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[Corsair] Corsair Force Series 3 SSD Issue Resolution: Drive Return Procedure

post #1 of 49
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Quote:
CORSAIR FORCE SERIES 3 UPDATE, JUNE 7, 2011





Over the past several days, we have analyzed issues associated with the stability of our recently released 120GB Force Series 3 SSD. Our review has identified that a significant percentage of these drive do not perform to specifications. The solution will require changes to both the SSD firmware and the hardware components of the SSD itself.



We have stopped shipments of the affected drive, Corsair part number CSSD-F120GB3-BK, effective immediately and have implemented the following remediation plan:



(1) ALL users should cease using the CSSD-F120GBG3-BK drive immediately, even if you have not experienced issues of stability.

(2) Users may then either RETURN the drive to Corsair, at Corsair's expense, to be exchanged with a replacement drive that does meet specifications OR

(3) Return the drive to their place of purchase.



Corsair is committed to product quality and we want to assure our customers that this remediation plan will be implemented at no cost to you.



To return your Force Series 3 120GB SSD to Corsair, contact Corsair to ARRANGE YOUR REPLACEMENT . Corsair will pay for shipping your drive back to Corsair and will replace your drive free of charge. Estimated turnaround time is ten business days.


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post #2 of 49
Nice gesture.
post #3 of 49
Oh man... OCZ is having the exact same problem.
My computer halts and gets BSOD because of my SSD.
I might have to return it. :'(
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post #4 of 49
Lazy MFGs looking to make a quick buck, even if it is a flawed product..

Maybe they were hoping people will just maybe ignore the problem and hope that it goes away? How unethical can you get?

This is obnoxious...
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post #5 of 49
Quote:
Originally Posted by _GTech;13786491 
Lazy MFGs looking to make a quick buck, even if it is a flawed product..

Maybe they were hoping people will just maybe ignore the problem and hope that it goes away? How unethical can you get?

This is obnoxious...

Sorry, I know it's frustrating, but it was an honest mistake as we didn't identify the issue until we started seeing user reports. We never identified it during our internal qualification procedure.

I suppose we could have decided not to offer a recall and just pretend nothing is happening.

I know it's annoying - I'd be pretty pissed if I dropped a few hundred bucks and my SSD was giving me problems. But sometimes this stuff happens and it's all about how you fix it when it does.
post #6 of 49
Quote:
Originally Posted by CorsairGeorge;13786529 
Sorry, I know it's frustrating, but it was an honest mistake as we didn't identify the issue until we started seeing user reports. We never identified it during our internal qualification procedure.

I suppose we could have decided not to offer a recall and just pretend nothing is happening.

I know it's annoying - I'd be pretty pissed if I dropped a few hundred bucks and my SSD was giving me problems. But sometimes this stuff happens and it's all about how you fix it when it does.

Ignorance is not an excuse for poor Quality Control, products should always be thoroughly tested before they are released, sorry Corsair, but please don't become like OCZ...

I actually like your company A LOT...

If you release a flawed product it only shows department inadequacies, not to flame Corsair, but at least address the real problem at hand...

Though Corsair is not the source of the problem, another MFG is, if Corsair would have thoroughly tested their product this would have never happened, it's true...
Edited by _GTech - 6/7/11 at 11:38am
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post #7 of 49
Quote:
Originally Posted by Evil Penguin;13786259 
Oh man... OCZ is having the exact same problem.
My computer halts and gets BSOD because of my SSD.
I might have to return it. :'(

Really? So does my Kingston... that's odd.

I actually went through a period of 2 weeks where my computer wouldn't even boot. It kept giving a disk read error. About once a day though it would make it into windows, then after a couple hours it would lock-up & crash. So I opened up the ol' case and plopped the SSD on the floor, cables attached. It's now worked flawlessly, less one BSOD that occured yesterday for a reason that I'm unsure of.
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post #8 of 49
Quote:
Originally Posted by Evil Penguin;13786259 
Oh man... OCZ is having the exact same problem.
My computer halts and gets BSOD because of my SSD.
I might have to return it. :'(

Enable Hot Plugging in the BIOS>
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post #9 of 49
Quote:
Originally Posted by _GTech;13786588 
Ignorance is not an excuse for poor Quality Control, products should always be thoroughly tested before they are released, sorry Corsair, but please don't become like OCZ...

I actually like your company A LOT...

If you release a flawed product it only shows department inadequacies, not to flame Corsair, but at least address the real problem at hand...

Though Corsair is not the source of the problem, another MFG is, if Corsair would have thoroughly tested their product this would have never happened, it's true...
_GTech, do you have any experience with product testing or QA? If you want "thoroughly tested" products, be prepare to wait an additional 6-18 months and double the cost.

Not all issues can be caught. Logical bugs can be.... but statistical bugs cannot always. Some issues are not detected until a large number of failures. i.e. You have 10,000 test machines running for 3-4 months and have a 1% failure rate. Most companies would say that is good enough. Any additional testing would drive up costs. However, an issue may not appear until the 6th month when failure rate jumps to 10%. There is no way a company can afforably predict stuff like that. Actually, there are a few industries that do spend the extra time for testings.... medical, NASA, military, etc. Have you ever noticed that military hardware either costs 2-10 times as much as civilian hardware or are outdated? A large portion of that extra cost is in the testing and certification process.

Even multibillion Intel with very well-established QA has failed in the past (G1 SSD firmware, H67/P67 B2 cap flaw).

Complaining without knowledge is not constructive....


CorsairGeorge, is only the 120GB model affected? Would you be able to elaborate on the specific issue? Will Corsair be creating new procedures to address this type of issue in the future?
Edited by DuckieHo - 6/7/11 at 12:37pm
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post #10 of 49
I love how OCZ are denying the issue and are not issuing replacements.
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