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MSI GTX580 Lightning Problem

post #1 of 16
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Long story short I got an open box MSI GTX580 Lightning from newegg at a crazy price...too crazy perhaps. Got it today, open the box and notice there is a tag on the card that says just one word "SWITCH". The rest of the card looks fine, a few scuffs on the cooler, but nothing that jumps out at me. I install it and everything powers up fine but no signal to monitor. Fans on the card are spinning and LED's on the back are lit. I thought maybe first buyer had messed with some of the switches so I check and notice this:



So I think I know what "SWITCH" meant on that tag and when I compare to pics in reviews you can tell something is missing. Also, I notice now the sticker with arrow pointing to the problem.



So is this switch missing the problem most likely? I have no other PC's to test in. I know card was fully seated and PSU is Seasonic X750 so there should be plenty of juice. I put my old card back and everything works just fine as before. Not sure what else it could be.

Now the dilemma is return to newegg and have no card or try to warranty through MSI? I got this for a really good price ($255) so to have no GTX580 at the end would really, really suck. Advice/suggestions please?
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post #2 of 16
Looks like it broke off or was knocked off. At this point I would try and bridging two of the three little silver things and see if it works. But that's me and totally up to you.
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post #3 of 16
I'd go return to newegg. Obviously this card SHOULD NOT have been resold even at an awesome price. It has a freaking switch missing completely! This is insane Egg. Chat them up for a return asap because I'm pretty sure the switch is rather important (read a review that said you probably shouldn't touch it lol). So it being missing is probably messing with the card.

EDIT: Got this off of Guru3d (It's a BIOS switch btw) http://www.guru3d.com/article/msi-ge...tning-review/4 at the very bottom.

"The bigger switch to your right is a BIOS switch, and allows you to drop back to the default bios should you by accident have messed up the initial bios with an OC firmware profile, of course you can also use the 2nd BIOS and optimize and flash that with a tweaked profile."

No switch = no BIOS?
Edited by Villosa - 6/9/11 at 1:40pm
post #4 of 16
snap man...:S.
Thats the bios switch :S. The old user probably ticked it to ln2 and snapped the switch by mistake.
Or could be the fan switch and am just scarring you . Ill check it out...
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post #5 of 16
It is the BIOS switch. I just checked mine. I would go to the egg and get it returned asap, there shouldnt be any problems with that.
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post #6 of 16
Return it. MSI won't replace that sort of damage.
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post #7 of 16
Yeah I don't think MSI will take back that kind of damage. Physical damage is from Newegg so have them deal with it. Good luck.
post #8 of 16
Thread Starter 
Update: I spoke with MSI tech support and explained the situation in full (open box, missing switch, no display) and they told me to RMA it to them for replacement. I sent it off today via UPS. As long as I have a working 580 in the end I'll be a happy camper.
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post #9 of 16
Quote:
Originally Posted by notafinger! View Post
Update: I spoke with MSI tech support and explained the situation in full (open box, missing switch, no display) and they told me to RMA it to them for replacement. I sent it off today via UPS. As long as I have a working 580 in the end I'll be a happy camper.
That's awesome. Props to MSI.
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post #10 of 16
Thread Starter 
Quote:
Originally Posted by sbao26975 View Post
That's awesome. Props to MSI.
Yeah, it will be awesome but I'm not looking at it as a sure thing. It would be great to get a brand new card, not sure how many refurbs there would be for a card only on the market a month or so. But then maybe a repair is as simple as soldering a new switch on....if that is the card's only problem. But really disappointing newegg would resell something that was clearly broken.

I will mention the tag that was tied to the card said ABS COMPUTER #2 on it. Maybe a large client of newegg that they take returns from no questions asked?
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