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Problem with Asus netbook

post #1 of 15
Thread Starter 
So about 2 months ago, maybe a bit less, I picked up an asus eee PC 1015PE from bestbuy.

worked great for a while, but then on Saturday I am waiting in the airport, so I boot up my netbook, to have it BSOD and reboot.

It keeps giving me an error saying that the BIOS is not ACPI Compliant when I try to boot into windows, But I can get into asus express boot with no issues, and view my files on my hard drive.

I also get a bios error code =FFFF.

it also tells me "boot Booster" or some feature (cant remember as I am at work) is not functioning properly, so I tried shutting it off with no success...

I also flashed the bios to the latest revision, and it says it succeeded but it had no resolve to the problem.

Does anyone have any recommended solutions?


My problem is, I have pictures on this thing, as well as some personal documents I do not want to let anyone have access to.

the asus express gate will let me see the files, but not delete, or copy them in any way.

I tried downloading the ultimate boot cd, and using a USB converter program to create a boot disc on a jump drive with no luck, are there any easy, and quick ways to just format the drive so I can either send it in to Asus, or bring it to best buy (which is what asus says I can do).

Unfortunately I do not trust anyone at best buys geek squad to not look at any of my personal files, so at the worst, I want to be able to completely format the drive, and hopefully they can repair and reinstall windows 7 starter for me after they send it out, which I am sure is what they will do

is there any software that will let me boot from USB, copy the files, or delete them, and leave windows in tact so when I get it repaired reinstalling will not be an issue?

Thanks,

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post #2 of 15
Quote:
Originally Posted by identitycrisis;13854041 
is there any software that will let me boot from USB, copy the files, or delete them, and leave windows in tact so when I get it repaired reinstalling will not be an issue?

Yeah. Download a Linux liveCD. Burn it to a USB drive with a program like unetbootin and then select the USB drive in the BIOS menu. Copy / Delete the files.

You could also find a Windows ISO off the internet and download it and use WinToFlash to install Windows from USB.
post #3 of 15
There are many ways to save your files and format, the best in my opinion is using an Ubuntu USB. Instructions here.

About your problem, it's likely a HDD failure, or the OS has been infected to the point it's unable to boot. After saving your files and formatting I would try to reinstall Win from an USB or even to install Ubuntu just to see if it works. If all works than maybe you has your OS corrupted (usually by malware); if it doesn't work to install Linux/Win we may be talking HDD failure or something else less likely like RAM, Motherboard, etc.
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post #4 of 15
Thread Starter 
Quote:
Originally Posted by mbudden;13854099 
Yeah. Download a Linux liveCD. Burn it to a USB drive with a program like unetbootin and then select the USB drive in the BIOS menu. Copy / Delete the files.

You could also find a Windows ISO off the internet and download it and use WinToFlash to install Windows from USB.


Thanks for the tip, is linux live easy to use for someone who never used linux before?

I have tried the recovery funstion in windows, any time it starts to load windows files it BSODs telling me that the bios is not supported.

Thanks again,

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CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
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7200RPM CD/DVD-RW Stock Win 7 Professional X64 
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15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
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CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
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15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
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post #5 of 15
Quote:
Originally Posted by identitycrisis;13854112 
Thanks for the tip, is linux live easy to use for someone who never used linux before?

I have tried the recovery funstion in windows, any time it starts to load windows files it BSODs telling me that the bios is not supported.

Thanks again,

ID

Quite easy.
Especially the new renditions of Ubuntu.
Just download the ISO from the Ubuntu website
and download the Unetbootin software. Select the USB drive and it will create a LiveCD.

Just boot the USB drive and just go to the file manager and get what you need to get off the drive. You may find you even like Linux wink.gif
post #6 of 15
why dont you just take out the harddrive and plug it into your pc?
post #7 of 15
Thread Starter 
Quote:
Originally Posted by dragosmp;13854100 
There are many ways to save your files and format, the best in my opinion is using an Ubuntu USB. Instructions here.

About your problem, it's likely a HDD failure, or the OS has been infected to the point it's unable to boot. After saving your files and formatting I would try to reinstall Win from an USB or even to install Ubuntu just to see if it works. If all works than maybe you has your OS corrupted (usually by malware); if it doesn't work to install Linux/Win we may be talking HDD failure or something else less likely like RAM, Motherboard, etc.

Ill try the linux thing when i get home, I am just not comfortable with linux as I have only ever tried using it once, with little success...

I'm pretty sure there was no malware on it, I have only had it like 6 weeks tops, and even at that I only used it a handful of times before my trip. I am also incredibly careful about clicking links, and what I download to my PCs.

I also dont think windows being corrupt would generate BIOS error codes, but I guess anything is possible.

Could it be a memory issue? maybe a bad stick of ram?
Quote:
Originally Posted by redhat_ownage;13854198 
why dont you just take out the harddrive and plug it into your pc?

Taking the drive out voids the warranty because you need to disassemble most of the netbook to get to it. I wouldn't be able to get it fixed after that.
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
  hide details  
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CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
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15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
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post #8 of 15
i sent in my asus K52 and G53 in for warranty work without the hardrives...
they might QQ a bit but thats about it
but ive never worked on a eee so i dont really know the extent of the work to take out the drive
also both my laptops has no sort of warranty label that prevented me from taking them apart
Edited by redhat_ownage - 6/13/11 at 7:44am
post #9 of 15
Thread Starter 
Quote:
Originally Posted by redhat_ownage;13854225 
i sent in my asus K52 and G53 in for warranty work without the hardrives...
they might QQ a bit but thats about it
but ive never worked on a eee so i dont really know the extent of the work to take out the drive
also both my laptops has no sort of warranty label that prevented me from taking them apart

I watched a video of someone upgrading the hard drive in this model and there is a big ole warranty void sticker over one screw hole, I also read it somewhere else, because you need to remove so much of the netbook case and components to access it.

It isn't hidden behind a door on the bottom of the case or under the keyboard like on full size laptops.
Edited by identitycrisis - 6/13/11 at 7:55am
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
  hide details  
Reply
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
  hide details  
Reply
post #10 of 15
Quote:
Originally Posted by identitycrisis;13854295 
I watched a video of someone upgrading the hard drive in this model and there is a big ole warranty void sticker over one screw hole, I also read it somewhere else, because you need to remove so much of the netbook case and components to access it.

It isn't hidden behind a door on the bottom of the case or under the keyboard like on full size laptops.

Correct. Same thing with my HP netbook. You have dismantle like 50% of it before you're able to get to the HDD. Deff could see how someone could break something in the process. I wouldn't bother. It's not that fun taking it apart. I broke the WLAN cables putting mine back together....
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