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FrozenCPU.com no return. - Page 3  

post #21 of 71
Quote:
Originally Posted by Morizuno View Post
he's right though. Most water cooling shops don't take parts back since they probably can't afford it. Sidewindercomputer's is probably the only store I know which accept returns for such items
sidewindercomputers has a 15% restocking fee
post #22 of 71
You made the mistake not them. There policy is pretty much like most. I have no IDEA why you are ranting.... I MAY JUST SEND YOU $24 TO CLOSE THE THREAD....LOL
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post #23 of 71
Thread Starter 
Quote:
Originally Posted by justarealguy View Post
This was my experience. I'm kinda wondering why these guys are all coming out of the woodwork to bash these websites that cater to us enthusiasts
There no bash. It just what happen, and really over a clamp I spent already to much time for what it's worth.
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post #24 of 71
Quote:
Originally Posted by beetlespin View Post
Never again will I buy from frozencpu. I bought 6 clamps that cost around 24.00 dollars. I clearing made the mistake and order the wrong size.

I meant to order 5/8 clamps instead some how I order 3/8 which are useless.
I called to see if I could exchange them. He said only the ones not open and only instore credit.

I had only open one and ask if he would take that one as well he said NO. I told him just give me a refund then he want charge %20 restocking fee lol. I got little upset and said last time I buy from them.

Then he said he would not refund anything and that water cooling parts are none refundable and that policy was standard goes for every online store. He was only being nice from the start.

So I'm out of 24.00 bucks with useless clamps I don't need. which I thought was over price anyways but they look nice.
I have dealth with Mark Riga before. He is the CEO of FrozenCPU. Long story short I will NEVER buy from them again.

I also recently learned he bought out Heatsink Factory. So I will cross that one off my list as well.

If you are going to buy parts online, I recommend Jab-Tech, SVC, or Sidewinder.

Performance PC has pretty decent customer service. The guy who said FrozenCPU does is crazy, that place is driven by the customer is always wrong and huge ego.
post #25 of 71
Sooooo glad there's no such thing as a restocking fee in the UK. What a rip.
    
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post #26 of 71
Thread Starter 
Quote:
Originally Posted by PureOC Jim View Post
You made the mistake not them. There policy is pretty much like most. I have no IDEA why you are ranting.... I MAY JUST SEND YOU $24 TO CLOSE THE THREAD....LOL
It not the money but the point and I rather be burnt for 24.00 bucks then $200.00. If there is no return policy like this does that mean if it's $200.00 part it is defective tuff luck I got my money deal with it????

Really this was so minor for 1 clamp and 4 bucks but what if it was $100? If 24.00 bucks mean that much to them what will happen when is alot more? IDK and I'm not going to find out.
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post #27 of 71
Quote:
Originally Posted by Viridian View Post
Sooooo glad there's no such thing as a restocking fee in the UK. What a rip.
I wish that we had that here!! It truly is a ripoff.....I think of it more as being job security for their employees....we are keeping them busy....LOL
   
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post #28 of 71
Quote:
Originally Posted by Canis-X View Post
I wish that we had that here!! It truly is a ripoff.....I think of it more as being job security for their employees....we are keeping them busy....LOL
No.

Restocking fees have become common in the US as people game the system FAR too often, as in daily. Buying something at value, then a sale at another retailer happens a week later...and they claim anything and everything to return the functional item to save the $$ and get the same item elsewhere. The intent being to keep people from returning functioning items and game the system.

Newegg has taken to doing restocking fees...and only if you challenge/call them on it for a malfunctioning item will they cut the fee.

I can understand the OP's frustration for something like hose clamps, that suffer no issues from being used/opened and returned.
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post #29 of 71
I have yet to have one issue with Frozencpu. I have bought well over $500 worth of stuff from them and had great shiiping times and all items were very well packed. I have had 2 returns and no issues.

To be fair, I will say that buying something online and buying it wrong is purely and totally the consumers fault. There are multiple checkpoints from the cart to the processing that states the item being bought. If its wrong from the order, then its not the stores fault. If its wrong from item picking on their side, then blame them.

Im not saying they arent without their faults, but its a human business run by humans. Mistakes happen. Some people rub other people the wrong way. Just my 2 cents.
post #30 of 71
Quote:
Originally Posted by Skripka View Post
No.

Restocking fees have become common in the US as people game the system FAR too often, as in daily. Buying something at value, then a sale at another retailer happens a week later...and they claim anything and everything to return the functional item to save the $$ and get the same item elsewhere. The intent being to keep people from returning functioning items and game the system.

Newegg has taken to doing restocking fees...and only if you challenge/call them on it for a malfunctioning item will they cut the fee.

I can understand the OP's frustration for something like hose clamps, that suffer no issues from being used/opened and returned.
Ya restocking fees on opened items is fair. Too many people just take advantage of the systems and everyone/everything else be damned.

Restocking fees on unopened items however should be illegal.

In the end it was your fault OP for getting the wrong size, an easy mistake to make, and it's sad to hear that FCPU refused to work with you on it. I wouldn't touch them with a 10 foot pole.
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