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Packet loss at every HOP *Update*

post #1 of 28
Thread Starter 
This is my new signal now is that good?

Frequency 627000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 6 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 6
Frequency 34800000 Hz Ranged
Power Level 40 dBmV

Also the problem is the same could it be be a bad modem?

Also there is only 1 cable going stright from the box to my modem no splitter.
Edited by SlicketyRickety - 6/13/11 at 11:32am
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post #2 of 28
The best thing to do is to run two similar tracert routines to the same destination through two different ISPs. So if you have a public library try it there if possible or at work, friend's house.

If one has the problem and the other does not it is something about your network or your ISP's network.
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post #3 of 28
You may notice packet loss on downstream hops from the affected one.
If it's one of the first few hops for your ISP that may affect the majority of routes/destinations that you're trying to access.
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post #4 of 28
Thread Starter 
UPDATE* Comcast just left it seems the coax going into my home is having horrible reading and need replacing. I going to replace. BUT they said i should have closer to 8 mb/s upload? and im currently at 4.21 mb/s upload is this true? i thought 4 mb/s upload was fast? or is it due to the bad line?
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post #5 of 28
Thread Starter 
Quote:
Originally Posted by SlicketyRickety View Post
UPDATE* Comcast just left it seems the coax going into my home is having horrible reading and need replacing. I going to replace. BUT they said i should have closer to 8 mb/s upload? and im currently at 4.21 mb/s upload is this true? i thought 4 mb/s upload was fast? or is it due to the bad line?
coax going into home was reading -19db fininshed replacing it and now it reds 37db but i still have the problem, must be the modem then? i get the same results on 2 different computers.
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post #6 of 28
Bullcrap on Comcast. No reason it takes a hit overnight. I would bet it is the amplifier at the junction. I had the same issue and they told me the same crap. When the tech came out the amp. was bad. Standard answer to charge customer for a service call imo.
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post #7 of 28
Thread Starter 
Quote:
Originally Posted by PureOC Jim View Post
Bullcrap on Comcast. No reason it takes a hit overnight. I would bet it is the amplifier at the junction. I had the same issue and they told me the same crap. When the tech came out the amp. was bad. Standard answer to charge customer for a service call imo.
any advice on how i could get them to check it?
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post #8 of 28
Quote:
Originally Posted by SlicketyRickety View Post
any advice on how i could get them to check it?
you might be able to call their help desk and ask your call be elevated to a level-2 tech. give them your reference number or whatever and tell them what the above poster said about the wiring closet or whatnot in your area perhaps being faulty or overloaded. sometimes they oversell the area and the CO gets pushed pass it's design burden.

ISPs .... ugh
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post #9 of 28
If you see packet loss to every hop past a particular hop, the first hop with loss is probably the problem. All packets to hops past the first one with loss have to pass through the one that is dropping packets

Download this
http://support.uo.com/latency.html

Its called UOtrace

1. Double click on UOtrace.exe
2. Click on OPTIONS, then ADVANCED.

3. Choose the server you wish to trace to from the drop-down list. (This is where you can also just enter the name of any site you want to use as a test endpoint.)


4. Click the TRACE ROUTE button. A succession of host names will begin to appear in the main window. These are the computers your data passes through on its way to the desired server. Once the function is complete, a message that says ¡°Traceroute successful¡± will appear in the lower left corner of the window. If you geta message saying ¡°Maximum number of hops exceeded¡± click on OPTIONS then SETTINGS and change the max hops to a higher number and re-trace.


5. Click the POLL button. This tells the program to send multiple packets of data through the route to the final host. As the data is being sent, look at the PKTS R/S column. Let it send about 100 packets then select STOP POLL.

6. click Copy in the Edit menu, then paste it here.
Edited by Spooony - 6/14/11 at 6:52am
post #10 of 28
Thread Starter 
Quote:
Originally Posted by Spooony View Post
If you see packet loss to every hop past a particular hop, the first hop with loss is probably the problem. All packets to hops past the first one with loss have to pass through the one that is dropping packets

Download this
http://support.uo.com/latency.html

Its called UOtrace

1. Double click on UOtrace.exe
2. Click on OPTIONS, then ADVANCED.

3. Choose the server you wish to trace to from the drop-down list. (This is where you can also just enter the name of any site you want to use as a test endpoint.)


4. Click the TRACE ROUTE button. A succession of host names will begin to appear in the main window. These are the computers your data passes through on its way to the desired server. Once the function is complete, a message that says ¡°Traceroute successful¡± will appear in the lower left corner of the window. If you geta message saying ¡°Maximum number of hops exceeded¡± click on OPTIONS then SETTINGS and change the max hops to a higher number and re-trace.


5. Click the POLL button. This tells the program to send multiple packets of data through the route to the final host. As the data is being sent, look at the PKTS R/S column. Let it send about 100 packets then select STOP POLL.

6. click Copy in the Edit menu, then paste it here.
Erased
Edited by SlicketyRickety - 6/14/11 at 5:53pm
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