like this.
Just to add a little clarification to this:
I will not make this into a who said what, when, where, and to whom discussion. I will simply state that the difference between the Sabertooth 990FX and Sabertooth 990FX Revision 2.0 board would be roughly analogous to the difference between XP Home and XP Pro. It's not a perfect analogy, but it's good enough for government work as the saying goes. I'll add links to the respective product pages at the end of this post, and anyone who cares to can compare for themselves.
I mostly just want to make one thing perfectly clear, and that is that D6Ex is in no way being prevented from submitting an RMA for his Sabertooth 990FX. He may call up the call center any time he likes and complete the RMA process for a replacement Sabertooth 990FX. No one at Asus is denying his RMA request, only the request to be upgraded to the Revision 2.0 board.
Now, as promised, the links to the two respective product pages.
http://www.asus.com/Motherboards/AMD_AM3Plus/SABERTOOTH_990FX_R20/#overview (990FX R2.0)