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Official EK statement - Nickel Plating Issues - Page 22

post #211 of 691
Quote:
Originally Posted by Greenback View Post
Not knowing how the system they use for QA it could be something as simple as a new person was behind and in a rush didn't check propperly, but like all jobs once you have done it for a while it gets easy

@wermad He is going to be the onlly one I'm getting to old for more

@runnin17 thx
true, new guy doing quality control, or new guy doing the dipping. Some of them look fine until you really look at them(under a microscope) and see it didnt seal correctly and is already cracking/pealing.
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post #212 of 691
well it would explain why some older ones and new ones are ok but ones inbetween are affected
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post #213 of 691
Rushed manufacturing to meet demand? It happens to companies overwhelmed by demand and want to meet deadlines.
post #214 of 691
Everyone keeps saying "no other blocks do this, no other blocks do this". Where are the official tests of other blocks? I'm not defending EK, I'm just stating a fact. Adding to this (for those that actually want to read) EK probably sells the most nickel plated blocks of any watercooling manufacturers (Swiftech likes to chrome plate stuff) so it could very well be a statistical issue as well. With a certain number of blocks there are a certain number of failures. Whenever anything like this appears everyone and their grandma starts QQing but facts need to be all on the table to really get to the bottom of it. Testing one EK block and not taking into account the number that they sell is skewing the results. That's the bottom line. Maybe nickel plating blocks needs to be reconsidered all together? Just a thought...
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post #215 of 691
Quote:
Originally Posted by dejanh View Post
Maybe nickel plating blocks needs to be reconsidered all together? Just a thought...
Yes other blocks should be tested to further prove fault in EKs plating. However, if there were problems with other blocks, even ONE issue, it would be on the various forums!
 
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post #216 of 691
Quote:
Originally Posted by Angrybutcher View Post
Yes other blocks should be tested to further prove fault in EKs plating. However, if there were problems with other blocks, even ONE issue, it would be on the various forums!
No, my friend, it would not. Not everyone posts about every problem that they have. $hit went down with Koolance in the past and many experiences issues but only a few posted about it ever. Barely anybody uses any BP products other than fittings so chances of having a failed BP posted somewhere are slim. Swiftech prefers chrome plating as I already said. As you can see, things are never quite black and white. I can tell you too that I had a block that I had custom plated that I know 100% was not plated perfectly as there was some exposed copper in the micro-channels, but after 1 year of use with deionized+silver i had no problems at all. Many things are at play here probably. How many EK nickel plated block users are really reporting this problem vs. how many were shipped to date?
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post #217 of 691
Quote:
Originally Posted by dejanh View Post
Everyone keeps saying "no other blocks do this, no other blocks do this". Where are the official tests of other blocks? I'm not defending EK, I'm just stating a fact. Adding to this (for those that actually want to read) EK probably sells the most nickel plated blocks of any watercooling manufacturers (Swiftech likes to chrome plate stuff) so it could very well be a statistical issue as well. With a certain number of blocks there are a certain number of failures. Whenever anything like this appears everyone and their grandma starts QQing but facts need to be all on the table to really get to the bottom of it. Testing one EK block and not taking into account the number that they sell is skewing the results. That's the bottom line. Maybe nickel plating blocks needs to be reconsidered all together? Just a thought...
Well there aren't any forum threads 75 pages long about other companies which would suggest that if there is an issue they sort them out right away no staling no blaming fluids just how customer service should be if there is an issue with a product on this scale unlike oh let me think which company oh yeah thats right EK
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post #218 of 691
Quote:
Originally Posted by Greenback View Post
Well there aren't any forum threads 75 pages long about other companies which would suggest that if there is an issue they sort them out right away no staling no blaming fluids just how customer service should be if there is an issue with a product on this scale unlike oh let me think which company oh yeah thats right EK
This is an assumption, not a fact. Just because some d00d decided to post to a forum before requesting service does not imply bad customer service. It is just some d00d posting on a forum before dealing with the manufacturer. Too many logical fallacies in this thread.

Let's do a simple thing...let's have everyone who has experienced this problem post a pic of their affected block and let's see how many we can collect, since there are supposedly "so many" affected customers. I do not think that they will add up to 1% of shipped blocks.
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post #219 of 691
Quote:
Originally Posted by dejanh View Post
Swiftech prefers chrome plating as I already said.
An interesting point. The question is HOW MUCH chrome plating.

Quote:
Originally Posted by gabe
For reference, our plating consists in 3 "coats":

1/ Copper: thickness: 0.004mm
2/ Nickel: thickness: 0.005mm
3/ Chrome: thickness: 0.05mm
Can't find the link now, but EK's Ni thickness is 4um. Swiftech's base coat is 5um, and then they add 10x that amount of Chrome. That might explain why you don't hear of problems with their plating; it's an order of magnitude thicker.
post #220 of 691
I knew when I saw EK + nickel plating this was going to be a HUGE thread... good lord I wasn't prepared for this. And someone correct me if I am wrong, isn't this the second time within a year that EK has blamed a defect or problem with their products on customer error and additives?
    
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