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Official EK statement - Nickel Plating Issues - Page 32

post #311 of 691
Quote:
Originally Posted by Angrybutcher;13784474 
None of this is overreacting. I'd love to see your responses if you actually HAD an EK block, let alone being in our shoes with affected product.

I would literally just clean my loop to make sure non of the nickle is in it and keep on trucking. A LOT worse has happened to me than a waterblock looking ugly. If you have aluminum in your loop and were using that nickle-plating to make sure it didn't corrode, well then I would be more angry.
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post #312 of 691
Quote:
Originally Posted by thealex132 View Post
From what I understand he's saying its both parties fault, and everyone is focusing that he included the customers as a faulted party. If they are, even with something like using additives which EK said they shouldn't use then I agree it is both parties fault. Stop this overreactive butthurt.


They said both? And Nvidia has let it slip, Artic Cooling has let it slip, Apple has let it slip, Microsoft etc etc etc


They would have tested the non-corroded parts of the nickle-plating.



It is overreacting. I am sure no business is wanting to lose customers, EK is relatively small (relative to businesses like Microsoft, Nvidia, BestBuy etc) And while I am sure they do make a good profit, they don't get anywhere near the amount of customers as before mentioned companies. Every customer matters to them. You can't judge the attitude they are going about this by the way Eddy_EK is speaking here, its text and not his first language. Rather look at what they're doing to solve it compared to what other companies did in the past.
Alex has personally attended to customers issues with his FrozenQ reservoirs. His business is a lot smaller than EK. Alex does right to keep his customers happy and his business growing. EK just couldn't handle their success, started doing shoddy business practices and then everything went boom. In honesty and due respect, most will take your comments for a grain of salt if you never used water and dont understand it.
post #313 of 691
Point of interest, To RMA a defective video card back to Evga you have to pay shipping
unless you payed the premium up front when you reg. the video card

When I returned a video card to New egg because it was the wrong card and would not work with my PC they wanted me to pay for return shipping.

I am not defending EK's actions, just pointing out that making the customer pay for return shipping is standard practice among most business
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post #314 of 691
Quote:
Originally Posted by wermad View Post
Alex has personally attended to customers issues with his FrozenQ reservoirs. His business is a lot smaller than EK. Alex does right to keep his customers happy and his business growing. EK just couldn't handle their success, started doing shoddy business practices and then everything went boom. In honesty and due respect, most will take your comments for a grain of salt if you never used water and dont understand it.
So most will take a prejudiced opinion on my comments because I don't have watercooling, when I was talking about business practices. Yes that makes perfect sense
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post #315 of 691
Quote:
Originally Posted by H4rd5tyl3 View Post
What you're missing though is that we have to pay shipping to and from.
I'd be more pissed about having to remove the block off my card then anything because there is always a chance you mess something up in the process not to mention tri-sli is a pain to change out!
Oh and your system might be down until you get the block or block's back unless they let you pay for the blocks first
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post #316 of 691
Quote:
Originally Posted by USFORCES View Post
I'd be more pissed about having to remove the block off my card then anything because there is always a chance you mess something up in the process not to mention tri-sli is a pain to change out!
Oh and your system might be down until you get the block or block's back unless they let you pay for the blocks first

Which becomes a massive problem when your system is your main means of income. I won't be down for weeks waiting to get my blocks back, I'll probably have to bite the bullet and replace all my blocks to be able work.
post #317 of 691
Everyone is acting like they have a defective block and slandering the company. This is uncalled for.
post #318 of 691
Quote:
Originally Posted by phaseshift View Post
Everyone is acting like they have a defective block and slandering the company. This is uncalled for.
Slander?
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post #319 of 691
Quote:
Originally Posted by phaseshift View Post
Everyone is acting like they have a defective block and slandering the company. This is uncalled for.
Most of us in here DO have defective blocks
 
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post #320 of 691
Quote:
Originally Posted by tsm106 View Post
Slander?
There are some saying eddy is a straight out liar, and not to buy their blocks and all kinds of different names in the fun bag.
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