Antec Kühler H2O 920 - USB Connection Issue, any help is appreciated. - Page 10

just joined because of this problem

when i connect to the usb the device doesn't even show up in the device manager

also i tried to call antec and they told me to send them an email (3 months ago) and i still havent had any help with this grrrr

Burtar,
filling out your rig specs in your profile would help us try and resolve the issue. maybe someone with similar specs has fixed the problem, but we wouldn't know, cause we have no idea what your working with.

Okay this is really pissing me off. When i got this cooler, i had this issue. I resolved it within 5 freaking minutes but can't remember what i exactly did. If i think really hard, i know it had to do something with the USB connector, having to connect it different to my MB as stated (asus sabertooth p67)

Now i got a new case, placed all my hardware in the new case and started up my system. Same freaking issue. Since it is all the same hw and sw i could only think of i placed the connector in the wrong header but now tried every header on the mb and same freaking issue. Started to reinstall software etc ect but all nogo.

This really annoys me, if i only could remember what i did but i really think i tried it all what i tried then too, maybe my brain did shrink like 99% in 6 months i dunno.

But this is what i know.

6 months ago i head the same issue, what i can come up with is that i then resolved the issue by doing something with the usbcon/header.

Now i replaced all hw with same sw installation in another case, only thing that can be different is the placement of the usb connecter in a usb mb header.

but.

I still cant get it freaking to work

IDK, think your battery might be dead and it cleared CMOS while switching everything, turning on whatever intel calls their version of Cool & Quiet?

Nope all my settings are the same, overclock is still there.

Before getting a new case, i switched psu like 3 times also so completely draining the power without issue.

Since las post i restored a "clean" install image (image off chill control working version) 3 times, each time with the usb connector connected to another header but still same issue.

Leaves me clueless

Trying to see if i can do without the chillcontroll function, running prime95 blend test now for 20min and and max temp is 63c @4.4ghz. If it stays like that i might just give up and use it with lowest fan speed. At least then my system is more quiet then ever lol.

I only have no clue if the pump is working if the device is not installed and chill control is not being used

um, I believe the pump works off the fan header, the only things controlled by the USB header are the lights and fan controll. I've heard of people that modded these things with clear lines running them with a 3pin power connector to get it running and check for leaks out of the system.

Yes it helped tremendously, thankyou. magist3r's solution (uninstall the downloaded software, then install from DVD) worked for me on win7-32 / asus rampage III formula.

I also had installed the downloaded software first (without usb attached). Mine was "KUHLER H2O 920 Drivers_v1.zip". I used the msi installer and don't recall getting a USB driver install dialog at that time. After tinkering in bios didnt help, a search for "Cannot Connect to Chill Control device" led me to this forum/thread.

1. With usb plugged in, in Programs and Features I uninstalled "Antec CC".
2. Then install from DVD - during which I got a dialog that asked to install USB drivers, which I did.
3. Voila, it works.
4. Programs and Features now contains two items, the latter of which was not there the first time: "Antec CC" and "Antec CC (Driver Removal)".

So, I'm not sure if the original issue was a version thing. The driver files on the DVD are actually dated newer than the _v1 download (2/4/2011 vs 2/3/2011) yet still have the same file/product version number.
On the other hand it could simply be that the downloaded msi installer fails to install the drivers or failed to do so because the USB cable wasn't plugged in.
In any case it works, which is what I was after. If I get adventurous, I may try installing downloads again.

btw, this was an upgrade from a 620 I had configured push-pull and controlled via speedfan. So far the 920 idles warmer than the 620 because in Chill Control I can't set the fan speed myself. While I like Chill Control I do wish I could just control the speed directly too.

I had to go buy a Lian Li T60 test bench and put my system into that which kept the pump horizontial and quite.

Ok found a fix that works for win7 x64. Was having problems and started toying around with everything for about an hour and a half and got it to work. Works if you plugged in USB device first.
First, uninstall the software from your computer. Then, plug in half USB from Kuhler into the bottom of a USB header (in relation to top of mobo) -- or whatever works for you -- black cable on right. You should see antec cc under your devices. Next, find out how to allow windows to use software that is not signed by the manufacturer -- google search -- and enable that. Finally, go into device manager and click on antec cc. It should still have a "!" on it. Choose to manually install the drivers for it and point windows to your install cd that you got from antec. It should install correctly this time. Reboot, and it should be working. Lmk if it doesnt work for anyone. -- sorry if any typos, entered from phone --

http://www.overclock.net/lists/display/view/id/3930743

There you go, my ticket i had open with Antec was closed and i was informed that the customer service rep. i was talking to was no longer working with Antec.
Hopefully this gets resolved soon!