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Oh Blizzard support, you so funny.  

post #1 of 37
Thread Starter 
Well, I randomly got an email from blizzard saying my account was suspended a few days ago. Funny, I haven't played since '08...so I go in and sure enough, it is suspended, and theres a level 1 in a world I never played with a name I wouldn't have thought of. So I contact blizzard support, which doesn't help me. At all.

Quote:
Me: I got an e-mail saying that my account was suspended even though I haven't played in 3 years, I also noticed a character on my account named Anniedesynr that I didn't create, did I get hacked? I have never had a virus and I don't enter my info into random places.

Blizzard: Greetings,

Please check your registered e-mail for instructions for recovering the account.

In a case where you believe the account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips:

- Security Checklist: http://us.battle.net/security/checklist.html

- Types of Account Thefts: http://us.battle.net/security/types.html

Thank you for your understanding and please feel free to contact us again with any further questions you may have. Enjoy yourself in Azeroth!

Sincerely,
Game Master Dellund
Customer Services
Blizzard Entertainment
www.blizzard.com/support

Me: So is my account banned or suspended? If it is suspended how long is it suspended for? Your answer did nothing to actually answer my question. I've never downloaded anything malicious really and theres no way I've ever had a keylogger as no other account of mine has EVER been hacked. If they got into my account they had to have brute forced it.
Blizzard, you so funny, offering generic responses that help no one. I know I don't play it but you never know, I might buy starcraft 2 or something.
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post #2 of 37
Ya I have a WOW acct that gets hacked like every 3 weeks. I havent played for years. I got an authenticator hasnt happened since.

Their replys are pretty lame.
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post #3 of 37
Those initial e-mails are spam.
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post #4 of 37
^^ most likely a phishing email did you check the tags?
post #5 of 37
This happened to me, and they fixed everything in a few days. I got banned in WoW and I never even played WoW before hehe.
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post #6 of 37
The e-mail you received from "Blizzard" was probably fake. I get one of those every now and then, I have an authenticator so I know they can't hack it. Also, they couldn't brute force it, the website they have locks the bots out after so many attempts and have to wait a certain amount of time. I'd say don't worry about it, unless you actually try to log on and you get a message that your account was suspended, then simply call Blizzard.
post #7 of 37
Thread Starter 
I checked the tags, they were legit from blizzard, my account at battle.net even says its suspended
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post #8 of 37
post #9 of 37
Quote:
Originally Posted by Red Rabbit View Post
The calculus one is epic. I remember reading about that on Kotaku.

Will never beat Red Shirt Guy owning Blizzard hard though.
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post #10 of 37
Thread Starter 
I got another cookie cutter response, and they also closed my ticket, I blasted them in the support survey and then made a new ticket

Quote:
I'm resubmitting because you don't seem to have an answer that hasn't already been sent to me in an e-mail

1. My computer is NOT infected, hasn't been, and never will unless its something new that comes out that gets to me, but won't because I don't download random crap.

2. I'VE NEVER HAD AN ACCOUNT HACKED, IT HAD TO HAVE BEEN BRUTE FORCED MEANING YOU DON'T HAVE A PASSWORD TRY COUNTER.

3. STOP WITH THE COOKIE CUTTER RESPONSES, I will NOT stop sending tickets until I get a HUMAN response.

4. I will not stop until either A you ban my account completely or B you actually DO something.
I may not play it anymore, but my intelligence does NOT need to be insulted. Not talking to even a human or something that says something different is UNACCEPTABLE.

This tells me that they literally don't care for their customers at all to even take the time to look at a support ticket, I understand they get a LOT of these a day but telling me that I'm infected and that I'm an idiot is UNACCEPTABLE.
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