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Charter Internet Service

post #1 of 13
Thread Starter 
Well, my household is considering switching from AT&T DSL to Charter (cable I think).

My dads been asking me to call Charter up and see what kind of rates they are offering and for what price. Honestly, I honestly don't know why since I'm perfectly fine with AT&T.

Anyway, I'm well aware that a lot of internet services currently track downloads of torrents and other assorted programs and periodically forward warning letters to those caught file sharing on certain P2P networks.

There are a lot of people in my house, and I can't exactly keep tabs on everyone nor is it my responsibility.

My question is this:

Does anyone have any experience with Charter in terms of file tracking? Does anyone have any experience about their advertised download speeds?

Any info would be appreciated--

Thanks.
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post #2 of 13
We recently changed to Charter from ATT and it's been a pretty positive experience. We pay for 10mbps download 1mbps upload and we always get between 9.5-12mbps download and 0.97-1mbps upload so we're happy with the quality of the internet service.
As far as file tracking my brother pirated 5-6 DVDs from a p2p program and Charter sent us a warning about using illegal programs to download movies. I don't remember exactly what the warning said but it was along the lines of terminating our service and court (lulz). The funny thing is they have only notified us when we pirate movies. I've pirated games and pc programs that I am currently seeding and haven't had any warnings about those.
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post #3 of 13
I've had charter for years, and have never had any letters from them stating that I have done something wrong. Generally their speeds are pretty close to advertised in my experience. But customer service is absolutely terrible. They outsource all the calls, and you end up talking to someone w/ English as their 3rd language, who claims their name is Bob or Earl.
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post #4 of 13
I have Charter and have gotten warnings from them. Service has been decent in my experience, recently there have been a few issues that were probably just server maintenance or something. Overall decent.
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post #5 of 13
I agree their customer service blows.
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post #6 of 13
I test the right download speeds but cant get torrents above 1.5Mps
I hate charter but they're the only option here.
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post #7 of 13
Thread Starter 
Thanks for the info, guys. +rep.

I'm still a bit reluctant to make the call, but the old man is pressuring me. Personally, I'm fine with my slow AT&T connection as it's pretty irrelevant to me.
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post #8 of 13
If you can get Time Warner, go for it. They will send letters, but they actually defended downloaders in court and fought to not hand over the IP's of downloaders.
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post #9 of 13
Quote:
Originally Posted by halocog View Post
If you can get Time Warner, go for it. They will send letters, but they actually defended downloaders in court and fought to not hand over the IP's of downloaders.
Charter also fought handing over people
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post #10 of 13
I have charter and pay $55 a month for 20down and 3up. I normally speedtest between 15 and 30 down and 1 to 3 up
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