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Apple Store lulz

post #1 of 33
Thread Starter 
So, I have an iPhone 4 32GB. For some reason, when I try updating through iTunes, I get a network error and it cancels the download. I tried on a couple different networks, different computers, etc. Still error.

So, I decide the best option is to take it to an Apple Store, raher than waste my time dealing with iTunes. >_>

The "Genuis" comes up with his little computer tool thingy (it's like this thing they plug into the phone to run a diagnostic). A second or two later, he goes, "Yeah, we'll just have to replace yours with a new one."

O_o

That was it. My old iPhone, dropped twice with no case (apple bumper), although miminal damage (no scratches on screen), a year old, has been replaced with a brand new iPhone 4 32GB within seconds.

Why this is funny is because the guy did absolutely nothing. Imagine this, you take your computer into a computer repair place, they do diagnostics and say, "Yeah, let me go get you a new one out of the back, brb."

I'm not complaining, btw. I just thought it was pretty funny. He made zero real attempt in fixing my phone.

That is all. ^_^

Anyone here have some Apple Store stories?
post #2 of 33
Never personally had a apple(Mac) product(thankgod). But that instant exchange for a new model seems to be pretty standard. ONLY good thing I'll say about apple is the in store customer service.
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post #3 of 33
My girlfriend's macbook was chipping in some places, we took it in, they replaced most of the shell. In and out, no charge. Not bad considering it was their fault.
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post #4 of 33
I worked for Apple for awhile and with iPhones the only things they can do is Reset (power cycle), Restore (reinstall firmware) and then Replace (give you a new one).
Three R's to live by. It's actually more cost effective to just give you a new phone rather than to spend time to try and fix it.

Also some of the white Macbook's with the case cracking get replaced because it's a defect with the casing.
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post #5 of 33
Quote:
Originally Posted by TwilightEscape;14239131 
I worked for Apple for awhile and with iPhones the only things they can do is Reset (power cycle), Restore (reinstall firmware) and then Replace (give you a new one).
Three R's to live by. It's actually more cost effective to just give you a new phone rather than to spend time to try and fix it.

Also some of the white Macbook's with the case cracking get replaced because it's a defect with the casing.

Worked for an Apple AASP for awhile as well, this is also the same policy for the iPods.
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post #6 of 33
the 5 r's?
those 3 and then rinse and repeat get it tongue.gif?
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post #7 of 33
The way you write that. i just had some major lulz here wink.gif
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post #8 of 33
dont forget the ava tongue.gif
my idea to animate it, it's more awesome than when it was just a picture no?

don't you feel his authoritehhhhhhhhhhhhhhh
[ame]http://www.youtube.com/watch?v=4rtwb34Pd1k&feature=related[/ame]
Edited by runeazn - 7/16/11 at 4:27pm
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post #9 of 33
Here's a story for you.
+Me
-Apple

+Playing dodgeball at school in gym, phone fly's out of pocket and smashes into wall then some stupid chick steps on it and was like "OH DAT UR FONE? THOT IT WAS MY POCKET.."
+Call's tech support explains situation.
-Well do you have an Apple Care Plan?
+No, I'm not wasting 70$ on a care plan that doesn't cover s***, nor am I paying a deductible of 200$ either, send me a new phone.
-Well sir we can't just send you a replacement phone without you having the proper insurance. Just try turning your phone off and turning it back on.
+What good will that do if the screen is completely f***** and the screen won't even work?
-Well there are certain tests we need to run before we can go on further with getting you a replacement.
+Your an idiot, aren't you? If you look, (If you can even read.) I have insurance threw Verizon, Employee Insurance. I'm a sales rep, and I pay 10.99$ every single month for you to send me a new phone if something just magically happens and my phone breaks.
-I did see that, but we need to get you on a Apple Care Plan.
+I don't need one, that's why I have EMPLOYEE insurance.
-If I can put you on hold I need to verify this through our floor manager.
I'm on hold for like 45 minutes...
-Thank you for your patience, I have Jerry our floor manager on the phone, he's going to gather some information from you so we can get your new iPhone shipped out.
+Cool.

Long story short, got a brand new iPhone, iHome, 50$ iTunes gift card, AND a free Apple Care Plan.

And some people say being a dick sometimes doesn't pay off.. smile.gif
 
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post #10 of 33
Every time I have taken my phone to an Apple location I've gotten a new one each time lol.
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