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FrozenCPU.com no return. - Page 2  

post #11 of 71
Thread Starter 
Quote:
Originally Posted by Majin SSJ Eric View Post
Frozencpu should definitely take care of their customers better. That being said, you admitted it was your mistake and now you want Frozencpu to take a loss on opened parts because you ordered the wrong size. I can see both sides....

It was one!!!!! out of 6 come on man not like I open all of them. Then to charge %20 for 5 that have not been open is just silly. I'M eatting cost of shipping as I should.

I bet my left nut There are few online store that would exchange them with out any problems. hell I had another $100.00 buck in my save wish list and spent 145.00 already on xspc rs240 kit. It will cost them more in the end.
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post #12 of 71
With shipping costs and restocking fees, you'll be out at least $15 anyway. May as well keep them and try to resell elsewhere.
 
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post #13 of 71
Thread Starter 
Quote:
Originally Posted by Skripka View Post
This. And walk to you local hardware store and buy metal worm hose clamps for $1 a piece and no shipping.
Yea but they don't even come close in looking as good and I have 8 of them already..
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post #14 of 71
Quote:
Originally Posted by beetlespin View Post
Never again will I buy from frozencpu. I bought 6 clamps that cost around 24.00 dollars. I clearing made the mistake and order the wrong size.

I meant to order 5/8 clamps instead some how I order 3/8 which are useless.
I called to see if I could exchange them. He said only the ones not open and only instore credit.

I had only open one and ask if he would take that one as well he said NO. I told him just give me a refund then he want charge %20 restocking fee lol. I got little upset and said last time I buy from them.

Then he said he would not refund anything and that water cooling parts are none refundable and that policy was standard goes for every online store. He was only being nice from the start.

So I'm out of 24.00 bucks with useless clamps I don't need. which I thought was over price anyways but they look nice.

he's right though. Most water cooling shops don't take parts back since they probably can't afford it. Sidewindercomputer's is probably the only store I know which accept returns for such items
post #15 of 71
Quote:
Originally Posted by beetlespin View Post
Yea but they don't even come close in looking as good and I have 8 of them already..
No, but they do the job excellently and are cheap, and available locally...and there's no shipping.
Edited by Skripka - 6/16/11 at 10:48am
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post #16 of 71
I try to buy only from Amazon and Newegg myself. They are exemplary with their customer service. I did buy $55 worth of ModRight cable extensions from Frozencpu and the experience was very good for me (but I didn't need to return anything)....
post #17 of 71
Thread Starter 
Quote:
Originally Posted by Morizuno View Post
he's right though. Most water cooling shops don't take parts back since they probably can't afford it. Sidewindercomputer's is probably the only store I know which accept returns for such items

Then they will be the people I buy from. But these are clamps!!! Do you really think if someone order them and seen one open that person is going to care???

Even me would not give a crap long as it look good and work. For the love of god it's a clamp lol in a paper bag.

O well Life goes on. Thxs guys.
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post #18 of 71
Quote:
Originally Posted by Behemoth777 View Post
Yeah, i've learned that stores like frozencpu and performance-pcs really don't care if the customer is happy or not. They never go the extra mile for someone, like their run by a business robot.

I always make sure that I know what I want before I order from those sites now. I had a bad run in with performance-pcs, and I was out a good amount of money and time.
Seriously? I have found frozencpu and performance-pcs to have some of the best customer service. Both of them have ordered custom parts for me or have check with a manufacturer about a specific item to see they made it or if it could be made. I would suggest calling them again asking to speak with a manager and just be calm and cool and explain the situation. Hell even say your member on overclock.net they'll know the site.
post #19 of 71
Quote:
Originally Posted by RAFFY View Post
Seriously? I have found frozencpu and performance-pcs to have some of the best customer service. Both of them have ordered custom parts for me or have check with a manufacturer about a specific item to see they made it or if it could be made. I would suggest calling them again asking to speak with a manager and just be calm and cool and explain the situation. Hell even say your member on overclock.net they'll know the site.
This was my experience. I'm kinda wondering why these guys are all coming out of the woodwork to bash these websites that cater to us enthusiasts
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post #20 of 71
Moral of the story: If you're broke/cheap, don't get into water cooling.
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