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Help needed, unable to log on to account on certain computer

post #1 of 11
Thread Starter 
Hello OCNers. So my dads friend asked me to help him solve a problem hes having with his computers. He is a member of a forum but recently he has been unable to log in to his account on his own PC. He has contacted the admin of the forum, he says nothing is wrong, he has tried logging in on a different computer, and that works. So why cant he log in on his own computer ? I told him to delete his cookies and temporary internet files, so did the admin, that didnt work. That was pretty much the only advice I could think of, so now Im asking you to help me help my dads friend. Hes using Internet Explorer and Windows 7.

Not sure if this is the right section to post, please move if not.
Ye Olde PC
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Ye Olde PC
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600k Gigabyte Z68X-UD3P MSI GTX 970 Gaming 4G Kingston HyperX Blu 8 GB 1600MHz 
Hard DriveHard DriveCoolingOS
Samsung 840 500 GB SSD Samsung Spinpoint F3 1TB NZXT Kraken X60 Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Dell U2311h Steelseries G6v2 Silverstone Strider Plus 850W CM HAF-X 
MouseAudio
Logitech G502 SB X-Fi Titanium HD 
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post #2 of 11
Check his keyboard language and his regional options. Try setting his keyboard to english if it's an english website and try again, also try putting the password into a notepad and then copy and paste it. That'll make it a plain text that the website should be ok with.

Comps
post #3 of 11
Tell him to start using chrome. IE is junk. You have to clear the cache of the browser as well
post #4 of 11
Quote:
Originally Posted by Spooony View Post
Tell him to start using chrome. IE is junk. You have to clear the cache of the browser as well
I think that is the most useless comment I've read today, 10/10 for effort.
post #5 of 11
Is it possible his IP address has been banned?
post #6 of 11
Thread Starter 
Its highly doubtful that his IP has been banned, since he has been in contact with an admin from the site and he says the account is all good.
Compuman im not sure what you mean by the copy paste thing and making it a plain text. You think theres something wrong with his keyboard so that even though hes pressing the right buttons, hes not actually typing the right thing ?
Ye Olde PC
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600k Gigabyte Z68X-UD3P MSI GTX 970 Gaming 4G Kingston HyperX Blu 8 GB 1600MHz 
Hard DriveHard DriveCoolingOS
Samsung 840 500 GB SSD Samsung Spinpoint F3 1TB NZXT Kraken X60 Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Dell U2311h Steelseries G6v2 Silverstone Strider Plus 850W CM HAF-X 
MouseAudio
Logitech G502 SB X-Fi Titanium HD 
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Reply
Ye Olde PC
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600k Gigabyte Z68X-UD3P MSI GTX 970 Gaming 4G Kingston HyperX Blu 8 GB 1600MHz 
Hard DriveHard DriveCoolingOS
Samsung 840 500 GB SSD Samsung Spinpoint F3 1TB NZXT Kraken X60 Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Dell U2311h Steelseries G6v2 Silverstone Strider Plus 850W CM HAF-X 
MouseAudio
Logitech G502 SB X-Fi Titanium HD 
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post #7 of 11
Quote:
Originally Posted by compuman145 View Post
I think that is the most useless comment I've read today, 10/10 for effort.
post #8 of 11
What's your point?

I've been using IE at home with no issues. Telling someone to use chrome, which is also crap since firefox is by far the best browser anyway, is completely useless, you're not fixing the issue, you're bypassing it since you don't know how to fix it.

And back on topic

What i'm saying, I see you're in denmark, if you're using an english website or something then I assume you'll have different keyboard languages set up or something. If he puts the passwork into notepad he'll be able to verify what he's putting in, then he can copy/paste it into the password box.

If that fails, then it's something else.

C
post #9 of 11
hm Chrome and Firefox fanboys in one thread? Thats a first for me in this section -,-.
How is he gonna copy paste a password that is already dotted in the password form and thus not copyable?
Epic Rig
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Epic Rig
(9 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1090T 890FXA-GD70 (MS-7640) Radeon HD 5670 G. Skill 
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G. Skill WD Green Seagate Samsung Blu Ray reader 
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i inc 28 inch monitor 
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post #10 of 11
Quote:
Originally Posted by Thedark1337 View Post
hm Chrome and Firefox fanboys in one thread? Thats a first for me in this section -,-.
How is he gonna copy paste a password that is already dotted in the password form and thus not copyable?
Not if he writes it into notepad first and then copies it....
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