Overclock.net › Forums › Industry News › Technology and Science News › [TD] Verizon Tells Customer To Get A Lawyer & A Subpoena To Get An Itemized Bill
New Posts  All Forums:Forum Nav:

[TD] Verizon Tells Customer To Get A Lawyer & A Subpoena To Get An Itemized Bill

post #1 of 43
Thread Starter 
Quote:
A woman, who called Verizon to try to find out about the $4.19 she was being charged for six local calls, was told by Verizon reps that the only way it would provide her an itemized bill was to get a lawyer and have the lawyer get a subpoena to force Verizon to disclose the information.
Short article, but interesting nonetheless. Makes me want to start thinking about swapping carriers...

EDIT:

Forgot the source
Edited by Bluescreen_Of_Death - 7/16/11 at 6:59pm
post #2 of 43
i hate verizon, always have..........they tried to sue me for a HUGE bill i never had, ive never been a verizon customer, someone had my same name, lived in same town....anyway i hope the lady gets a lawyer, BUT id bet at&t would do same thing.....hell i bet all carriers would do the same thing.
The Cat Box
(14 items)
 
  
CPUGraphicsRAMHard Drive
i7-2820QM NVIDIA 555M 8gb Kingston HyperX DDR3 1600 500GB internal, 1TB external 
Optical DriveOSMonitorKeyboard
Dual Layer DVD Windows 7 17.3" 1080p Back-lit 
PowerCaseMouseMouse Pad
90w power brick Dell XPS Logitech Anywhere Mouse MX SteelSeries 5L 
Audio
JBL built in 2.1 speakers, Bose 2.1 desktop audio 
  hide details  
Reply
The Cat Box
(14 items)
 
  
CPUGraphicsRAMHard Drive
i7-2820QM NVIDIA 555M 8gb Kingston HyperX DDR3 1600 500GB internal, 1TB external 
Optical DriveOSMonitorKeyboard
Dual Layer DVD Windows 7 17.3" 1080p Back-lit 
PowerCaseMouseMouse Pad
90w power brick Dell XPS Logitech Anywhere Mouse MX SteelSeries 5L 
Audio
JBL built in 2.1 speakers, Bose 2.1 desktop audio 
  hide details  
Reply
post #3 of 43
Wheres my sauce link?
Bob's Computer
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500K MSI P67A-G45 MSI 6970 Lightning 2GB G Skill Ripjaws X (2x4GB) 1866mhz 9-10-9-28 
Hard DriveOptical DriveCoolingOS
Corsair Force 3 SSD (60GB), X1 WD5000AAKS, X1 W... ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner Noctua NH-C14 Windows 7 64 bit 
MonitorKeyboardPowerCase
Asus VH238H Logitech G510 HALE90 750W NZXT Phantom Black 
MouseMouse PadAudioOther
Logitech G9x SteelSeries 4HD ASUS Xonar DGX / Audio-Technica ATH-AD700 Hauppauge! HVR-1250 TV Tuner 
  hide details  
Reply
Bob's Computer
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500K MSI P67A-G45 MSI 6970 Lightning 2GB G Skill Ripjaws X (2x4GB) 1866mhz 9-10-9-28 
Hard DriveOptical DriveCoolingOS
Corsair Force 3 SSD (60GB), X1 WD5000AAKS, X1 W... ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner Noctua NH-C14 Windows 7 64 bit 
MonitorKeyboardPowerCase
Asus VH238H Logitech G510 HALE90 750W NZXT Phantom Black 
MouseMouse PadAudioOther
Logitech G9x SteelSeries 4HD ASUS Xonar DGX / Audio-Technica ATH-AD700 Hauppauge! HVR-1250 TV Tuner 
  hide details  
Reply
post #4 of 43
Here is the source.
post #5 of 43
Verizon was heralded as a great ISP not several months ago. It's amazing how fast the corporate philosophy has change at Verizon.
Po' Pimpin'
(11 items)
 
  
CPUMotherboardRAMHard Drive
i5 2500k @ stock Biostar TZ68K+ [A3] 4GB  Sandforce 1222 64GB SSD 
Optical DriveCoolingOSMonitor
LG 22x DVD-+RW  Stock Windows 7 x64 Acer S211HL 1080p 
PowerCaseMouse
600w Diablotek Linkworld Electronic Inland 
  hide details  
Reply
Po' Pimpin'
(11 items)
 
  
CPUMotherboardRAMHard Drive
i5 2500k @ stock Biostar TZ68K+ [A3] 4GB  Sandforce 1222 64GB SSD 
Optical DriveCoolingOSMonitor
LG 22x DVD-+RW  Stock Windows 7 x64 Acer S211HL 1080p 
PowerCaseMouse
600w Diablotek Linkworld Electronic Inland 
  hide details  
Reply
post #6 of 43
Thread Starter 
Quote:
Originally Posted by Bobicon View Post
Wheres my sauce link?


OP has been fixed =]

Quote:
anyway i hope the lady gets a lawyer, BUT id bet at&t would do same thing.....hell i bet all carriers would do the same thing.
I know you can't read the article if I don't post the source, but she went to a judge and the judge ordered them to turn the records over AND suggested they pay a $1,000 fine for giving her the run around like this.
post #7 of 43
Glad the judge found Verizon's behavior to be completely irrational.

This is getting absolutely ridiculous. First Apple sues every company that ever took a dive into the smartphone industry, Sony suing someone who used HIS console to do whatever he wanted, and now Verizon basically saying shut up and pay your bill woman.

