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Official EK statement - Nickel Plating Issues - Page 20

post #191 of 691
Quote:
Originally Posted by Eddy_EK View Post
I cannot speculate about other products. And second is that we did not change anything within our manufacturing process. We thoroughly checked everything after nickel plating problems occurred and we did not find anything changed about nickel plating process. But for your information here is a bit of trivia: It seems that problems with products come from USA and Australia and almost none from Europe. I assure you that we are sending products from same product line and from the same batches to all continents. And before anyone attacks me about insinuating: this is just a fact. A fact that puzzles us.
I will try to stay with facts because I see this is the only way to come to the end of this problem. And we will come to the end of this problem and we will support our users.

The thing is that this issue is very complex we are doing all we can to find a solution for all of us, so please feel free to give any facts which could help us to get the big picture.
to me, that is really strange. Maybe different chemical contents of the distilled waters? When you said, almost none, is that 1 or 2, or only half of what US/AUS are reporting?
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post #192 of 691
Quote:
Originally Posted by mdatmo View Post
If you read the full report, page 16/17 states:

Its possible other water blocks don't have issues with stagnation of the water flow in areas like the EK blocks seem to. We really need independent testing of blocks from different manufacturers.
I would think it could be possible but that would still make it a design flaw by EK not a nickle problem which would make the blocks not fit for purpose again leading to a legitimate RMA claim and refund. But then it would effect all EK blocks not just some here and there
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post #193 of 691
Here is the full reccomendation section from the report.

Quote:
Corrosion can be avoided by the use of a low-conducting, anti-corrosion liquid (which, in principle, is also distilled or deionized water). It is recommended to exchange the liquid with a fresh one after a period of time to remove the possibly dissolved ions from the closed water-cooling system. The introduction of additional metals into the system (silver, etc.) or the use of ionic algaecides (copper sulfate, etc.) even in minor concentrations can trigger the corrosion processes. Avoid the use of acidic substances, especially when using copper metal.
How on holy gods green god damn earth is this a conclusion worth paying for? I can google the same info repeated in every facet of the water cooling community around the internet. The first part anyway.

The part where he suggests we cant safely use silver or algecides well...

Once again, you paid a scientist to take an EK block, make it corrode (with distilled water lol), post some pics, and say hey... nickel apparently corrodes in water bro -shrug-

It's laughable.
Edited by Glancey - 6/6/11 at 3:28pm
post #194 of 691
I'v ran nothing but nickel plated fittings, from different manufactures, NOT one has had the nickel failed. Why would my compression fittings from TFC last a year with no signs of nickel separation and my ram block purchased in april is failing, ??? Does not make sense to blame distilled Eddy and EK!!!
post #195 of 691
Thread Starter 
Quote:
Originally Posted by mam72 View Post
Has anyone from Europe had problems with nickel flaking off? I am asking this because of Eddy EK's last post and it might be the solution as to why he is saying it is only Americans and Australians who are affected not Europeans.

Eddy EK how are your products transported to the USA and Australia? I know it is an odd question but it might explain why it affect only them.
We ship via Fedex or TNT service and it cannot have anything to do with the problem.

Quote:
Originally Posted by coolmiester View Post
RE: the return procedure – maybe the main retailers around the world could maybe consider accepting the returns on behalf of the end user and holding them all at their particular locations then return them in one large shipment rather than having the individual end user ship them direct to EK.

Then EK could have all returns sent out direct to the end user at his expense which would eliminate quite a bit of valuable vendor time and would at least show a bit of good will on EK’s behalf.

In fact other than scrap value, i honesty don’t see what good these returns will do for EK so why not bite the bullet and accept pictorial evidence to eliminate the costly returns procedure to the end user and ship them new blocks as most are having to pull systems apart in their own time and expense which fundamentally isn’t their problem to begin with.

Either way, no doubt this is going to cost EK a fair price so why don’t you do the right thing by the very people that got the EK brand to where it is today (well a couple of months ago) and offer new blocks at your own expense.

Seriously Eddy, you need an English speaking PR to stop this becoming one of, if not the most disastrous PR disasters i’ve seen in my 10+ years of watercooling and at this point, i’m honestly not sure you are aware of how bad this actually looks for the EK brand whether it be from a long time user, or potential new one.
We were thinking the same way by the RMA point #4:
4. We will then inform you where to ship the damaged block(s)

We will try to arrange that every customer will ship the products to it's closest EK reseller and should get the replacement product from them. This way we can lower the shipping costs to the minimum.
post #196 of 691
I mentioned this b4 in other thread but for EK to take responsability saying it is a manufactoring issue would mean that they would have to foot the bill for RMA postage both ways including USA and Australia which more then lightly would cost more then they make in profit a year. To make the user pay will reduce the cost as customers outside europe it will probably cost more to RMA then the cost of a new block so most will not bother
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post #197 of 691
Quote:
Originally Posted by Eddy_EK View Post
We ship via Fedex or TNT service and it cannot have anything to do with the problem.



We were thinking the same way by the RMA point #4:
4. We will then inform you where to ship the damaged block(s)

We will try to arrange that every customer will ship the products to it's closest EK reseller and should get the replacement product from them. This way we can lower the shipping costs to the minimum.
Eddy, not being rude, BUT, if every other nickel plated water block does not have this problem, how can it be that yours is not some type of defect?

I am not saying you switched to a cheaper nickel plating or anything like that, the most common reason would be improper cleaning(accidental or not) or some dirt/particles not suppose to be in the solution that somehow got in there.
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post #198 of 691
Quote:
Originally Posted by Blue Destroyer View Post
Eddy, not being rude, BUT, if every other nickel plated water block does not have this problem, how can it be that yours is not some type of defect?

I am not saying you switched to a cheaper nickel plating or anything like that, the most common reason would be improper cleaning(accidental or not) or some dirt/particles not suppose to be in the solution that somehow got in there.
This is more than a fair question and deserves a fair answer, but Eddy has shown a pattern of behavior already regarding this issue. He stated that he cannot concern himself with other manufacturers' products. Eddy is avoiding this question by stating he doesn't want to think about an answer. He is answering the question, without offering any actual answer. Kind of like what politicians do when they are asked a question and no matter what they say they can't paint a legitimate answer in a good light. So there answer the question with a question or they answer another seemingly related question without giving a true answer to the original question.

Follow all that
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post #199 of 691
Bottom line for me is that there are no guarantees from EK. And frankly this is rubbish. They're forcing me to pay to send my block in, and hope that I get approved for RMA. And then pay for return. What sort of policy is this? The block is warrantied for 2 years regardless, what difference does it make if I send it in now or later, since this particular replacement program has a time limit of 7/31? What sort of delusional business practices do you think flies here in the states?
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post #200 of 691
it would be intresting to see the batch numbers and date manufactured of the one effected by this issue to see if there is any corrolation

if my spellings out blame my 2 year old been running about after him since 6am this morning
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