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Oh Blizzard support, you so funny. - Page 3  

post #21 of 37
Quote:
Originally Posted by DaMirrorLink View Post
Again, they insult my intelligence and suggest that even though my computer is cleaner then a baby's butt after a baby wipe, my computer HAS to be infected.

I got a human response, but they're being a dick about it.

Edit: Saying I'm in denial about how they got my password, I'm not. I don't really care about my account, but I do care about being insulted. I haven't played WoW in 3 years and I haven't logged into it in that long.
Actually, that seemed extremely polite, informative and not nearly condescending. Have you considered just following the steps instead of going on your holy crusade?
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post #22 of 37
It's not a real email, it's a phishing attempt. Obviously you've never kept your email details "too safe" if phishers have access to sending emails to it.

Quote:
Originally Posted by Crazy9000 View Post

I think the problem here is that you are in denial of how they got your password.
Bingo.
post #23 of 37
Thread Starter 
Quote:
Originally Posted by DaClownie View Post
Actually, that seemed extremely polite, informative and not nearly condescending. Have you considered just following the steps instead of going on your holy crusade?
They suggest that I can't log into my account when I clearly can, and no, I don't give out my e-mail password to anyone or anything. It seems everyone thinks that I just enter my password into any old random site. I'm incredibly stingy when it comes to entering details.

I got a fake e-mail once, it didn't have blizzards signature all over the details and such, every e-mail I've gotten in the past week from them is from them, not some hacker or anything. I'm not the one at fault here, no matter how much you'd like to think I am, and my password isn't something simple, either, no importance to me at all actually, no pet names or anything else, no birthdays or anything. I wasn't hacked, and if I was hacked, my steam account would have been the first thing to get hit.
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post #24 of 37
Quote:
Originally Posted by DaMirrorLink View Post
. I wasn't hacked, and if I was hacked, my steam account would have been the first thing to get hit.
That's a pretty ignorant assumption. Just because they gain access to some information doesn't mean they have anything.

Anyways, you could have left something on an old computer or something, and whoever is using it now tried downloading a hack, which are 99% virus.
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post #25 of 37
The emails you're getting are phishing attempts. Basically, your email at a time was either compromised, and you changed the details before any damage could be done, or you used it to sign up to a "certain" website. Whatever the means, you weren't the only one who knew your email address. As much as you'd like to argue it, that's how it happens. Your email address just doesn't "poof" into the hands of a person.

When someone has your email address, they send you an email that looks just like a real Blizzard email, but contains nefarious links that are not actually valid, and are used to steal your information. That's called phishing.

I get them, too. It's because at a certain time period I was keylogged, but I changed the information on the email address. So they still know the email address, but they don't know the password. So they'll send phishing attempts to try and regain access.
post #26 of 37
Thread Starter 
Quote:
Originally Posted by E-Peen View Post
The emails you're getting are phishing attempts. Basically, your email at a time was either compromised, and you changed the details before any damage could be done, or you used it to sign up to a "certain" website. Whatever the means, you weren't the only one who knew your email address. As much as you'd like to argue it, that's how it happens. Your email address just doesn't "poof" into the hands of a person.

When someone has your email address, they send you an email that looks just like a real Blizzard email, but contains nefarious links that are not actually valid, and are used to steal your information. That's called phishing.

I get them, too. It's because at a certain time period I was keylogged, but I changed the information on the email address. So they still know the email address, but they don't know the password. So they'll send phishing attempts to try and regain access.
Like I said, I've gotten a few of those phishing emails before, went into the spam, I don't randomly enter my email address into websites.

And I don't have any information on any other computer but my laptop, because the only computer I had with WoW on it the motherboard sound went out and I got a new motherboard, wiped the hard drive for the new drivers, that hard drive died and now I have this hard drive, no one has the details, literally impossible for the data to have slipped from my hands.

I'm not as dumb as you might think with this. I don't enter my details unless I literally have to and its newegg or amazon or something like that.
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post #27 of 37
Phishing or not, someone accessed your WoW account. You can easily check if the links in the email saying you're suspended are fake by simply hovering your cursor over them and verifying whether it's a legitimate Blizzard URL or not.

And nobody said you were stupid, you're taking everyone's statements and replacing them with assumptions. It's not uncommon your email address/account falls into the hands of another person. Whether it was in the past or present. You don't have to defend yourself and claim to be a security mastermind. I'm pretty sure everyone here on OCN has had their information in the hands of another individual before.
post #28 of 37
DaMirrorLink, why do you keep PM'ing me with all these razy ads for oversea's companies? :-P
    
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post #29 of 37
To summarize: "I can't possibly be wrong, you're all wrong, I'm the security king."

Stop taking people's attempts to explain things and help you as personal attacks. Ffs you aren't a 13 year old kid, grow up and take some responsibility. Blizzard doesn't lose accounts on their side, so suck it up.
post #30 of 37
Quote:
Originally Posted by DaMirrorLink View Post
Again, they insult my intelligence and suggest that even though my computer is cleaner then a baby's butt after a baby wipe, my computer HAS to be infected.

I got a human response, but they're being a dick about it.

Edit: Saying I'm in denial about how they got my password, I'm not. I don't really care about my account, but I do care about being insulted. I haven't played WoW in 3 years and I haven't logged into it in that long.
I think Blizzards response is appropriate and this matter need to shut down with a 'Thank you'. At first Blizzard's cookie cutter response was deplorable, but now your insistence. Let me tell you of a story regarding my WoW account. I have a clean PC with none other than the most annoying McAfee Internet Security and I run scan daily (scheduled). Yet, my WoW account got suspended one time. On researching, I found that somehow someone got hold of my email address - email address that I used on battle.net account. How? I am not sure - maybe the guild website I belong to? Maybe someone I know? Regardless, they tried to use that email address to change my password. Blizzard saw the activity suspicious (and rightfully so) and suspended the account. I talked to a person - went to my email account, and lo behold, I see a bunch of password change request that failed. After 24 hour, the account was un-suspended. So, my account DID NOT get hacked due to my PC, but because my email address was available somewhere OUTSIDE my PC.
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