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Official EK statement - Nickel Plating Issues - Page 2

post #11 of 691
Quote:
Originally Posted by coolhandluke41;13772022 
I want a full Refund !!!!!

^^ Agreed. This official response is bull, regardless if they are offering replacements.

Also, is the third party report opening for anyone? I can open the EK report, but not the other one. Nor do I see the official statement on their website.

[edit]Disregard the pdf statement, it finally opened after a third try.
Edited by Angrybutcher - 6/6/11 at 10:39am
 
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post #12 of 691
Quote:
Originally Posted by fortunesolace View Post
No can do!
I missed that, thanks!

I am using a copper block with no issues (knock on wood), but if this is their stance on their nickel blocks, I most likely will not deal with them in the future. And too bad, because I really liked their products, but customer service is BIG with me. They should refund or let customers pick another product, if they wish.

Distilled and silver kill coil or PTNuke is pretty much the norm.

/shrug
Edited by Jobotoo - 6/6/11 at 10:39am
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post #13 of 691
WOW, this is dirty....literally lol

Make an inferior product and blame it on the consumers. What he is describing CANNOT happen, its a proven fact unless they used Crappy dirty metal. End, done, Science does not lie(atleast this science lol)
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post #14 of 691
Independent test done here: http://www.realredraider.com/vbullet...ad.php?t=47917

Brand new block with plating fail and this is not the only case.

Another brand new block: http://www.xtremesystems.org/forums/...&postcount=517
Edited by [AK]Zip - 6/6/11 at 10:45am
post #15 of 691
Quote:
Originally Posted by Eddy_EK View Post

The replacement form can be filled in until July 31st, and starting with August 1st EK will no longer replace products with such damage as the reason of the damage will be widely known and customers still using these additives will do it under their own risk. The replacement request can also be possible only for the purchases with invoices dated up to June 12th 2011.
I would also like to point out this point. You cannot modify a warranty program without approval of both parties. Dont know what idiots you have in your Public Relations/Legal but they are pretty dumb. What the product was sold with(warranty) is what it is bound to. Your finding in your tests are pretty screwed up. Many people have used them with silver and never had a problem, im guessing those people had Nickel playing that was done correctly while everyone else had a batch that was screwed up. again, just cause you say you want to change the warranty, does not mean you can. The product is defective, you deny a warranty, you will more than likely face a lawsuit under the Magnuson-Moss act.
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post #16 of 691
Does EK have a batch number of affected blocks or is it basically all of EK blocks that suffer from sub-par plating that leads to bimetallic corrosion. I know that Nickel plays well with distilled water + silver/copper sulphate based on every other brand waterblock that is nickel plated and not having bimetallic corrosion issues after only months.
    
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post #17 of 691
I can't believe hi's trying to dictate what's in my loop ...this dude..
    
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post #18 of 691
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post #19 of 691
Quote:
Originally Posted by _AKIMbO_ View Post
Does EK have a batch number of affected blocks or is it basically all of EK blocks that suffer from sub-par plating that leads to bimetallic corrosion. I know that Nickel plays well with distilled water + silver/copper sulphate based on every other brand waterblock that is nickel plated and not having bimetallic corrosion issues after only months.
its science, what he is saying(silver is causing the corrosion of nikel) cannot happen if the nickel plating is done correctly. What prob happened is they had something(dirt/??) in the pool and that is why the plating did not fully catch. Hence why its pealing/bubbling/discoloring like it is.
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post #20 of 691
this is getting to be a tense situation.
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