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[Corsair] Corsair Force Series 3 SSD Issue Resolution: Drive Return Procedure - Page 3

post #21 of 49
Quote:
Originally Posted by CorsairGeorge View Post
Sorry, I know it's frustrating, but it was an honest mistake as we didn't identify the issue until we started seeing user reports. We never identified it during our internal qualification procedure.

I suppose we could have decided not to offer a recall and just pretend nothing is happening.

I know it's annoying - I'd be pretty pissed if I dropped a few hundred bucks and my SSD was giving me problems. But sometimes this stuff happens and it's all about how you fix it when it does.
You guys are handling things pretty well. Your track record would leave me confident to have any one of your products and know it will be thoroughly taken care of if it had a problem.

Stuff like this happens in the hardware world, remember the P67 SATA flaw?
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post #22 of 49
Good job Corsair for taking care of this in a great way !!!
It's great that when a problem occurs that you take care of it so that the customer is not losing out.
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post #23 of 49
There is not enough verified information out there for all these blanket statements, people. Kindly stop spreading misinformation if you don't know what you're talking about. (And if you do know, give sources.)

Quote:
Originally Posted by Outcasst View Post
I love how OCZ are denying the issue and are not issuing replacements.
Are you talking about the 2.06 firmware issue, or something entirely different?

Quote:
Originally Posted by WorldExclusive View Post
It's the Sandforce controller that's the problem. I knew the drives were going to fail because of it, no matter who makes it, OCZ or Corsair. Non-Sandforce drives are the way to go for now.
See above. I have not heard of people having issues with OCZ not related to the 2.06 firmware. Furthermore, if the issue were the controller itself then I don't think that Corsair would simply be able to replace it and not do an entire redesign of the system.

On a side note, I am curious as to which performance level Corsair feels they are not meeting... Retail pages report best case scenario speeds for the drive that benchmarks and reviews have shown are nowhere close to reality (i.e. with compressible data). Corsair is not the only company to do this. The practice is nevertheless misleading given the apparent cheap cost of the product for the reported speeds. Sometimes industry practices suck!
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post #24 of 49
Corsair making this move just solidifies my opinion of them as a company dedicated to customer service.

This problem and those related to 2.06 on the V3 make me glad i listened to my gut feeling saying "stay away and go with an intel 510 instead."
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post #25 of 49
Could they use this opportunity to be up the performance of their SSDs as well? I mean, the random read speeds are kinda low.
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post #26 of 49
Quote:
Originally Posted by faulkton View Post
Corsair making this move just solidifies my opinion of them as a company dedicated to customer service.

This problem and those related to 2.06 on the V3 make me glad i listened to my gut feeling saying "stay away and go with an intel 510 instead."
Haha, I love these types of arguments! Same as when people complain about new drivers when old ones work just fine...no one is making you upgrade!
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post #27 of 49
I hope that there is some chance for our laptops as well...with older drives. That new firmware for Force series drives has been in qualification for months and my laptop still cannot go to sleep without F4 BSOD on every resume (no I cannot apply any of Corsair's posted workarounds as the BIOS does not have any of the required options).

Good to see they are offering replacements though. OCZ is saying that their hardware design is different and that the problem is firmware related only and in combination with a certain way of installing the OS things will be well (sounds like Apple's "you're holding it wrong", but w/e). While this could be true, the similarities are striking. I am glad I decided to pass on the first gen of SATA-3 SSDs. Once they work the kinks out I will get myself either a SATA-3 compatible board or a SATA-3 RAID controller card and move to the new gen drives. Until then, Vertex 2 in RAID-0 it is for me
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post #28 of 49
Quote:
Originally Posted by stargate125645 View Post
Haha, I love these types of arguments! Same as when people complain about new drivers when old ones work just fine...no one is making you upgrade!
but wait... i am glad i upgraded.. and still satisfied with my upgrade path. The intel has been a great drive.
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post #29 of 49
Quote:
Originally Posted by galaxyy View Post
That's a pretty good return policy, another great example of how great Corsair is. I'm always impressed by their customer support.

...now the fact that the audio panel on my 800D adds a level of noise, that's another issue that I'm still disappointing with.
Send me an email, I'll send you the new USB 3.0 panel which also addresses the people with the noise issue.
post #30 of 49
These are the problems we face as early adopters. Sometimes there are bugs that are not discovered unless QA take around 18 months to tests. I do not have an affected Corsair model, but it is good to see Corsair rectify this unfortunate situation with the Sandforce 3 models.
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