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FrozenCPU.com no return. - Page 7  

post #61 of 71
I don't think the OP should have been too unhappy about the result, but frozen should KNOW that customer service is ALWAYS more important than profit.
They just lost an obvious WC customer who might have spent hundreds over $24 and the fact that they might have to honestly eat around $4 worth of merchandise.
I'm sure they are a decent company, but due to this thread they have lost another customer in-potentia that might have also spent hundreds of dollars.
Bottom line is, when you base your return policy on assumption that people are always trying to scam you, you lose the honest mistake people as well.
I'd prefer a company that doesn't think I'm trying to rip them off unless I prove otherwise.
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post #62 of 71
I dont really like re-stocking fees either but I can understand it. The business needs to return the goods to their system and that takes time and wages. Should they charge any sort of restocking fee if its their error or the product is faulty - No. If however you simply have buyers remorse or bought the wrong thing then I can accept the need.
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post #63 of 71
Quote:
Originally Posted by Jaguarbamf View Post
Ask to speak to a floor supervisor next time you call in, no if's, and's, or but's! ;]
Yeah, the people low in the chain of command love to say no because it is the only authority they have. Always get the name of the person you are talking to. A good way to make sure you get to a real supervisor is to say that the rep you are talking to is doing an outstanding job and you want to give his supervisor a recommendation about his or her performance.
    
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post #64 of 71
I love the guys that say "I will never deal with XXXXX company again!" but fail to tell us why. If you are that passionate about it, at least tell us why.

That being said, I have had nothing but good experience from FrozenCPU and Performance-PCs. Hell, I am in Florida, so Performance-PCs is always the first choice. Sure, I have to pay tax, but I get the order the very next day.

As for FrozenCPU, I also received the wrong part (Scythe Slip-Stream 12mm fan... wrong RPM). They also re-shipped the correct part and told me to keep the original one as after they paid for shipping they would only be out a few bucks.
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post #65 of 71
Quote:
Originally Posted by Majin SSJ Eric View Post
Frozencpu should definitely take care of their customers better. That being said, you admitted it was your mistake and now you want Frozencpu to take a loss on opened parts because you ordered the wrong size. I can see both sides....
And in other threads, there are people pitching a fit about opened retail packaging, even though the parts are in new unused condition.
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post #66 of 71
Quote:
Originally Posted by Majin SSJ Eric
Frozencpu should definitely take care of their customers better. That being said, you admitted it was your mistake and now you want Frozencpu to take a loss on opened parts because you ordered the wrong size. I can see both sides....
But what makes this look really bad from a customer point on Frozen CPU's side is the fact that the guy was gonna take all but the open one back the negated on that for whatever reason. Horrible business. I never buy from there anyways cuz shipping is through the roof.
post #67 of 71
I'm going to agree with a lot of ppl here: you screwed up, plain and simple. Stop whining about a policy that applies to all customers. If your reasoning not to shop with a company is because you messed up, that just doesn't make sense.
post #68 of 71
I ordered a molex tool from FrozenCPU, and they sent me the Sunbeam kit instead of the actual tool. I emailed them, and they promptly shipped out the tool I needed, and told me to keep the one they shipped the first time at no charge.

to me, that's the best customer service you can get. They went above and beyond what I needed, and thus I've spent hundreds of dollars with them since.

As for their policy, that's almost universal. Open items are accepted back with a restocking fee. Almost everywhere, period. Unless the item was damaged or defective. So, I would suggest the next time you call somewhere, be nice. Admit fault and tell them YOU ordered the wrong product, and that you're sorry. Being humble about your error will get you REALLY far with a customer service Rep, whether it's the average employee or a manager.
post #69 of 71
I ordered some w/c blocks from Frozencpu last year and found out about their policies the hard way when I couldnt return the unopened/unused blocks. I had a thread similar to this in the w/c section and tons of people shared their bad experiences with them. After the owner saw that I posted his response email on the thread he started emailing me back me with a little more attitude. After that, my post started to disapear and and forum mods kinda killed the thread. I'm surprised this one is still going.
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post #70 of 71
Quote:
Originally Posted by XNine View Post
As for their policy, that's almost universal. Open items are accepted back with a restocking fee. Almost everywhere, period. Unless the item was damaged or defective. So, I would suggest the next time you call somewhere, be nice. Admit fault and tell them YOU ordered the wrong product, and that you're sorry. Being humble about your error will get you REALLY far with a customer service Rep, whether it's the average employee or a manager.
OP already admitted to fault. Yall are just adding crap on a day late.

Btw, just because online vendors are doing that doesn't make it right. Oh yea, hello Amazon! They sell watercooling gear there too. Buy it with Amazon Prime and you get all the Amazon protections.
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