OK Eddy, thanks for the clarification on how and where to ship returns but you simply addressed one issue and not one hint of an apology for the inconvenience these guys are going to have to undergo due to your inept plating issue.
Apart from the cost of shipping to and from the retailer i guess most people will have a few other questions you may want to address such as these seven below but no doubt i could double that with ease and many others will have more.
Is it too much to ask for clarification on the following to at least put some queries to rest as all these loyal customers want is a few simple answers....
1/ So i uninstall my block and find it has problems â€“ how long after sending the 3 photos and the RMA form to email@example.com
do i expect to wait before i get the go ahead to then return the block/s to the retailer???
2/ I uninstall my block and find no visible defect but i donâ€™t feel comfortable to carrying on using it or the EK brand â€“ am i able to RMA???
3/ If i fitted my brand new block in the last few days, do you expect me to pull the block at my own time and expense and return the block before July 31st???
4/ Once the block/s are returned, again how long should i expect my system to be unusable due to the return block being shipped???
5/ Are the replacement blocks going to be of better quality to that i am sending back???
6/ What if the replacement block fails???
7/ Why is this whole experience costing me time and money when all i did was buy from a so called reputable dealer???