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[Resolved]PISSED at newegg open box Mobo RMA! - Page 2

post #11 of 32
Quote:
Originally Posted by ExplosiveBacon View Post
I just filled out the rma sheet and this is making me mad.So there's a $16 restocking fee, then I had to pay $14 to ship it back to them. Also you don't get the $8 back from the shipping to you. So that's $38 and I haven't even done anything.

I'm contemplating whether to test my luck again and try another open box P8P67 Pro because I already spent my money on the cpu and ram. It would be another $8 for shipping making the final price through this process $157 making it $18 less then a new one and i might not get the accessories.

What a waste of time and money...
I would consider it BS. Open box or not it was defective and shouldn't have been sold that way. Newegg should pay the shipping to return it and send you a replacement. A restocking fee is also ridiculous, its broken.....
post #12 of 32
Plus it's asus, known for it's ability to not post.
    
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post #13 of 32
If you call them and talk to them and explain the issue. They will not charge a restocking fee. As they can't restock something broken. If you are nice enough they make even give you a prepaid label to send it back also. As i never had any issues when i called and something was non-working or damaged. They always waved the restocking fee, etc. Good luck.
post #14 of 32
Thread Starter 
My faith is restored . Just did the live chat. Waived the restocking fee. But I should of waited a little before I sent it back and maybe asked for pre-paid shipping but whatever, i was just really pissed at the restocking fee and I'm going to try to order another one. Thanks for the help guys
post #15 of 32
Thread Starter 
So I already bought a shipping label off newegg and already sent it through ups, should i ask to get that waived because it was defective on their part? Am i entitled to it or would that be to much to ask for?
post #16 of 32
Quote:
Originally Posted by ExplosiveBacon View Post
So I already bought a shipping label off newegg and already sent it through ups, should i ask to get that waived because it was defective on their part? Am i entitled to it or would that be to much to ask for?
never hurts to ask.
post #17 of 32
They can only say no. lol
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post #18 of 32
Thread Starter 
I love their customer service. Chatted real fast, I just have to email them after rma process and I will get gift card for the shipping amount.

Buttttt during the process, i asked the customer service person that I was wondering if I could get reimbursed for the shipping label and that I already sent the package with the label attached. The person responds saying they see that I have bought it and then said that they voided it??? I guess the person didn't read........

So now its showing my shipping label as voided and I already shipped it. Is that going to be a problem???
post #19 of 32
That's why when you need a deal, hit OCNs Marketplace. Then you know it works! Hopefully Newegg gets this sorted out, they've always provided me with stellar service. Then again I've spent nearly $30k there... lol
 
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The Arkbird
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CPUGraphicsRAMHard Drive
i7 3840QM Quadro K2000M 4x8gb Intel 525 Series 240gb mSATA 
Optical DriveCoolingOSMonitor
Tray-load DVD Factory Windows 7 Pro 1080P "Ultrasharp" panel 
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1080P touch screen IPS Clicky Brick Adapter UltraNav 
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4x Xeon E7440s HP DL580 G3 Motherboard Rev. 1.1 ATi Rage XL Samsung ECC DDR2 
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15K HP Ultra320 SCSI DVD Burner Bare Heatsinks + Chassis Airflow The Ever-Changing Distro... 
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post #20 of 32
Quote:
Originally Posted by ExplosiveBacon View Post
So now its showing my shipping label as voided and I already shipped it. Is that going to be a problem???
U should be fine, the label was scanned and accepted by UPS, ur all set
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My First Build
(15 items)
 
  
CPUMotherboardGraphicsRAM
I7-860 2.8/OC'ed 3.60 FPO/batch # L935B730 Asus P7P55d Evo MSI 580 TF II OC 8 Gig Corsiar DDR3 1600 XMP 
Hard DriveOptical DriveCoolingOS
WD Black 750 Samsung H50, pull/push Win7 Pro 64 
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HP 2509B 25" 1920x1080 Steelseries backlit Merc Corsiar TX650 Thermatake V9 Black 
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Rat 7 Asus Xonar DG 
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