Overclock.net › Forums › Case Mods & Cases › Computer Cases › Thank you Cooler Master! You have impressed me!
New Posts  All Forums:Forum Nav:

Thank you Cooler Master! You have impressed me!

post #1 of 7
Thread Starter 
So, I was in the middle of cleaning my last system's case... I stopped because I remembered that I tripped over a headphone cord and had broken a dual USB port on the front. So I sent in a ticket for a replacement board.



I've owned the case for what, 4 years now, and figured it was worth trying to get a replacement. I figured they would deny me a warranty replacement part, then offer to sell it to me for $30 or so which I would have happily paid for. I received confirmation a month later that the part was shipping and this is what I received:



I didn't expect to get the whole assembly for free, but that was really great of them. I bought a Corsair case for my current build... but I have to commend Cooler Master for going above and beyond their 1 year warranty for an item I accidentally broke and replaced it nearly 4 years later.

Anyway, I wanted to give them a public acknowledgement and thanks as well as share it with the community.

Cooler Master does indeed rock!
The Big Ugly 2.5
(13 items)
 
Spectre x360
(7 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus P8P67 B3 MSI GTX 1080 Ti 16GB Corsair XMS3 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Pro 512GB Barracuda 7200.12 1TB Hitachi 7K3000 2TB Pioneer BDR-206D 
OSMonitorPowerCase
W7 Pro x64 Dell U3415W Corsair AX850 Corsair 600T 
Mouse
Logitech G500 
CPURAMHard DriveOS
i7 6500U 8GB DDL3L 256GB M.2  Windows 10 
MonitorKeyboardCase
2560 x 1440 Touchscreen Awesome! Aluminum Billet 
  hide details  
Reply
The Big Ugly 2.5
(13 items)
 
Spectre x360
(7 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus P8P67 B3 MSI GTX 1080 Ti 16GB Corsair XMS3 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Pro 512GB Barracuda 7200.12 1TB Hitachi 7K3000 2TB Pioneer BDR-206D 
OSMonitorPowerCase
W7 Pro x64 Dell U3415W Corsair AX850 Corsair 600T 
Mouse
Logitech G500 
CPURAMHard DriveOS
i7 6500U 8GB DDL3L 256GB M.2  Windows 10 
MonitorKeyboardCase
2560 x 1440 Touchscreen Awesome! Aluminum Billet 
  hide details  
Reply
post #2 of 7
Hm...my headphone port keeps giving me static...maybe they'd replace mine too?

Haha, but really, 'grats to your luck
AURA
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 950 ASUS Sabertooth X58 1366 MSI Hawk GTX 460 Corsair XMS3 2GB x4 
Hard DriveHard DriveCoolingOS
WD Caviar Black Corsair Force 3 SSD XSPC Rasa RX 360 Kit Windows 7 Ultimate 64-bit 
KeyboardPowerCaseMouse
Filco Ninja Tenkeyless Corsair CMPSU-650TX 650W Cooler Master HAF 932 Microsoft SideWinder 
Mouse PadAudio
OCZ HT Omega Striker 7.1 
  hide details  
Reply
AURA
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 950 ASUS Sabertooth X58 1366 MSI Hawk GTX 460 Corsair XMS3 2GB x4 
Hard DriveHard DriveCoolingOS
WD Caviar Black Corsair Force 3 SSD XSPC Rasa RX 360 Kit Windows 7 Ultimate 64-bit 
KeyboardPowerCaseMouse
Filco Ninja Tenkeyless Corsair CMPSU-650TX 650W Cooler Master HAF 932 Microsoft SideWinder 
Mouse PadAudio
OCZ HT Omega Striker 7.1 
  hide details  
Reply
post #3 of 7
Well of course they would send you the whole head unit, it's cheaper for them. Instead of taking out the pcb and having and empty shell they could do nothing with, they just send it all.

But kudos to them for replacing something that is 4 years broken
    
CPUMotherboardGraphicsRAM
Intel i7 4720HQ Razer nVidia GTX 970m Integrated RAM 
Hard DriveOSMonitorKeyboard
M.2 SSD Windows 10 Professional Integrated Integrated 
MouseMouse PadAudio
Trackpad/Razer Mamba/Razer Orochi Corsair (portable)/Steelseries (Desk) Integrated Speakers 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i7 4720HQ Razer nVidia GTX 970m Integrated RAM 
Hard DriveOSMonitorKeyboard
M.2 SSD Windows 10 Professional Integrated Integrated 
MouseMouse PadAudio
Trackpad/Razer Mamba/Razer Orochi Corsair (portable)/Steelseries (Desk) Integrated Speakers 
  hide details  
Reply
post #4 of 7
I just emailed NZXT to see if they would replace my front ports (Bad ESATA, bad 1/8th jacks) based on this thread.
The EasyBake Oven
(16 items)
 
