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Official EK statement - Nickel Plating Issues - Page 27

post #261 of 691
Quote:
Originally Posted by Dass27 View Post
Kinda surprised no one else has mentioned this,
Does ek plan on reimbursing the cost difference between the nickel and copper blocks (on average about $10)? Or are we supposed to eat this cost as well as the shipping?
Per EK's statement, no compensation, I think they are replacing it with a copper block, nickel block (huge mistake), or stripping it. That's what has been mentioned so far. I know what you mean, the extra money we spend to get the nickel version has basically been flushed down the toilet for many of us.
post #262 of 691
Lol, I haven't even purchased an EK product before but they are on my no-no list now.
post #263 of 691
Quote:
Lol, I haven't even purchased an EK product before but they are on my no-no list now.
I have their copper HF supreme. Havent had problems with it. Its beautifully made and looks wonderful (with blue acetal top). I also had a copper 5970 block and nickel 5870 block when I had them. At the time I had no issues either, but I sold both cards and have the 6990. Certainly will avoid EK and notify others considering EK vga blocks.

I still feel EK copper blocks are great and theres nothing that can be screwed up with that. But its the mere fact how EK is handling the issue that has people turned off, regardless of their other products: cpu blocks, rads, etc.
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post #264 of 691

This is a quote from Eddy from xs concerning the difference in cost between copper and nickel blocks
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post #265 of 691
I just was quoted $50USD to ship a GPU waterblock from Germany to the US, I hope it's less expensive for you guys
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post #266 of 691
You would think they would be smarter about this..how much of their business comes from forums like these? Where the enthusiasts congregate, who are already a huge minority, and you are going to come with this type of attitude?

You deserve the drop in sales that you get from this one..if you think any thread in the WC forum will be made again without mentioning not to buy an EK block by at least one user then you are insane..

It doesn't matter what type of product you have that is failing, every single product you sell will drop in sales because of this because in the end customer service also sells products..and you failed that miserably.
Edited by BlahBlahBlah - 6/6/11 at 8:47pm
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post #267 of 691
Quote:
Originally Posted by 86 5.0L View Post
I just was quoted $50USD to ship a GPU waterblock from Germany to the US, I hope it's less expensive for you guys
I'm in California too. At those prices I might as well turn them into paper weights. Just going to go with other brands from now on instead of running the risk of getting firetrucked in the apple again.
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post #268 of 691
They should handle it like Asus does with the advanced RMA and include a pre-paid shipping label. I would have like them to offer a full refund via the resellers also, but that won't happen.
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post #269 of 691
Quote:
Originally Posted by 86 5.0L View Post
I just was quoted $50USD to ship a GPU waterblock from Germany to the US, I hope it's less expensive for you guys
You might as well ship it to EK direct IMO
     
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post #270 of 691
Quote:
Originally Posted by 86 5.0L View Post
I just was quoted $50USD to ship a GPU waterblock from Germany to the US, I hope it's less expensive for you guys
Why the U.S.? shouldn't you be shipping to Slovenia?



***btw, if you are in the U.S. and have to ship a block to EK in Slovenia. You can us the "Flat Rate" shipping boxes from USPS. The small box can accommodate most blocks. I did get a quote when I had to rma my block back in February of $14 to ship to Slovenia as long as it fits in the box and does not exceed 4lbs/under 2kilos. The next level of flat rate box (medium) will accept all blocks but there is also a weight limit. This price varies, but I was quoted $60 to Australia using this box and max weight limit. Could be around $40-70 usd. Still not worth imo to even cooperate.

Any news if a U.S. based retailer/distributor will be accepting these RMA to avoid costly shipping?
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