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Direct line will burn out my modem? - Page 2

post #11 of 28
LMAO Ok
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post #12 of 28
Quote:
Originally Posted by Stratacoustix View Post
LOL thx LXC. Wanna guess what I do for a living? lol. 1st one to answer gets Rep....

Anyone know how your suppose to get Rep around here anyways? lol.
Do you work for comcast?
 
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post #13 of 28
No, I don't work for Comcast....but really close.
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post #14 of 28
charter or other various cable company?
post #15 of 28
He sounds like either a premise technician or network engineer that handles DOCSIS

Oooor hes a call center tech support agent, I would guess Tier 2 or 3



Likewise, I used to work as a Network engineer for AT&T Uverse services, so if you have further questions I can also help with that

So far though, the information in this thread is 100% accurate
 
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post #16 of 28
Quote:
Originally Posted by TitaniumClocker View Post
He sounds like either a premise technician or network engineer that handles DOCSIS

Oooor hes a call center tech support agent, I would guess Tier 2 or 3



Likewise, I used to work as a Network engineer for AT&T Uverse services, so if you have further questions I can also help with that

So far though, the information in this thread is 100% accurate
off topic: if you are a network engineer can you tell me why I can't get DSL at my house even thought at&t does phone lines here.
post #17 of 28
TitaniumClocker wins! lol.

I spent 5 years as a residential technician and currently work as a Tier 3 Network Specialist for Time Warner. + Rep
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post #18 of 28
Quote:
Originally Posted by thrasherht View Post
off topic: if you are a network engineer can you tell me why I can't get DSL at my house even thought at&t does phone lines here.
Yes - phone lines and DSL lines do run on very similar hardware (actually DSL can run on a single pair whereas AT&T phones call for two pair (4 wires)... The problem though is that AT&T DSL has a couple limitations. Namely for basic DSL, you have a loop length maximum of about 15,000 feet (or you've got to be within two miles or so of the DSL multiplexer) This is just for basic DSL to get like ~700kbps download... if you want 3Mbps, you're going to need to have a maximum loop length of (can't remember exactly) 6,000-8,000 feet... If you want to step up to their Uverse services, which ranges from 6.0Mbps to 24Mbps....for 6Mbps you need to be less than 3,300 feet, for 24Mbps you need to be less than 2,200 feet (I believe this has improved lately, before I left the company, they had new tech in test phase that allowed tripple the bandwidth of uverse service. I know they've deployed a new gateway system that sits in the house that's more stable now that Cisco is building it instead of 2wire)

Either that, or if you are within distance, the VDSL/DSLAM node near you just isn't set up for internet service, but telephony services only - in which case there isn't nearly enough bandwidth for even a single user to have internet access, only a bunch of phone lines.

If you want to change that, I believe the tech support department had a way to put in a service request - which you can also do through the AT&T Uverse retail portal, somewhere in there is a page that says "put in an address that you wish to request services to" and that gets set off to some team... when an area gets enough requests they will go out and install the required hardware to bring service to your home. Beware, specify what service you want, because if you just say internet, they might drop you off a DSLAM box thats 15k feet out and you get stuck with 700k internet lol

edit; one other thing to consider is DSL is highly dependent on line quality. While DSL in nature has interleave and correction methods, if the line condition is bad enough (just the condition of the copper wires in the ground/air) you'll get really, really terrible service. By that I mean even slower speeds and frequent sync drop (losing connection at the modem)... so if they say they just cannot do it, I might push to have a tech come out, but if HE says it can't be done... typically that means you're gonna be SOL until a network engineer drops in some new copper wires or runs FTTP, which is awesome but SUPER costly


Quote:
Originally Posted by Stratacoustix View Post
TitaniumClocker wins! lol.

I spent 5 years as a residential technician and currently work as a Tier 3 Network Specialist for Time Warner. + Rep
Hah! Talk bout hitting it right on!
Edited by TitaniumClocker - 6/20/11 at 8:50am
 
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post #19 of 28
Direct line degrades your security that's what I know
post #20 of 28
Quote:
Originally Posted by Spooony View Post
Direct line degrades your security that's what I know
yea on the inside of your network, doesn't make a difference on the other side of the modem though. as far as security goes at least.
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