   
CPUMotherboardGraphicsRAM
Phenom II x6 1055t Asus M5A88-M Asus 470 16 Gigs ADATA (4x4Gb) 
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 Segate Baracuda 750 WD 500GB Laptop Samsung 22x DVD+DL LightScribe 
Optical DriveCoolingCoolingOS
Pioneer BD-XL R/RW External Corsair H100 Antek Kuhler 620 Windows 7 U. x64 
MonitorPowerCaseOther
BenQ E2200W OCZ Modx whatever 700w Thermaltake Armor A30 Internal WiFi 
CPUMotherboardGraphicsRAM
1.3 GHz Intel Celeron 867 Samsung proprietary Intel HD Graphics 4 GB DDR3 SDRAM 
Hard DriveOptical DriveOSMonitor
16GB Sandisk SSD Pioneer External BR-RW Ubuntu 13.04/ ChromeOS 12.1" 1280x800 
Power
40w 
  hide details  
Reply
The EasyBake Oven
(16 items)
 
   
CPUMotherboardGraphicsRAM
Phenom II x6 1055t Asus M5A88-M Asus 470 16 Gigs ADATA (4x4Gb) 
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 Segate Baracuda 750 WD 500GB Laptop Samsung 22x DVD+DL LightScribe 
Optical DriveCoolingCoolingOS
Pioneer BD-XL R/RW External Corsair H100 Antek Kuhler 620 Windows 7 U. x64 
MonitorPowerCaseOther
BenQ E2200W OCZ Modx whatever 700w Thermaltake Armor A30 Internal WiFi 
CPUMotherboardGraphicsRAM
1.3 GHz Intel Celeron 867 Samsung proprietary Intel HD Graphics 4 GB DDR3 SDRAM 
Hard DriveOptical DriveOSMonitor
16GB Sandisk SSD Pioneer External BR-RW Ubuntu 13.04/ ChromeOS 12.1" 1280x800 
Power
40w 
  hide details  
Reply
post #5 of 7
lol, this thread is now the inspiration everyone needs to try to get their old broken parts repaired for free
post #6 of 7
Just an update from me:
Quote:
Dear NZXT Customer,

Please allow us to ship out your replacement request out of our
facility. You will be notified with a tracking number once your item has
been shipped. Thank you for your time.
So everyone, email your case maker and get your broken parts fixed!
The EasyBake Oven
(16 items)
 
   
CPUMotherboardGraphicsRAM
Phenom II x6 1055t Asus M5A88-M Asus 470 16 Gigs ADATA (4x4Gb) 
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 Segate Baracuda 750 WD 500GB Laptop Samsung 22x DVD+DL LightScribe 
Optical DriveCoolingCoolingOS
Pioneer BD-XL R/RW External Corsair H100 Antek Kuhler 620 Windows 7 U. x64 
MonitorPowerCaseOther
BenQ E2200W OCZ Modx whatever 700w Thermaltake Armor A30 Internal WiFi 
CPUMotherboardGraphicsRAM
1.3 GHz Intel Celeron 867 Samsung proprietary Intel HD Graphics 4 GB DDR3 SDRAM 
Hard DriveOptical DriveOSMonitor
16GB Sandisk SSD Pioneer External BR-RW Ubuntu 13.04/ ChromeOS 12.1" 1280x800 
Power
40w 
  hide details  
Reply
The EasyBake Oven
(16 items)
 
   
CPUMotherboardGraphicsRAM
Phenom II x6 1055t Asus M5A88-M Asus 470 16 Gigs ADATA (4x4Gb) 
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 Segate Baracuda 750 WD 500GB Laptop Samsung 22x DVD+DL LightScribe 
Optical DriveCoolingCoolingOS
Pioneer BD-XL R/RW External Corsair H100 Antek Kuhler 620 Windows 7 U. x64 
MonitorPowerCaseOther
BenQ E2200W OCZ Modx whatever 700w Thermaltake Armor A30 Internal WiFi 
CPUMotherboardGraphicsRAM
1.3 GHz Intel Celeron 867 Samsung proprietary Intel HD Graphics 4 GB DDR3 SDRAM 
Hard DriveOptical DriveOSMonitor
16GB Sandisk SSD Pioneer External BR-RW Ubuntu 13.04/ ChromeOS 12.1" 1280x800 
Power
40w 
  hide details  
Reply
post #7 of 7
Haha, I accidentally busted my top USB port on my Phantom...i'm emailing NZXT too!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Computer Cases
Overclock.net › Forums › Case Mods & Cases › Computer Cases › Thank you Cooler Master! You have impressed me!