I think some change needs to occur.
Black Sand
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k @ 4.8GHz ASUS Maximus IV Extreme-Z EVGA GTX 580 SLI 8GB Corsair Dominator GT @ 1885 MHz 
Hard DriveOSMonitorPower
60GB Mushkin Callisto Deluxe +1TB WD Caviar Black Windows 7 Home Premium ASUS VW246 Corsair HX-850 
Case
HAF 932 
  hide details  
Reply
Black Sand
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k @ 4.8GHz ASUS Maximus IV Extreme-Z EVGA GTX 580 SLI 8GB Corsair Dominator GT @ 1885 MHz 
Hard DriveOSMonitorPower
60GB Mushkin Callisto Deluxe +1TB WD Caviar Black Windows 7 Home Premium ASUS VW246 Corsair HX-850 
Case
HAF 932 
  hide details  
Reply
post #8 of 43
Happened to me and my ATT bill. Luckily they couldn't figure out why I had the $20 charge either and just took it off. Never had a problem with ATT besides a few ridiculous data charges on other phones on the plan. They just let those slide though.

We should get to a point where data is INCLUDED in EVERY cell phone package unless otherwise requested.
post #9 of 43
Quote:
Originally Posted by BizzareRide View Post
Verizon was heralded as a great ISP not several months ago. It's amazing how fast the corporate philosophy has change at Verizon.
as this is re wireless it's probably a totally different department
Herschel
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4770K ASRock Z87M Extreme4 eVGA GTX 680 2GB 12GB G.Skill Ripjaws 1600 
Hard DriveOptical DriveOSMonitor
1x 60GB SSD 1x 500GB, 1x 640GB, 1x 1TB Asus something or other Windows 7 Ultimate x64 Acer H236HLbid (23" 1920x1080) 
MonitorKeyboardPowerCase
Asus VE198 (19". 1440x900) Microsoft Sidewinder X4 Seasonic X650 Antec P180 Mini White 
Mouse
Logitech G500 
  hide details  
Reply
Herschel
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4770K ASRock Z87M Extreme4 eVGA GTX 680 2GB 12GB G.Skill Ripjaws 1600 
Hard DriveOptical DriveOSMonitor
1x 60GB SSD 1x 500GB, 1x 640GB, 1x 1TB Asus something or other Windows 7 Ultimate x64 Acer H236HLbid (23" 1920x1080) 
MonitorKeyboardPowerCase
Asus VE198 (19". 1440x900) Microsoft Sidewinder X4 Seasonic X650 Antec P180 Mini White 
Mouse
Logitech G500 
  hide details  
Reply
post #10 of 43
This still irritates me. I need to pay almost half my bill just to find out why I'm being billed for certain things?

A link from the original article takes you to another source where I took this quote.

Quote:
Verizon will provide customers with itemized bills, but it requires a one-time $40 payment and a $.02/call charge after that. Unfortunately, the judge wasn't able to side with the customer on this point because the retired school teacher was unable to provide "cost studies or expert testimony" to show that such a charge is unreasonable or that "billing of residential measured use calls is feasible."
Tiny Fun
(8 items)
 
4P Folding Rig 1
(16 items)
 
4P Folding Rig 2
(11 items)
 
CPUMotherboardGraphicsRAM
i7-4770K @ 4.0GHz MSI Z87I EVGA GTX 660 Ti Corsair Vengeance 16GB 
Hard DriveCoolingOSCase
Samsung 840 Pro 256GB Swiftech Apogee Drive II Windows 8 Enterprise x64 Cooler Master Elite 120 Advanced 
CPUCPUCPUCPU
AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core 
MotherboardGraphicsRAMHard Drive
SuperMicro H8QGi+-F Matrox G200eW 16x2 (32GB) Crucial Ballistix DDR3 1600MHz Crucial C300 64GB 
OSPowerCase
Linux Mint 15 Cinnamon 64-bit Enermax Galaxy Evo 1250W Spotswood Tech Tray 
CPUCPUCPUCPU
AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz 
MotherboardGraphicsRAMHard Drive
Supermicro H8QGL-IF+ Matrox G200eW Kingston Server 16x1GB DDR3 Corsair Nova 32GB 
OSPower
Linux Mint 15 Cinnamon 64-bit Cooler Master Silent Pro 1000W 
  hide details  
Reply
Tiny Fun
(8 items)
 
4P Folding Rig 1
(16 items)
 
4P Folding Rig 2
(11 items)
 
CPUMotherboardGraphicsRAM
i7-4770K @ 4.0GHz MSI Z87I EVGA GTX 660 Ti Corsair Vengeance 16GB 
Hard DriveCoolingOSCase
Samsung 840 Pro 256GB Swiftech Apogee Drive II Windows 8 Enterprise x64 Cooler Master Elite 120 Advanced 
CPUCPUCPUCPU
AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core AMD Opteron 6274 ES 2.2GHz 16-Core 
MotherboardGraphicsRAMHard Drive
SuperMicro H8QGi+-F Matrox G200eW 16x2 (32GB) Crucial Ballistix DDR3 1600MHz Crucial C300 64GB 
OSPowerCase
Linux Mint 15 Cinnamon 64-bit Enermax Galaxy Evo 1250W Spotswood Tech Tray 
CPUCPUCPUCPU
AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz AMD Opteron 6176 SE 12-Core 2.3GHz 
MotherboardGraphicsRAMHard Drive
Supermicro H8QGL-IF+ Matrox G200eW Kingston Server 16x1GB DDR3 Corsair Nova 32GB 
OSPower
Linux Mint 15 Cinnamon 64-bit Cooler Master Silent Pro 1000W 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Technology and Science News
Overclock.net › Forums › Industry News › Technology and Science News › [TD] Verizon Tells Customer To Get A Lawyer & A Subpoena To Get An Itemized Bill