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Oh Blizzard support, you so funny. - Page 2  

post #11 of 37
Yeah, blizzard can be silly like that. They still got my number though with SC2 and Diablo 3 =/
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post #12 of 37
Normally Blizzard support is pretty good. Reminded me of this:

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post #13 of 37
Thread Starter 
Got 2 more cookie cutter responses that had NOTHING to do with my inquiry, seems Blizzard just doesn't care once they have moneyz.
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post #14 of 37
calling usually nets a dumb call center employee. probably not worth your time either
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post #15 of 37
I didn't played wow for about 18 months, I get one of those free trials so I was like, yeah why not. Go to log in, boosh, my account was hacked, stripped and nakie.

I laughed.
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post #16 of 37
Most emails are spam but if it is real, just call up blizz.

My account was suspended a few days ago for suspicious activity, so I called them, they asked for my security question/answer, username and battle.net email. Next thing they tell me is my account is back to normal.

For some reason they prefer calls over emails which annoys me >.<
    
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post #17 of 37
I had to call to get my wow account unbanned because it got hacked, I never play on it, so I was like whatever I will just call. They had my account banned so that I had to call to get it unlocked. The guy on the phone was extremely kind and helpful, was very knowledgeable also.
post #18 of 37
Someone stole a diablo II key of mine over the internet once, and I was able to mail in the original CD case with the CD key sticker on it, and they disabled that key and slapped a new one on, for no charge. Blizzard has good support.

I think the problem here is that you are in denial of how they got your password.
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post #19 of 37
i have received email like this when i was playing wow. all of them were eco-exploitation. 1 was after 3 months of not playing and i responded cussing them out and telling them i haven't even had it installed. made me so mad because it would take them a week to get my account back and updates would take a day or 3 to download and install( had slow internet) so i would be out of playing nearly half a month that i payed for.
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post #20 of 37
Thread Starter 
Quote:
Blizzard: Greetings,

I am Game Master Andaraal. I hope you're doing well. I am a human, and I want to offer some insight into the state of your account.

Right now, your account is locked - we locked it because an exploitive party logged into your account and used it to advertise for a gold-selling website. The account was accessed by an address that we've recognized as being malicious, and which has been responsible for similar compromises.

The instructions we sent two responses ago detail how you can get your account back - basically, it's tips on how to account for the most common methods of compromise, and then Step 4 tells you how you can go about getting your account back. Because your account was reactivated after a long period of inactivity, we need to verify your identity before we let you back in. Check that response for further instructions on how to do that.

As we have never had account information compromised on our end, and brute forcing is not actually possible due to safeguards in place, compromises tend to take place as the result of an information leak somewhere on the account owner's PC. I understand that being told there may be a security leak on your end is something that most tech-savvy folks would take offense to. We in no way seek to assign blame or shirk responsibility for your account's security - we just want to make sure you're taking the right steps to prevent this from happening again.

If you have any further questions about this situation we'll be happy to answer them for you. However, be aware that, if we have a pre-formatted response that we feel sufficiently answers your question, we may use that to respond to you. This is in order to ensure our responses remain consistent and to save time and assist as many players as we can. If you feel that such responses aren't properly addressing your concerns, though, let us know and we'll see if we can't address your situation a bit more personally.

Thanks for your patience in this situation, and don't hesitate to let us know if there's anything further we can clarify for you. Have a good one!

Me: Thank you for actually having a human answer me, but I assure you that I do not have a virus or keylogger on my computer, I run weekly scans with mal-ware bytes and my anti-virus alerts me if I ever download something even remotely suspicious. Plus, I play several other games and I have a steam account with over $700 in games on it, if someone did keylog me I assure you, my WoW account info, which I haven't entered since 2008, and I didn't even have this computer at the time, would not be first on the chopping block.

Again, they insult my intelligence and suggest that even though my computer is cleaner then a baby's butt after a baby wipe, my computer HAS to be infected.

I got a human response, but they're being a dick about it.

Edit: Saying I'm in denial about how they got my password, I'm not. I don't really care about my account, but I do care about being insulted. I haven't played WoW in 3 years and I haven't logged into it in that long.
Edited by DaMirrorLink - 6/15/11 at 1:08am
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